Kære Amnesys,
Jeg har gennemgået kasinoets vilkår og betingelser, og der er ingen omtale af, at Holland er et begrænset land. Du kan bekræfte dette direkte ved at besøge vilkårene her: https://betsomnia.com/info_pages/terms_and_conditions .
Den fulde liste over begrænsede lande:
"2.3 Borgere og indbyggere i følgende lande (de "udelukkede jurisdiktioner"): Afghanistan, Hviderusland, Bulgarien, Elfenbenskysten, Curaçao, Cypern, Estland, Iran, Irak, Israel, Litauen, Malta, Republikken Moldova, North Korea, Rusland, Spanien, Rumænien, Ukraine (inklusive Krim), Storbritannien, USA, Amerikansk Samoa, Barbados, Botswana, Burundi, Cambodja, Den Centralafrikanske Republik, Cuba, Den Demokratiske Republik Congo, Fiji, Guam, Libanon, Libyen, Mali, Myanmar, Nicaragua, Pakistan, Palau, Palæstina, Samoa, Somalia, Sydsudan, Sudan, Syrien, Trinidad og Tobago, Uganda, Venezuela, Yemen, Zimbabwe, Krim-regionen (Ukraine)."
Som tidligere nævnt er det spillerens ansvar at sikre, at de tilmelder sig fra et sted, hvor spil er tilladt. Da casinoet ikke angiver dit land som begrænset, fik du lov til at spille der.
Vi beklager, at vi ikke kunne hjælpe dig yderligere, men da du ikke er berettiget til refusion, kan vi ikke fortsætte med at løse problemet. Du kan prøve at kontakte dine lokale myndigheder, hvis du yderligere søger om tilbagebetaling, men fra vores synspunkt gjorde casinoet alt i henhold til deres vilkår og betingelser.
Venlig hilsen,
Nick
Dear Amnesys,
I have reviewed the casino’s terms and conditions, and there is no mention of the Netherlands being a restricted country. You can verify this directly by visiting the terms here: https://betsomnia.com/info_pages/terms_and_conditions.
The full list of restricted countries:
"2.3 Citizens and residents of the following countries (the "Excluded Jurisdictions"): Afghanistan, Belarus, Bulgaria, Cote d'ivoire, Curaçao, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, North Korea, Russia, Spain, Romania, Ukraine (including the territory of Crimea), United Kingdom, United States of America, American Samoa, Barbados, Botswana, Burundi, Cambodia, Central African Republic, Cuba, Democratic Republic of the Congo, Fiji, Guam, Lebanon, Libya, Mali, Myanmar, Nicaragua, Pakistan, Palau, Palestine, Samoa, Somalia, South Sudan, Sudan, Syria, Trinidad and Tobago, Uganda, Venezuela, Yemen, Zimbabwe, The Crimea Region (Ukraine)."
As previously mentioned, it is the player’s responsibility to ensure they are registering from a location where play is permitted. Since the casino does not list your country as restricted, you were allowed to play there.
I'm sorry that we could not further assist you but as you are not entitled for a refund, we can't continue resolving the matter. You can try to reach your local authorities if you further seek for the refund but from our point of view, the casino did everything according to their terms and conditions.
Best regards,
Nick
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