Hej!
Tak, fordi du gjorde os opmærksom på denne sag. Vi værdsætter virkelig din feedback og arbejder gerne på at løse denne sag til gavn for begge parter.
Efter omhyggeligt at have gennemgået din konto, kan vi bekræfte, at transaktionen blev behandlet med succes fra vores side og betalt. Vi kontaktede også vores betalingsudbyder, som informerede os om, at transaktionen blev gennemført, og at modtagerbanken ikke har returneret pengene.
Vi forstår, hvor vigtigt dette er for dig, og vi vil gerne forsikre dig om, at vi fortsætter med at arbejde med denne sag. Vi vil kontakte betalingsudbyderen igen for at anmode om yderligere afklaring og vil opdatere dig, så snart vi modtager nye oplysninger.
Tak for din forståelse og tålmodighed. Skulle du have spørgsmål i mellemtiden, er du velkommen til at kontakte os.
Bedste hilsner,
Bruno Casino
Hello!
Thank you for bringing this matter to our attention. We truly value your feedback and are happy to work toward resolving this matter for the good of both parties.
After carefully reviewing your account, we can confirm that the transaction was successfully processed from our side and paid. We also reached out to our payment provider, who informed us that the transaction was completed successfully and that the recipient bank has not returned the funds.
We understand how important this is for you, and we want to assure you that we are continuing to work on this matter. We will contact the payment provider again to request further clarification and will update you as soon as we receive any new information.
Thank you for your understanding and patience. Should you have any questions in the meantime, feel free to reach out to us.
Best Regards,
Bruno Casino
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