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HjemKlagesagerBig Baazi Casino - Spillerens gevinster blev konfiskeret.
Big Baazi Casino - Spillerens gevinster blev konfiskeret.
Automatisk oversættelse:
Beløb:
960.000 INR
Big Baazi Casino
Sikkerhedsindeks:Under middel
Sikkerhedsindeks
I henhold til vores evalueringsmetode har vi beregnet casinoets sikkerhedsindeks på baggrund af mere end 20 faktorer, inklusive økonomi, fairness i T&C og spillerklager. Jo højere sikkerhedsindeks, jo større sandsynlighed har du for at kunne få udbetalt dine gevinster uden problemer.
5.8
Big Baazi Casino har et sikkerhedsindeks på 5,8, og det er derfor et casino med et sikkerhedsniveau under middel. Se mere om casinoets sikkerhedsindeks
Indsendt:
15.11.2022
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Sag lukket : 12.08.2024
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Oversættelse
The player from India tried to withdraw her winnings, but the casino confiscated them without further explanation. The casino responded and stated that the player's winnings had been confiscated due to multiple breaches of the terms and conditions, including incorrect personal details and using a 3rd party payment method. The player explained that she had used her son's payment method as he also has an account at the casino. After reviewing the evidence supplied by both parties, it was recommended that the players involved be allowed to verify themselves and all of their details via a video verification call. The casino stopped responding at this point, so the complaint was closed as 'unresolved'.
The casino later requested that the complaint be reopened, and stated that the casino wished to maintain their position, and that the player's deposits had been returned to them. The player confirmed that the deposits had been returned, and as the casino had acted in accordance with its terms and conditions regarding the use of a third-party payment method, the compaint was ultimately rejected.
Spilleren fra Indien forsøgte at hæve hendes gevinster, men kasinoet konfiskerede dem uden yderligere forklaring. Kasinoet svarede og oplyste, at spillerens gevinster var blevet konfiskeret på grund af flere brud på vilkårene og betingelserne, herunder ukorrekte personlige oplysninger og brug af en 3. parts betalingsmetode. Spilleren forklarede, at hun havde brugt sin søns betalingsmetode, da han også har en konto på kasinoet. Efter at have gennemgået beviserne leveret af begge parter, blev det anbefalet, at de involverede spillere fik lov til at verificere sig selv og alle deres detaljer via et videoverifikationsopkald. Kasinoet holdt op med at svare på dette tidspunkt, så klagen blev lukket som 'uløst'. Kasinoet anmodede senere om, at klagen blev genåbnet, og oplyste, at kasinoet ønskede at bevare deres position, og at spillerens indskud var blevet returneret til dem. Spilleren bekræftede, at indbetalingerne var blevet returneret, og da kasinoet havde handlet i overensstemmelse med sine vilkår og betingelser vedrørende brugen af en tredjeparts betalingsmetode, blev klagen i sidste ende afvist.
Dette er for at informere dig om, at kasinoet har sendt en mail om, at vinderpenge er konfiskeret 960000, som jeg forsøger at trække fra en 13 dage, men kasinoet gav ikke det korrekte svar, de bad mig om at sende et dokument efter at have sendt dokumenter, bekræftelse også afsluttet men kasinoet er snydt pengene, vær venlig at hjælpe mig med at få mine vindende penge
Hi team,
This is to to inform you the casino is sent a mail that winning money is confiscated 960000 which i am trying to withdraw from a13 days but the casino didn't given proper response they asked me to send a documents after sending the documents verification also completed but the casino is cheated the money kindly help me to get the my winning money please
Mange tak for din klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål, så jeg kan forstå hele situationen. Har du modtaget nogen bekræftelse på vellykket verifikation? Har du akkumuleret dine gevinster med eller uden en aktiv bonus?
Forstår jeg rigtigt, at du ikke har modtaget nogen klar forklaring fra casinoet vedrørende denne situation?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Med venlig hilsen,
Kristina
Dear shanthalakshmi37,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any confirmation regarding successful verification? Have you accumulated your winnings with or without an active bonus?
Do I understand correctly that you have not received any clear explanation from the casino regarding this situation?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Hej jeg har indsendt alle slags dokumenter og id-bevis og betalingsoplysninger det er blevet opdateret. Jeg har også modtaget mailen angående at dokumenter er blevet opdateret og kommer til bonus jeg fik ingen bonusser og spillede ikke med bonussen også de har sendt posten på grund af et eller andet brud på vilkår og betingelser. Vi er konfiskeret. vinderpengene kan skyldes, at de store af pengene, de har vinder, kommer med de konfiskerede, hvilket er uacceptabelt og bedrageri, hjælp mig venligst med at løse det fra dette og få mine vinderpenge venligst ASAP Jeg har alle slags dokumenter vedrørende min konto og vinderpenge af screenshot på grund af et stort beløb, de nægter at give det
Hi i have submitted all kind of documents and id proof and payment details it has been successfully update i have got the mail also regarding that documents are successfully updated and coming to bonus i didn't get any bonuses and didn't play with the bonus also they have sent the mail due to some breach of terms and conditions we are confiscated the winning money may be due to the large of the money winning they have coming up with the confiscated which is unacceptable and fraud please help me to sort it out from this and get my winning money please ASAP i have all kinds of documents regarding the my account and winning money of screenshot due to large amount they denining to give it
Bemærk venligst, at jeg har alle dokumenterne til at give betalingsoplysningerne for yderligere procedurer bevis for betalingsoplysninger, id-bevis og adressebeviser, som er opdateret i kasinoet. Hjælp mig venligst med at få vinderpengene.
