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Dear pamelapop9105,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bons Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was it your first deposit in this casino?
• Please could you forward the communication you had with the casino about the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

If it was my first deposit I ask daily what happens and I always receive the same answer copy paste

Si fue mi primer deposito I le pregunto diariamente que pasa I siempre recibo la misma respuesta copy paste

9 day's and nothing

Thank you very much, pamelapop9105, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru)  who will be at your service. However, I would like to warn you that it seems to be a common practice of Bons Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello there,

Thank you pamelapop9105 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bons Casino for their help in resolving this complaint. We would like to know what is the issue with the deposit and what can we do to help the player receive their funds.

Thank you!