The player from Finland passed KYC and received the first withdrawal, but the subsequent withdrawal of 4000€ is still pending. Despite attempts to contact support by email, there's been no response and the account has been closed without warning. The case was marked as unresolved because we felt that the casino could have managed the situation better.
Spilleren fra Finland bestod KYC og modtog den første udbetaling, men den efterfølgende udbetaling på 4000€ er stadig afventende. På trods af forsøg på at kontakte support via e-mail, har der ikke været noget svar, og kontoen er blevet lukket uden varsel. Sagen blev markeret som uafklaret, fordi vi mente, at kasinoet kunne have styret situationen bedre.
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