Please note that I have all the documents to give the for further procces proof payment details id proof and adress proofs which is updated in the casino kindly help me to get the winning money please
De gav ikke klarhed om, at de lige har sendt en mail som nedenfor vedhæftet en ting mere er, at jeg er nødt til at fremhæve hende på grund af store pengebeløb 960000, de giver forkerte oplysninger først, da jeg anmoder om tilbagetrækning fra 10 dage tilbage de spurgte mig identitetsdokument, jeg har givet og godkendt igen, tilbagetrækningen er annulleret fra kasinoets ende og bed mig om at dele betalingsoplysningerne, som jeg også har delt, og igen tog de en uge og opdaterede alle dokumenter er verificeret i kasinoet ønskede de lavede os at vente fra 15 dage og 5 dage tilbage, da jeg anmodede om tilbagetrækningen igen, spurgte de mig betalingsoplysninger om indbetaling, at jeg også har delt dokumentet, og det er også taget 4 dages tid og godkendt nu en dag tilbage, hvis igen anmodning om tilbagetrækning de blokerede min konto med angivelse af, at din konto skal være sikkerhed i sig selv, og i går modtog jeg mailen, hvori det stod, at vi er konfiskeret dine vinderpenge på grund af brud på vilkår og betingelser selv s er totalt velplanlagt fidus fra kasinoet til Deni, giv de vindende penge til spilleren, hvis der er noget problem på kontoen, de har blokeret, når vi indbetaler pengene nu, ikke efter at have vundet pengene, det er totalt svindel fra den store baazi, venlig hjælp mig med dette og få mine vindende penge tak
Nedenfor er skærmbilledet fra kasinoet
They didn't given the clarity on that they have just sent a mail as below attached one more thing is I have to highlight her due to large amount of money 960000 they are providing wrong information first when i request for withdrawal from 10 days back they asked me identity document i have provided and approved also again the withdrawal is cancelled from the casino end and ask me to share the payment details that also i have shared and again they took one week and updated all documents is verified in casino wantedly they made us to wait from a 15 days and 5 days back when i requested for the withdrawal again they asked me payment details of deposit that also i have shared the document and that is also took 4 days time and approved now one day back if again request for withdrawal they blocked my account stating that your account needs to be security itself and yesterday i got the mail that stating that we are confisated your winning money due to breach of terms and conditions itself this is totally well planed scam from the casino to Deni the give the winning money to player if is there anything issue in the account they have block the when we deposit the money now not after winning the money it's totally scam from the big baazi kindly help me with this and get the my wininng money please
Men mens de bad om dokumenterne og adressebevis, opdaterede og godkendte de alle fra kasinoet, og de fortalte os, at vi skulle anmode om selve tilbagetrækningen, så find nedenstående skærmbillede til din reference, jeg kan dele alle dokumenterne, hvis det var nødvendigt, hvis vi bryder nogen vilkår og betingelser casinoet kan afslå, mens de tager beviset fra os, hvorfor de godkendte og sendte mail til os som godkendt
Dette er alt, hvad de vil snyde spillerne, venligst hjælp mig med begrundelsen og hjælp mig med at få vinderpengene
But the while they asked for the documents and address proof they all updated and approved from the casino and they told us to request for withdrawal itself please find the below screenshot for your reference i can share the all documents if require if we breaches any terms and conditions the casino can decline the while taking the proof from us why they approved and sent mail to us asa approved
This is all they going to scam on the players please help me with the justification and help me to get the winning money
Mange tak shanthalakshmi37 for dit samarbejde. Jeg vil nu overføre din klage til min kollega Adam ( adam.m@casino.guru ), som vil hjælpe dig. Jeg ønsker dig held og lykke og håber snart at se dit problem blive løst til din tilfredshed.
Thank you very much shanthalakshmi37 for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Bekræftelsen er afsluttet, og jeg har mails til det, hvis der er behov for dokumenter, som jeg er klar til at levere, bedes du refundere de vindende PENGE
Hi Adam
Thanks for your support
The verification is completed and i have mails for that incase if any need of documents i am ready to provide please refund the Winning MONEY
Der har ikke været noget svar fra kasinoet indtil videre. Jeg vil forsøge at kontakte dem igen.
I mellemtiden bedes du fortælle mig, hvis der er nogen udvikling.
Vi vil gerne bede Big Baazi Casino om at svare på denne klage. Vi forlænger timeren med 7 dage. Hvis kasinoet undlader at svare inden for den fastsatte tidsramme, vil klagen blive 'uløst', hvilket kan påvirke dets vurdering negativt.
Med venlig hilsen,
Adam
Dear shanthalakshmi37,
There has been no response from the casino so far. I will attempt to contact them again.
In the meantime, please let me know if there are any developments.
We would like to ask Big Baazi Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Bemærk venligst, at dine penge blev konfiskeret på grund af flere overtrædelser af vores standardvilkår og betingelser, som i henhold til din reference også er tydeligt angivet på hjemmesiden.
1. Din konto blev registreret med forkerte personlige oplysninger (bekræftet under verifikation af dit ID-dokument)
Brud på afsnit 3.1.2vil du give nøjagtige oplysninger, når du registrerer din konto, herunder, uden begrænsning, dit fulde navn, fødselsdato, nuværende bopælsadresse, e-mailadresse og personlige telefonnummer; og du vil informere os om eventuelle ændringer i disse oplysninger;
2. Brug af tredjepartsbetalingsmetoder, da din første indbetaling blev foretaget med en betalingsmetode, der ikke tilhører dig (bekræftet med bekræftelsen af betalingsbeviset indsendt under bekræftelsesprocessen)
Brud på afsnit 6.8Du har ikke tilladelse til at bruge nogen betalingsmetode, der tilhører eller er registreret til en tredjepart med det formål at indbetale penge på din konto. Enhver indbetaling foretaget i strid med denne bestemmelse vil blive betragtet som ugyldig, og eventuelle efterfølgende gevinster, der opstår fra sådanne indbetalinger, vil blive betragtet som ugyldige og kan fortabes.
3 . Registrering af mere end 1 konto pr. husstandsadresse.
Brud på afsnit 3.4Vi kan begrænse oprettelsen af Big Baazi-konti til én pr. person, familie, husstandsadresse, e-mailadresse, telefonnummer, IP-adresse, betalingsmetode, tilknyttede e-wallet-konti, mobilenhed, computer og/eller applikation download instans. Vi vil under ingen omstændigheder være forpligtet til at omgå eller ophæve disse begrænsninger, men vi kan overveje enhver berettiget anmodning om at gøre det fra sag til sag. Kontakt venligst vores kundesupportteamcustomerservice@bigbaazi.comfor at få hjælp.
Efter at have bekræftet alle overtrædelserne, at du har foretaget, blev tredjepartsindbetalingen genkrediteret til den bankkonto, hvorfra pengene blev modtaget, og alle gevinsterne blev konfiskeret. Derudover blev din konto lukket, og du blev informeret flere gange om årsagerne til konfiskation og lukning
Hermed anser vi din sag for afsluttet fra vores side
Dear player,
Please note that your funds were confiscated due to multiple violations of our standard Terms & Conditions which as per your reference are also clearly stated on the website.
1. Your account was registered with incorrect personal details (confirmed during verification of your ID document)
Breach in Section 3.1.2 you will provide accurate information when registering your account including, without limitation, your full name, date of birth, current residential address, email address, and personal telephone number; and you will inform us of any changes to this information;
2. Using 3rd party payment methods as your first deposit was made with a payment method that does not belong to you (confirmed with the verification of the Proof of Payment submitted during the verification process)
Breach in Section 6.8 You are not permitted to use any payment method belonging, or registered to, a third party for the purpose of depositing funds to your account. Any deposits made in breach of this provision will be deemed invalid, and any subsequent winnings arising from such deposits will be considered null and void and subject to forfeit.
