Boomerang Casino - Spillerens indbetaling krediteres ikke af kasinoet.

I am reaching out to you today to share my issue with Boomerang Casino and ask for your advice. On 27th February 2024, I made a deposit to my player account at Boomerang Casino. Unfortunately, the amount has not been credited to my account to this day.

For three weeks, I have been trying to find a solution to this problem, but I am continually put off and receive no clear answer from the casino support. I have sent several emails and messages, but so far, I have not received a satisfactory response.

As a long-time player, I am very disappointed with the lack of communication and absence of customer service from Boomerang Casino. It is frustrating that my concerns are not taken seriously and I receive no assistance in getting my money back.

Has anyone else had similar experiences with Boomerang Casino? Or does anyone have any tips on how I can proceed to get my money back, or at least receive a definitive response?

I would be very grateful for any help or advice you could give me.

Thank you in advance.

Best regards, Marco

ich wende mich heute an euch, um mein Problem mit dem Boomerang Casino zu teilen und um Rat zu bitten. Am 27. Februar 2024 habe ich eine Einzahlung auf mein Spielerkonto bei Boomerang Casino getätigt. Leider wurde der Betrag bis heute nicht meinem Konto gutgeschrieben.

Seit drei Wochen versuche ich, eine Lösung für dieses Problem zu finden, aber ich werde immer wieder vertröstet und erhalte keine klare Antwort vom Casino-Support. Ich habe mehrere E-Mails und Nachrichten geschickt, aber bisher keine zufriedenstellende Antwort erhalten.

Als langjähriger Spieler bin ich sehr enttäuscht über die mangelnde Kommunikation und den fehlenden Kundenservice seitens des Boomerang Casinos. Es ist frustrierend, dass mein Anliegen nicht ernst genommen wird und ich keine Hilfe erhalte, um mein Geld zurückzuerhalten.

Hat jemand von euch ähnliche Erfahrungen mit Boomerang Casino gemacht? Oder hat jemand Tipps, wie ich weiter vorgehen kann, um mein Geld zurückzuerhalten oder zumindest eine klare Antwort zu erhalten?

Ich wäre sehr dankbar für jede Hilfe oder jeden Ratschlag, den ihr mir geben könntet.

Vielen Dank im Voraus.

Mit freundlichen Grüßen, Marco

Dear marcojulia3377,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear marcojulia3377,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.