Boo Casino - Spilleren kæmper for at trække sin balance tilbage.

I requested a withdrawal last night, in the morning I received an email requesting an extract from the bank account in which I requested the withdrawal, I sent the extract and they immediately replied that the document that I sent did not correspond to the account to which I requested the withdrawal withdrawal (meaning that it was not the same bank number), I answered the email asking them to review the bank statement carefully, since if it is the one for the account, I even indicated where the interbank code to which I requested the withdrawal was, after that they go many hours and I have not received any other response from the casino and I have already sent them more emails asking for my withdrawal and they still do not respond, and in live chat they tell me that they do not know any of that information

Solicite un retiro ayer por la noche, en la mañana recibí un email solicitandome un extracto de la cuenta bancaria en la que solicite el retiro, envíe el extracto y enseguida me respondieron que el documento que envie no correspondía a la cuenta a la que solicite el retiro (osea que no era el mismo número bancario), les respondí el email pidiéndoles que revisaran bien el extracto bancario ya que si es el de la cuenta hasta señale donde estaba la clave interbancaria a la que solicite el retiro, después de eso ya van muchas horas y no he recibido ninguna otra respuesta del casino y ya le he enviado más email preguntando por mi retiro y sigue sin responder, y en chat en vivo me dicen que ellos no saben nada de esa información

Hello Jose869,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you used multiple payment methods in the casino or just that one bank account? Did you ever process a withdrawal from the casino before? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino?

Looking forward to your answer.

Regards,

Nick

I have only used one deposit method, it was through a bonus, and it is the first time I have made a withdrawal in that casino, yesterday afternoon I canceled it and I requested it again to verify that the account number is ok, but I still haven't received a response from the casino that hasn't responded since yesterday morning and they clarified that it won't let me use the live chat either

Solo he usado un método de depósito, fue por medio de bono, y es la primera vez que hago un retiro en ese casino, el día de ayer por la tarde lo cancela y lo volví a solicitar para corroborar que el número de cuenta si este bien, pero sigo sin recibir respuesta del casino que no responde desde ayer por la mañana y aclararon que no me deja usar el chat en vivo tampoco

Hello Jose869,

Have your account been verified in the past? Did the casino request any other documents or just the account details?

Please also note that if the verification process just begun, it might take up to 14 days to fully process it. Be sure that if they request any additional document you will forward it as soon as possible.

Dear Jose869,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.