3. Registering more than 1 account per household address.
Breach in Section 3.4 We may limit the creation of Big Baazi accounts to one per person, family, household address, email address, telephone number, IP address, payment method, linked e-wallet accounts, mobile device, computer, and/or application download instance. Under no circumstances will we be obliged to circumvent or lift these restrictions, but we may consider any justifiable request to do so on a case-by-case basis. Please contact our customer support team customerservice@bigbaazi.com for assistance.
After confirming all of the Breaches that you have made the 3rd party deposit was successfully re-credited to the Bank Account from which the funds were received and all of the winnings were confiscated. In addition, your account was closed and you were informed multiple times of the reasons for confiscation and closure
With this we consider your case closed from our side
1) Jeg har givet et par dokumenter, som er opdateret fra holdet, og hvis der er nogen uoverensstemmelse i, at jeg er klar til at give enhver form for dokumenter
2) Jeg har allerede informeret via en mail om, at på grund af et teknisk problem foretages indbetalingen af en anden konto, som dit team har bedt om beviset for betalingen og den person, jeg vil bevise for at opdatere, når min kontosaldo var mindre end 40000 INR den gang du kunne have givet det samme svar, hvorfor dit team er verificeret og opdateret betalingsoplysningerne med succes..?
3) om kontoen jeg har ikke nogen anden konto i denne til dine oplysninger. Jeg bor i lejligheden, der er så meget hus og naboer, jeg ved ikke om dette, jeg har kun ét ID med samme Gmail, som jeg ville og andre beviser
Mit spørgsmål er Bekræft venligst, hvorfor dit team har taget alle dokumenterne og opdateret med succes, og sagde, at jeg skulle trække mig, hvis det er verificeret og opdateret med succes, mens de store penge er tilbage på kontoen, hvorfor du har KONFISCERT pengene med angivelse af brud på betingelserne
Kan du afklare her, når dit team er bekræftet via mail og opdateret alle dokumenterne, hvorfor det sker
Hi bigbaazi
Thanks for your response
1) i have given couple of documents which is updated from the team and if there is any discrepancy in that i am ready to give any kind of documents
2) i have already informed through a mail that due to some technical issue the deposit is done by different account your team as asked the proof of the payment and the person I'd proof to update when my account balance was lesss then 40000INR that time you could have give the same answer why your team is verified and updated the payment details successfuly..?
3) about the account i don't have any other account in this for your information i am staying in the apartment there is so much of house and neighbours i don't know about this i have only one ID with same Gmail I'd and other proofs
My question is Please confirm why your team is taken all the documents and updated successfuly and said me to withdraw if it's verified and updated successfuly while the big money is left in the account why u have CONFISCATED the money stating that breaches of conditions
Please can you clarify here once your team is verified through the mail and updated the successful all the documents why this is happening your team could inform while verifying or could rejected it right why your team confirmed me to withdrawal
Vil du venligst give os dokumentation for brud på ovenstående vilkår? Den kan postes her eller sendes til min e-mail, adam.m@casino.guru .
Med venlig hilsen,
Adam
Hello all,
Thank you for your responses.
Dear Big Baazi Casino,
Could you please provide us with supporting evidence of the breaches of the above terms? It can be posted here or sent to my e-mail, adam.m@casino.guru.
Venligst brug for din hjælp til bekræftelsen af, hvorfor det blev opdateret fra kasinoet, og fortalte mig via e-mail at anmode om udbetaling, når gevinsten af mine penge var mindre end 400000 INR
Hi Adam ,
Thanks for your support
Please need your help about the verification why it was successfully updated from the casino and told me through the mail to request for the withdrawal when the winning my money was less then 400000INR
Der er stavefejl i ovenstående, se venligst bankoplysninger og navn til reference
Og om indbetalingen har jeg informeret om det, og de fortalte mig at sende en detaljer om personen, og samme er blevet delt til kasinoet, de bekræftede og godkendte
Venligst brug for din hjælp med hensyn til bekræftelsen af, hvorfor kasinoet er godkendt alle dokumenter og sagde mig til tilbagetrækning
There is speling miss match in the above please refer the bank details and name for reference
And about the deposit i have inform that and they told me to send a details about the person and same has been shared to the casino they verified and approved
Please need your help regarding the verification why the casino is approved the all documents and said me to withdrawal
Det ser ud til, at spilleren rapporterede brugen af sin søns konto til at foretage en indbetaling til casinosupport, er dette tilfældet? Hvis casinoet har accepteret dette og givet spilleren lov til at fortsætte med at spille, bør dette ikke bruges som en grund til at konfiskere spillerens gevinster.
Med venlig hilsen,
Adam
Dear Big Baazi Casino,
It seems that the player reported the use of her son's account to make a deposit to casino support, is this the case? If the casino has accepted this and allowed the player to continue playing, this should not be used as a reason to confiscate the player's winnings.
Som jeg sagde før, de kunne have afvist alle dokumenterne, hvis der var nogen uoverensstemmelse i det, men hvorfor efter den godkendte derfra, nu nægter de at give pengene
Fordi de vil have overskuddet fra spilleren, så nu er de vinde penge over 900000 INR nu er de ikke klar til at give det og blokerede min konto, mit spørgsmål er, om dokumenterne er forkerte, de kunne have afvist på samme tid.
Hjælp mig venligst med at få vinderpengene fra kasinoet
Store baazi, giv mig venligst mine vinderpenge 🙏🏼
Hi Adam,
As i said before they could have rejected the all the documents if any discrepancy in that but why after the approved from there end now they denying to give the money
Because they want the profit from the player so now they winning money is above 900000INR now they are not ready to give that and blocked my account my question is if the documents are incorrect they could have reject at the same time.
Please help me to get the winning money from the casino
Big baazi please get me my winning money please 🙏🏼
Bemærk venligst, at du har bekræftet, at du har brugt en tredjeparts bankkonto til din indbetaling efter
(ikke det øjeblik eller før indbetalingen blev foretaget) anmodede vi om bekræftelse af dine dokumenter.
Der blev anmodet om bekræftelse den 3. november, og du bekræftede brugen af en tredjepartsbankkonto til indbetalingen den 5. november.
