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Good morning!

Yesterday, 03/27/2023, I made a deposit in the amount of 50.00 reais and a message appeared that I received a bonus in the amount of 25.00 reais, and for me to receive the value of this bonus, I would have to multiply it by x30, which would give a value of 750.00 reais.

I accepted this bonus, started playing and made a sum of 925.56 reais, according to the attached print, and when I went to withdraw it, it showed a message that I would have to bet another 286.40 reais, no longer fulfilling the message given to the accept the 25.00 reais bonus that I mentioned at the beginning. Therefore, I bet this 286.40 reais and even so the site did not comply with the rules once again. So I decided to cancel the bonus, and what they did, they kept all the amount I won, they don't cancel the bonus, they cancel the amount that is earned and it stays for them, just like that. For me it's the most absurd thing I've ever seen, they just keep what the customer earns and I didn't follow the rules that they themselves stipulate and are followed.

I got in touch via chat, the analyst who answered simply said that he had a message saying that if I cancel, I would lose all the amount, and this was not displayed. Then I ask, imagine the amount of values they get from customers. This is blatantly stealing from the customer.

Bom dia!

Ontem 27/03/2023 fiz um deposito no valor de 50,00 reais e apresentou um mensagem que eu recebi um bônus no valor de 25,00 reais, e para eu receber o valor deste bônus, eu teria que multiplicar por x30, que daria um valor de 750,00 reais.

Eu aceitei este bônus, comecei a jogar e fiz um valor de 925,56 reais, conforme o print em anexo, e quando fui sacar apresenta uma mensagem que eu teria que apostar mais 286,40 reais, já não cumprindo a mensagem que dá ao aceitar os 25,00 reais de bônus, que eu comentei no inicio. Assim sendo, eu apostei estes 286,40 reais e mesmo assim o site não cumpriu mais um vez as regras. Então resolvi cancelar o bônus, e o que eles fizeram, ficaram com todo o valor que eu ganhei, eles não cancela o bônus, eles cancela o valor que é ganho e fica pra eles, simplesmente assim. Pra mim é a coisa mais absurda que eu já vi, eles simplesmente ficam com o que o cliente ganha e não cumpri as regras que eles mesmo estipulam e são cumpridas. 

Entrei em contato pelo chat, o analista que atendeu simplesmente falou que apresenta uma mensagem falando que se eu cancelar, eu perco todo o valor, e isso não foi apresentado. Ai eu pergunto, imagina a quantidade de valores que eles ficam dos clientes. Isso é roubar o cliente de forma escancarada.

Hello JunioBarbosa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Brazino777 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this the first bonus you used in the casino? When was the last time you spoke to the casino and what was it about?

Please note that once you cancel your bonus you will lose any winnings generated from it and you will get back only your deposited amount. This is how it works in every single online casino so basically no fraud happen in this case.

Looking forward to your answer.

Regards,

Nick

Dear JunioBarbosa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.