Kære Bit4Win Casino team ,
Hvornår præcis stoppede kasinoet med at acceptere russiske spillere, tak? Fik russiske spillere lov til at spille i kasinoet på det tidspunkt, hvor spilleren registrerede sig og akkumulerede sine omstridte gevinster?
Kan du give mig spillerens spillogfiler og transaktionshistorik?
Er begrænsningen for russiske spillere angivet nogen steder på casinoets hjemmeside? Hvis ja, hvor kunne jeg finde det?
Hvorfor informerer kasinoets CS spillere om, at VPN og spil fra Rusland er tilladt? Hvis en spiller bruger VPN (hvilket sandsynligvis er tilladt i Bit4Win Casino), bekræfter casino CS det også, og hvis det ikke er angivet nogen steder på casinoets hjemmeside - hvordan kan en spiller finde ud af, at de ikke må registrere og spille fra Rusland, tak?
Oplysningerne på skærmbilledet af live chat-samtalen blev leveret af casino CS mere end 2 uger efter, at problemet opstod, og denne klage blev fremsat.
Jeg er også bange for, at mine spørgsmål ovenfor ikke er blevet besvaret, så jeg vil gerne gentage dem igen.
" Accepterer kasinoet brug af VPN?
Selvom kasinoet ændrede sine regler, burde spillerne af en eller anden grund have været informeret om en sådan ændring. Eller de skulle have fået mulighed for at hæve deres saldi, før deres konti bliver blokeret/lukket. Er der sket noget lignende?
Hvis spilleren fik lov til at spille, skulle kasinoet også være i stand til at betale sine gevinster. Hvad skal årsagen til konfiskation af gevinster være?
Ville casinoet være i stand til at foretage en manuel udbetaling? Hvis ja, hvad skal der gøres på spillerens side for at hæve de omstridte midler? "
Det er muligt at dele detaljerne direkte her, med dit svar, eller ved at sende dem til min e-mailadresse (branislav.b@casino.guru).
Ser frem til at høre fra dig.
Dear Bit4Win Casino team,
When exactly did the casino stop accepting Russian players, please? Were Russian players allowed to play in the casino at the time the player registered and accumulated his disputed winnings?
Can you provide me with the player's game logs and transaction history?
Is the restriction for Russian players stated anywhere on the casino website? If yes, where could I find it?
Why does the casino's CS inform players that VPN and playing from Russia are allowed? If a player uses VPN (which is likely allowed in Bit4Win Casino), the casino CS also confirms it, and in case it is not stated anywhere on the casino website - how can a player find out that they are not allowed to register and play from Russia, please?
The information on the screenshot of the live chat conversation was provided by the casino CS more than 2 weeks after the issue arose and this complaint was made.
Also, I am afraid my questions above have not been answered, so I would like to repeat them once again.
"Does the casino accept using VPN?
Even if the casino changed its rules, for any reason, players should have been somehow informed about such a change. Or, they should have been provided with the option to withdraw their balances before their accounts will be blocked/closed. Did anything like this happen?
If the player was allowed to play, the casino should be also able to pay his winnings. What should be the reason for winnings confiscation?
Would the casino be able to make a manual withdrawal? If yes, what needs to be done on the player's side to withdraw the disputed funds?"
It is possible to share the details directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).
Looking forward to hearing from you.
Redigeret af en Casino Guru admin
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