Yderligere, som angivet i vores vilkår og betingelser, er brugen af tredjeparts bankkonti til indbetalinger en alvorlig overtrædelse, og på grund af dette blev indbetalingsbeløbet refunderet til tredjeparts bankkonto efter modtagelse af din bekræftelse og dokumentation. .
(SS indsendt som pr. bevis)
Hvis du har brug for yderligere opdateringer, så lad os det vide
Dear player,
Please note that you have confirmed that you have used a third-party Bank Account for your deposit after
(not the moment or prior to the deposit was made) we requested verification of your documents.
Verification was requested on Nov 3rd, and you confirmed the usage of a third-party Bank Account for the deposit on Nov 5th.
Further, as stated in our Terms and Conditions, the use of third-party Bank Accounts for deposits is a serious violation, and because of this, the deposit amount was refunded to the third-party Bank Account upon receipt of your confirmation and documentary evidence.
(SS submitted as per evidence)
In case you need any additional update please let us know
Lad os venligst nej, at hvis jeg allerede har informeret om indbetalingen, der er foretaget af min søns konto, og dit team kunne have afvist det på samme tid, og hvorfor dit team bliver bedt om dokumenter for betalingen og den person, jeg ville sende et kort til at dele det på dit team informeres om at anmode om tilbagetrækning
Desuden vil dit hold helt kende de vilkår og betingelser, de kunne have afvist det blokerede min konto, hvorfor de lod mig spille spillet, efter at alle de dokumenter, jeg har taget, har jeg allerede delt dit holds mails for at acceptere dokumenterne og bedt mig om at anmode om udbetaling venligst giv mine vinderpenge
Bemærk om indbetalingen, at efter at jeg har indsendt oplysningerne om kontoudtoget for min søns og jeg ville bevise, så informerede dit team mig om at anmode om udbetaling, så forstå og giv de vindende penge
@casino-guru har brug for din hjælp til at få vinderpengene
Og jeg modtog ikke nogen indskudspenge, også stadig nu. Big baazi, giv venligst vinderpengene
Hi big baazi
Please let us no that if i already informed about the deposit that is made by my son account and your team could have rejected it at same time and why your team is asked documents for the payment and person I'd card post sharing it your team is informed to request for withdrawal
Moreover absolutely your team will be know the terms and conditions they could have rejected it blocked my account why they left me to Play the game after the all documents taken i already shared the mails of your team for accepting the documents and told me to request for withdrawal please give the my winning money
Note about the deposit that after i submitted the details about the Bank statement of my son's and I'd proof then your team informed me to request for withdrawal please understand and give the winning money
@casino guru need your help to get the winning money
And i didn't receive the any deposit money also still now Big baazi please give the winning money
Da du bekræftede, at verificeringen er udført den 5. november, men stadig dit team får tilsendt et par e-mails vedrørende tilbagetrækning den 14. november, så find venligst et skærmbillede til din reference
Hi team
As you confirmed that verification is done on 5 th November but still your team is sent a couple of mails regarding withdrawal still 14th of November please find screenshot for your reference
Jeg kan se ifølge de skærmbilleder, du har fremlagt, at betalingsbeviset er blevet anmodet om den 05.11.2022, hvorefter spilleren meddeler dig, at indbetalingen er foretaget via hendes søns konto.
Jeg kan også se på de skærmbilleder, som spilleren tidligere har leveret, at casinoet derefter har svaret spilleren den 07.11.2022 med angivelse af, at den pågældende betalingsmetode stadig mangler at blive verificeret. Kasinoet beder derefter spilleren om at levere dokumenter og et ID, der tilhører ejeren af betalingsmetoden.
Kort efter dette får spilleren at vide, at deres konto er blevet fuldt verificeret.
Forklar venligst, hvorfor spilleren er blevet bedt om at levere dokumenterne fra ejeren af betalingsmetoden, i stedet for at angive bruddet på vilkårene på dette tidspunkt.
Med venlig hilsen,
Adam
Dear BigBaazi Casino,
I can see according to the screenshots you have provided that the proof of payment has been requested on 05.11.2022, at which point the player makes it known to you that the deposit was made via her son's account.
I can also see in the screenshots provided previously by the player, that the casino has then responded to the player on 07.11.2022 stating that the payment method in question still needs to be verified. The casino then asks the player to supply documents, and an ID, belonging to the owner of the payment method.
Shortly after this, the player is told that their account has been fully verified.
Please explain why the player has been asked to supply the documents of the payment method owner, instead of stating the breach of terms at this point.
Vi vil gerne bede Big Baazi Casino om at svare på denne klage. Vi forlænger timeren med 7 dage. Hvis kasinoet undlader at svare inden for den fastsatte tidsramme, vil klagen blive 'uløst', hvilket kan påvirke dets vurdering negativt.
Med venlig hilsen,
Adam
We would like to ask Big Baazi Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Bemærk venligst, at verificeringen af en konto er en standardprocedure, der også er inkluderet i vores T&C som angivet nedenfor.
I dette specifikke tilfælde bemærkede vi først, at spilleren er forbundet via adresse med en anden konto, og på grund af det har vi anmodet om bekræftelsesdokumenterne i første omgang
( Brud i afsnit 3.4 Vi kan begrænse oprettelsen af Big Baazi-konti til én pr. person, familie, husstandsadresse, e-mailadresse, telefonnummer, IP-adresse, betalingsmetode, tilknyttede e-wallet-konti, mobilenhed, computer og/eller applikationsdownload. Vi vil under ingen omstændigheder være forpligtet til at omgå eller ophæve disse begrænsninger, men vi kan overveje enhver berettiget anmodning om at gøre det fra sag til sag. Kontakt venligst vores kundesupportteam customerservice@bigbaazi.com for atfåhjælp . )
Derudover informerede spilleren os om, at hun brugte 3. parts betalingsmetode til indbetalingen, efter at vi havde anmodet om dokumenterne - ikke tidligere, hvilket er synligt fra SS sendt til dig, og hvilket også betyder, at vi var nødt til at bekræfte kontonummeret og kontohaverens navn hvorfra indbetalingen er foretaget, for at vi skal kunne refundere handlen. Efter at have modtaget alle de ønskede dokumenter blev depositum refunderet, og spilleren blev informeret herom flere gange.
Fortæl mig venligst, hvis du har yderligere spørgsmål i forbindelse med denne sag
Tak fordi du kiggede på dette
3.9 Ved at acceptere disse vilkår og/eller registrere dig for at bruge webstedet anerkender og accepterer du, at vi er berettiget til at udføre enhver og alle sådanne identifikations-, kredit-, svindel- og andre verifikationstjek fra tid til anden, som vi måtte kræve og/eller kan være påkrævet i henhold til gældende love og regler og/eller af de relevante regulerende myndigheder for brug af hjemmesiden og vores tjenester generelt. Du accepterer, at du vil give os alle oplysninger, som vi har brug for i forbindelse med sådanne verifikationstjek. Vi vil være berettiget til at suspendere eller begrænse din konto på enhver måde, som vi finder passende, indtil det tidspunkt, hvor vi har gennemført disse verifikationstjek til vores eneste tilfredshed.
Dear Adam,
Please note that the verification of an account is a standard procedure also included in our T&C as stated below.
In this specific case, we first noticed that the player is linked via address with another account and due to that we have requested the verification documents in the first place
(Breach in Section 3.4 We may limit the creation of Big Baazi accounts to one per person, family, household address, email address, telephone number, IP address, payment method, linked e-wallet accounts, mobile device, computer, and/or application download instance. Under no circumstances will we be obliged to circumvent or lift these restrictions, but we may consider any justifiable request to do so on a case-by-case basis. Please contact our customer support team customerservice@bigbaazi.com for assistance.)
Additionally, the player informed us that she used 3rd party payment method for the deposit after we requested the documents - not prior which is visible from the SS sent to you and which also means that we had to verify the account number and the account holder's name from where the deposit was made in order for us to be able to refund the transaction. After receiving all of the requested documents the deposit was refunded and the player was informed accordingly multiple times.
Please let me know if you have any additional questions in regard to this case
Thanks for looking into this
3.9 By accepting these Terms and/or registering to use the Website you acknowledge and agree that we are entitled to conduct any and all such identification, credit, fraud and other verification checks from time to time that we may require and/or may be required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Website and our Services generally. You agree that you will provide us with all information that we require in connection with such verification checks. We will be entitled to suspend or restrict your account in any way that we deem appropriate, until such time as we have completed those verification checks to our sole satisfaction.
Dette casino svarer ikke på dine spørgsmål, de giver bare andre årsager og gør spillerne svig, hvis jeg har overtrådt vilkårene og betingelserne, de kunne have afvist det samme punkt, men de gjorde det ikke mere igen, jeg har indbetalt penge fra min konto de forlod mig for at spille stadig 14. november stadig 14. de har fortalt mig, at hæve I proces, se venligst skærmbillederne til referencen
I henhold til deres bekræftelse på indbetalingen returneret til tredjepart, har jeg bedt om, at han stadig ikke fik refusionen, dette er alt sammen stor løgn og fidus fra kasinoet har brug for retfærdighed for dette kasino, skal stadig forklare den 14. november, hvorfor de rejste mig til at spille og sagde, at jeg skulle anmode om udbetalingen, find venligst skærmbilledet af bekræftelse af anden indbetaling og udbetalingsprocedure
Hi Adam
This casino is not responding to the your questions simply they are giving different reasons and making the fraud to the players if that i have breached the terms and conditions they could have rejected it same point but they didn't do it morevever again i have deposited money from the my account they left me to play still 14th of November still 14th they have told me that withdraw In process please find the screenshots for the reference
As per their confirmation about the deposit returned to third party i have asked the that still now he didn't get the refund this is all big lie and scam from the casino need justice for this casino need to explain still 14th of November why they left me to Play and said me to request for the withdrawal please find the screenshot of verification of second deposit and withdrawal procces
Tak for dit svar. Jeg er dog stadig forvirret over, hvorfor spilleren, efter at du har anmodet om dokumenter for at bekræfte tredjeparts betalingsmetode, så har fået at vide, at deres konto er fuldt verificeret. Hvorfor er der ikke blevet nævnt noget brud på vilkår på nuværende tidspunkt?
Med venlig hilsen,
Adam
Hello Big Baazi Casino,
Thank you for your response. However, I am still confused as to why, after you have requested documents to verify the third-party payment method, the player has then been told that their account is fully verified. Why hasn't any breach of terms been mentioned at this point?
Har brug for dit input om min Sidste besked stadig den 14. november, de lod mig spille og fik besked på at anmode om tilbagetrækning, se venligst ovenstående skærmbillede
Hi Adam
Need your input about my Last message still 14th of November they left me to play and told to request for withdrawal please refer the above screenshot
Ja Adam fra 7. til stadigvæk 14. november, jeg har fortsat spillet på kasinoet, se venligst ovenstående skærmbilleder, stadig 14. november, jeg fik ingen information om bruddet på betingelserne, og stadig den 14. november fortalte de mig, at tilbagetrækning er i gang Find venligst ovenstående skærmbilleder til din reference
Yes Adam from 7th to still 14th of November i have continued played the casino please refer the above screenshots still 14th of November i didn't get any information about the breach of conditions and still the 14th of November they told me that withdraw is in procces please find the above screenshots for your reference
Efter at verifikationen af spillerens konto var afsluttet, blev alle modtagne dokumenter sendt til vores relevante afdeling til en endelig kontrol, hvorefter spilleren blev informeret i overensstemmelse hermed, at hendes spil- og indbetalingsmulighed er blokeret indtil den endelige løsning af hendes sag
Også i den e-mail, som blev sendt til spilleren, der bekræftede, at verifikationen er gennemført, blev hun informeret i overensstemmelse hermed om, at hver udbetalingsanmodning gennemgås før behandling (også angivet i vores T&C)
6.17 Vi kan forsinke eller annullere udbetalinger for at udføre yderligere kontroller, som vi efter eget skøn fra tid til anden kan finde nødvendige. Vi kan afvise anmodninger om tilbagetrækning og/eller tilbageholde midler i tilfælde af, at vi opdager uregelmæssigheder i løbet af vores undersøgelser.
Lad mig venligst vide, hvis der er behov for yderligere oplysninger fra vores side
Tak
Dear Adam,
After the verification of the player's account was completed all documents received were submitted to our relevant department for a final check after which the player was informed accordingly that her gameplay and deposit option are blocked until the final resolution of her case
Also in the e-mail which was sent to the player confirming that verification is completed, she was informed accordingly that every withdrawal request is reviewed before processing (Also stated in our T&C)
6.17 We may delay or cancel withdrawals in order to carry out additional checks which we may consider necessary, at our sole discretion, from time to time. We may refuse withdrawal requests and/or withhold funds in the event that we discover any irregularities in the course of our investigations.
Please let me know if any additional information is needed from our side
Fortæl os venligst, hvis jeg allerede har informeret om tredjepartsindbetalingen, hvorfor dit hold ikke informerede mig om bruddet på betingelserne, hvorfor kasinoet lod mig spille indtil den 14. november
Hej Adam
Vi får ikke svar på dine spørgsmål fra kasinoet. Du kan bemærke, at jeg stadig den 14. november fortsatte med at spille på kasinoet, men at de ikke informerede mig om brud på betingelserne, har brug for din hjælp her til dette.
Hi bigbaazi
Please let us know if i already informed about the 3rd party deposit why your team didn't didn't inform me about the breach of conditions why the casino left me to play untill 14th of November
Hi Adam
We are not getting response to the your questions from the casino you can notice that still the 14th of November i continued to play the casino still that they didn't informed me about the breachas of conditions need your help here for this
Fortæl os venligst, hvis jeg allerede har informeret om tredjepartsindbetalingen, hvorfor dit hold ikke informerede mig om bruddet på betingelserne, hvorfor kasinoet lod mig spille indtil den 14. november
Hej Adam
Vi får ikke svar på dine spørgsmål fra kasinoet. Du kan bemærke, at jeg stadig den 14. november fortsatte med at spille på kasinoet, men at de ikke informerede mig om brud på betingelserne har brug for din hjælp her til dette.
Stadig den 12. november har skærmbilledet af min konto stadig den 14. november, jeg har fortsat med at spille kasinoet, se venligst det vedhæftede skærmbillede
Hi bigbaazi
Please let us know if i already informed about the 3rd party deposit why your team didn't didn't inform me about the breach of conditions why the casino left me to play untill 14th of November
Hi Adam
We are not getting response to the your questions from the casino you can notice that still the 14th of November i continued to play the casino still that they didn't informed me about the breachas of conditions need your help here for this
Still the 12 th of November have the screenshot of my account still the 14th of November i have continued to play the casino please refer the attached screenshot
Hjælp venligst med dette, kasinoet er ikke informeret om brud på vilkår og betingelser, jeg har stadig vundet et kæmpe beløb, men efter at alle dokumenter blev taget, spærrede de min konto den 15. november
@store baazi
Træf venligst beslutningen, det er ikke et lille beløb, der bedes give de vindende penge, det vil være meget nyttigt, selv jeg tabte pengene, men jeg spørger her om at vinde penge. Forstå venligst det over 960000 INR
tag venligst beslutningen og giv pengene
Hi Adam.
Please help with this the casino is not informed about the breaches of terms and conditions still the i won huge amount but after the taken all documents still 15th of November they blocked my account
@big baazi
Please make the decision it's not small of amount that pleasee give the winning money it will be very helpful even i lost the money but I am asking here winning money Kindly understand ite above 960000INR
Oplyser du, at du ikke har modtaget beskeden på skærmbilledet om ikke at kunne spille/indbetale, mens sikkerhedstjekket udføres?
Kære Big Baazi Casino,
Du sagde, at spilleren fik at vide, at de ikke kunne indbetale eller placere væddemål, mens sikkerhedskontrollen blev gennemført, og alligevel er det vist, at deres saldo ifølge spillerens skærmbilleder er steget.
Kan du give yderligere indsigt?
Med venlig hilsen,
Adam
Dear shanthalakshmi37,
Are you stating that you have not received the message provided in the screenshot regarding not being able to play/deposit while the security checks are being completed?
Dear Big Baazi Casino,
You stated that the player was told that they could not deposit or place wagers while the security checks were being completed, and yet according to the player's screenshots their balance is shown to have increased.
Jeg fik oplysningerne den 15. november, se venligst nedenstående snapshot til din reference, og stadig den 14. november fortsatte jeg med at spille kasinoet, men jeg fik ingen information om bruddet på betingelserne
I got the information on 15 th of November please find below snap shot for your reference and still the 14 th of November i have continued played the casino still that i didn't get any information about the breach of conditions
Du kan se, at vi ikke får ordentligt svar fra den store Baazi, og jeg har alle beviserne for de skærmbilleder, som stadig den 14. november, jeg har spillet i kasinoet, anmoder dig om at hjælpe, hvordan du kan tage det videre
Hi Adam
You can see we are not getting proper response from the big Baazi and i have all the proof of the screenshots still the 14th of November i have played in the casino request you to help how to take it further
Det giver mening, at du har fået at vide dette den 15., da casinoet igangsatte disse sikkerhedstjek, efter du havde anmodet om din udbetaling, og din konto ville ikke være blevet begrænset før dette.
Jeg vil gerne opsummere sagen på dette tidspunkt, ret mig venligst, hvis jeg har misforstået noget.
5. nov – Kasinoet anmoder om dokumenter fra spilleren, inklusive bevis for betaling for en indbetaling foretaget den 1. nov. Spilleren svarer og informerer casinoet om 3. parts indbetaling
7. nov – Casinoet informerer spilleren om, at 3. parts betalingsmetode stadig skal verificeres og anmoder om dokumenter fra betalingsmetodens ejer. (Spillerens søn, som også har en kasinokonto)
7. nov – Spilleren får at vide, at de har bekræftet deres konto fuldstændigt. Ingen omtale af brud på vilkår.
7. nov – Kasinoet anmoder igen om dokumenter vedrørende en yderligere indbetaling foretaget den 5. nov.
11. november – support informerer igen spilleren om, at kontoen er fuldt verificeret, og at udbetalingen vil blive behandlet inden for 48 timer.
14. november – Casino informerer om, at spillerens tilbagetrækning afventer
15. nov – konto spærret og gevinster konfiskeret på grund af forkerte personlige oplysninger, 3. parts indbetaling og duplikatkonto på samme adresse.
Vi vil diskutere denne sag yderligere internt, og jeg vil sende en opdatering i overensstemmelse hermed.
Med venlig hilsen,
Adam
Dear shanthalakshmi37,
It makes sense that you have been told this on the 15th, as the casino initiated these security checks after you requested your withdrawal, and your account would not have been restricted before this.
I would like to summarize the case at this point, please correct me if I have misunderstood something.
5th Nov – The casino requests documents from the player, including proof of payment for a deposit made on Nov 1st. The player responds and informs the casino of 3rd party deposit
7th Nov – The casino informs the player that the 3rd party payment method will still need to be verified and requests documents from the payment method owner. (The player's son, who also has a casino account)
7th Nov – The player is told that they have completely verified their account. No mention of any breach of terms.
7th Nov – The casino once more requests documents regarding a further deposit made on 5th Nov.
11th Nov – support once again informs the player that the account is fully verified, and that withdrawal will be processed within 48 hours.
14th Nov – Casino informs player withdrawal is pending
15th Nov – account blocked and winnings confiscated due to incorrect personal information, 3rd party deposit, and duplicate account at the same address.
We will discuss this case further internally, and I will post an update accordingly.
Når jeg har informeret om, at indbetalingen blev foretaget af min søns konto på det tidspunkt, har jeg mindre end 400.000 INR på min spillekonto, og stadig den 14. november fortsatte jeg med at spille i kasinoet og vandt de mere 500.000 INR, så det var mere så var der 960000 INR tilbage på min konto stadig den gang, jeg fik ingen information om bruddet på betingelserne
Yes Adam it's correct
When i have informed about the deposit was done by my son's account on that point of time i have less then 400000INR in my gaming account and still the 14th of November i continued to played in the casino and won the more 500000INR so totally it ws more then 960000INR was left in my account still that time i didn't get any information about the breach of conditions
Fra den 7. november, hvis jeg blev anmodet om tilbagetrækning, fortalte kasinoet mig stadig den 14. november, at det var i gang, jeg har skærmbillederne af den mails
Note
From the 7th if November i was requested for withdrawal still the 14th of November casino informed me it was in procces i have the screenshots of that mails
Find venligst skærmbillederne stadig den 14. november, jeg prøvede at hæve, men kasinoet fik at vide, at det var i gang
Adam, lad mig venligst forstå fra din side, når kasinoet er kommet til at vide, at brud på betingelserne, hvorfor de forlod mig for at spille kasinoet, stadig den 14. november er det rigtige, hvad de gjorde
Når jeg kun har informeret om 3. parts indbetalingen, som blev foretaget af sønnens konto, hvorfor de ikke blokerede min konto på samme tidspunkt
Please find the screenshots still the 14th of November i was trying to withdrawal but the casino was informed me it was in procces
Adam please let me understand from your end once the casino is come to know that breaches of conditions why they left me to play the casino still the 14 of November is that right what they did
When i have only informed about the 3rd party deposit which was done by son's account why they didn't block my account at same point of time
Den store Baazi siger, at 3. parts depositum blev refunderet selv, da jeg tjekkede med min søn, og på min bankkonto fik vi stadig ingen penge tilbage fra CASINO
du kan se, at i henhold til deres regler skal de informere, hvis vi bryder betingelserne rigtigt, og hvis vi tabte de samme penge, vil de refundere dem ... jeg er sikker på, nej, men hvis de lod mig spille i kasinoet, betyder det, at de skal give gevinsten, det er ikke et lille beløb tak
Det er en anmodning om, at du kan se alle de dokumenter, som jeg har delt, så hjælp mig med at få vinderpengene
Hi Adam
That big Baazi saying that the 3rd party deposit was refunded itself as i checked with my son and in my bank account still we didn't get any refund money from the CASINO
you can see that as per their rules they have to inform if we breaches of conditions right and if we lost the same Money is they going to refund it...i am sure no but if they left me to play in the casino means they have to provide the winning it's not a small amount please
It's an request you can see all the documents which i have shared please help me to get the winning money
Jeg har anmodet om tilbagetrækning, da jeg fik bekræftelse på, at bekræftelse blev gennemført den 7. november, og stadig den 15. november fik jeg ingen information om bruddet på betingelserne, da jeg var vant til at spille
Hi Adam
About the security check
I have requested withdrawal when i got confirmation about verification completed successfully on 7th of November and still the 15th of November i didn't get any information about the breach of conditions stil by the time i was used to play
På grund af teknisk problem var i min personlige canara-bank, jeg var ikke i stand til at bruge den, jeg blev brugt UPI gennem min søns konto til at indbetale ved en fejl, jeg blev informeret om det samme til kasinoet, de fortalte mig i chatten om at indbetale fra min konto fremover og efter at jeg plejede at indbetale via min konto kun det samme er blevet informeret til Casion, de informerede heller ikke noget om bruddet på betingelserne på det tidspunkt, der er ingen anden grund, så hjælp mig med at få vinderpengene
Det er der ingen anden grund til
Du kan se, at vi ikke får noget ordentligt svar fra kasinoet. Spørg dem, hvorfor de gik for at spille, efter at jeg havde informeret, og hjælp mig også med at få de vindende penge
Hi Adam
Due to technical issue was in my personal canara bank i was not able use it i was used UPI through my son's account to deposit by mistake i was informed same to the casino they told to me in chat to deposit from my acc going forward and after that i used to deposit through my account only same has been informed to Casion also they didn't inform anything at about the breach of conditions at that point ther is no any other reason please help me out to get the winning money
There is no any other reason for that
You can see we are not getting any proper response from the casino please question them why they left to play after i informed also please help me out to get the winning money
Spillerens udsagn om at have tekniske problemer med at indbetale fra sin personlige konto er ikke sand, blot fordi på hendes søns kontoudtog, der blev indsendt som bevis for betalingen for tredjemands indbetaling til os, kan vi se, at penge blev overført på selve samme dag fra hendes konto til sønnens bankkonto, og den anvendte metode var UPI
Tak fordi du kiggede nærmere på det, og rådgiv venligst, hvis du vil have mig til at sende dig en e-mail med SS for den medfølgende BS
Med venlig hilsen
Dear Adam,
The player's statement in regard to having technical difficulties depositing from her personal account is not true simply because on her son's Bank Statement which was submitted as Proof of the Payment for the 3rd party deposit made to us we can see that funds were transferred on the very same day from her account to her son's Bank Account and the method used was UPI
Thanks for looking into that and please advise if you want me to send you an e-mail with SS of the BS provided
Da de informerede om, at jeg ikke var i stand til at indbetale fra min konto for at tjekke fra UPI, blev det gjort af sønnens konto, indbetalingen blev overtaget af min søns konto, som var problemet her, så retfærdigt har jeg informeret kasinoet om, at indbetalingen blev foretaget af sønnens konto
@store baazi
Forklar venligst her, hvorfor du ikke informerede om brud på betingelserne, da jeg har informeret om, at indbetalingen blev foretaget min konto stadig efter, hvorfor de har informeret om, at kontoen er verificeret, og derefter stadig hvorfor du lod mig spille..?
Selv kasinoet er overskredet vilkårene og betingelserne, skal du have en afklaring
Hi Adam
As they informed that i was not able to deposit from my account to check from UPI it was done by son's account the deposit was taken by my son's account that was the problem here so fairly i have informed the casino that deposit was done by son's account
@big baazi
Please explain here why you didnt inform about the breaches of conditions when i have informed about the deposit was done my account still after that why they have informed that account is verified and after that still why you left me to play..?
Even the casino is crossed the terms and conditions please need clarification
Bemærk venligst, at mens jeg forsøgte at indbetale fra min konto, blev det ikke taget, det var det tekniske problem, da jeg prøvede fra min søns konto, blev det taget, at det var problemet her, så forstå venligst
Please note that while i was trying to deposit from my account it was not taken that was the technical issue when i tried from my son's account it's was taken that was the problem here so please understand
Håber du forstår, da jeg forsøgte at indbetale til Casino, blev det ikke taget af min konto, så da jeg prøvede fra min søns konto, blev indbetalingen taget, så det er problemet her, så det samme er blevet informeret her
Hej bigbaazi
Venligst forstå på grund af nogle personlige helbredsproblemer, jeg plejede at spille Casino, jeg har også tabt og vundet, men du giver ikke gevinster, forstå venligst, giv de vindende penge, som vil spare os, tag en beslutning om dette
Hi Adam
Hope you understand when i was trying to deposit to Casino it was not taken by the my account so when i tried from my son's account that deposit was taken so that is the problem here so same has been informed here
Hi bigbaazi
Please understand due to some personal health problems I used to play Casino i have lost and won also but your not providing winning money please understand please give the winning money which is going to save us please make a decision on This
Ifølge alle beviserne fra begge parter er det klart, at spilleren har overtrådt kasinoets vilkår og betingelser ved at bruge sin søns betalingsmetode til at finansiere sin konto og ved at have en konto på samme hjemmeadresse som sin søn.
Det synes dog muligt, at dette er blevet gjort i uvidenhed om vilkårene, og ikke nødvendigvis for med vilje at bryde nogen regler eller opnå nogen form for fordel i forhold til casinoet. Spilleren har ikke brugt nogen bonusser og har været åben omkring brugen af sin søns betalingsmetode, siden dokumenterne er blevet anmodet om.
Det ser også ud til, at hele denne situation kunne have været rettet på et tidligere stadium af processen, og hvis der var uoverensstemmelser i spillerens personlige oplysninger, kunne dette være blevet rettet med det samme, i stedet for at fortælle spilleren, at deres konto var blevet fuldt verificeret på mindst to separate lejligheder.
Jeg vil derfor foreslå følgende som en rimelig løsning for alle involverede parter: Begge spillere tilbydes en chance for at gennemføre en videoverifikation, og hvis det kan bevises, at spillerne er, som de siger, de er, og betalingen metoder, der anvendes verificeret af deres ejere, kan gevinsterne udbetales til spilleren ved denne lejlighed, og konti lukkes efter kasinoets skøn.
Med venlig hilsen,
Adam
Hello all,
According to all of the evidence provided by both parties, it is clear that the player has breached the terms and conditions of the casino by using her son's payment method to fund her account and by having an account at the same home address as her son.
However, it does seem possible that this has been done in ignorance of the terms, and not necessarily to intentionally break any rules or gain any kind of advantage over the casino. The player has not used any bonuses and has been open about the use of her son's payment method since the documents have been requested.
It also seems that this entire situation could have been addressed at an earlier stage of the process, and if there were discrepancies in the player's personal information this could have been rectified straight away, rather than telling the player that their account had been fully verified on at least two separate occasions.
I would therefore like to suggest the following as a fair solution for all parties involved: Both players in question are offered a chance to complete a video verification, and if it can be proved that the players are who they say they are, and the payment methods used verified by their owners, the winnings can be paid to the player on this occasion and the accounts closed at the discretion of the casino.
Vi vil gerne bede Big Baazi Casino om at svare på denne klage. Vi forlænger timeren med 7 dage. Hvis kasinoet undlader at svare inden for den fastsatte tidsramme, vil klagen blive 'uløst', hvilket kan påvirke dets vurdering negativt.
Med venlig hilsen,
Adam
We would like to ask Big Baazi Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Vi har anmodet casinoet om at svare på klagen og forlænget tidsfristen med 7 dage. Hvis casinoet ikke svarer inden da, er vi nødt til at lukke klagesagen som "uløst". Uløste klagesager påvirker casinoets rating i negativ retning.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Kan du tjekke med kasinoet, selvom jeg ikke får nogen mails fra kasinoet, kan du venligst foreslå, hvad der er den næste fremgangsmåde, selvom vi anmoder om, at vi heller ikke får svar fra kasinoet
Hi Adam
Can you please check with the casino even i am not getting any mails from the casino can you please suggest what is the next procces even we request also we are not getting response from the casino
Der har ikke været yderligere svar fra kasinoet. Jeg er bange for, at der ikke er meget, der kan opnås uden samarbejde fra dens side. Jeg vil nu markere klagen som "uløst" i vores system.
Jeg forstår, at dette ikke er en tilfredsstillende løsning på dit problem. Faldet i vurderingen forårsaget af uafklarede klager kan dog være med til at ændre kasinoets tilgang. Hvis casinoet beslutter sig for at reagere, vil vi genåbne klagen, og du vil blive underrettet via e-mail.
I mellemtiden anbefaler jeg, at du kontakter Curacao Antillephone Gaming Authority ( complaints@gaminglicences.com ) og indsender en klage til dem. Spillemyndigheden har flere muligheder og værktøjer til at hjælpe spillere. Fortæl mig venligst, hvordan de reagerede ( adam.m@casino.guru ).
Jeg beklager, at jeg ikke kunne være til mere hjælp ved denne lejlighed.
Med venlig hilsen,
Adam
Dear shanthalakshmi37,
There has been no further response from the casino. I’m afraid there is not much that can be achieved without cooperation from its side. I will now mark the complaint as "unresolved" in our system.
I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In the meantime, I recommend you contact the Curacao Antillephone Gaming Authority (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded (adam.m@casino.guru).
I am sorry I could not be of more help on this occasion.
Denne klage er blevet genåbnet efter anmodning fra kasinoet.
Kære shanthalakshmi37,
Vi vil gennemgå denne sag endnu en gang. I mellemtiden har kasinoet udtalt, at alle indbetalinger foretaget ved hjælp af tredjeparts betalingsmetode er blevet returneret, kan du bekræfte, at dette er korrekt?
Med venlig hilsen,
Adam
This complaint has been reopened at the request of the casino.
Dear shanthalakshmi37,
We are going to review this case once more. In the meantime, the casino has stated that all of the deposits made using the third-party payment method have been returned, can you confirm that this is correct?
Ja depositumsbetalingen returneres, men som vi informerede i tidligere chats, efter jeg informerede, gik de også for at spille, men de gav ikke en gevinst på 960000 INR
Yes the deposit payment is returned but as we informed in previous chats after i inform also they left to play but they didn't provide winning of 960000INR
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