Kære michal188,
Da kasinoet har indstillet driften, og deres repræsentant konsekvent har afvist at behandle tidligere klager, forekommer det usandsynligt, at spillere vil være i stand til at genvinde eventuelle resterende saldi. Uden samarbejde fra casinoet er der desværre ikke meget mere vi kan gøre, og jeg har intet andet valg end at markere denne klage som "uløst" i vores system.
Jeg ville ønske, jeg kunne tilbyde yderligere trin eller alternativer, men da kasinoet fungerede uden en officiel licens, er vi ikke i stand til at give yderligere anbefalinger.
Hvis casinoet beslutter at svare i fremtiden, vil vi genåbne din klage og give dig besked via e-mail.
Jeg beklager, at vi ikke kunne være til mere hjælp ved denne lejlighed. Tøv ikke med at kontakte os, hvis du støder på problemer med dette eller et andet casino i fremtiden, eller hvis du bemærker, at casinoets hjemmeside begynder at fungere igen.
Dear michal188,
Since the casino has ceased operations and their representative has consistently declined to address previous complaints, it appears unlikely that players will be able to recover any remaining balances. Unfortunately, without cooperation from the casino, there is little more we can do, and I am left with no choice but to mark this complaint as "unresolved" in our system.
I wish I could offer further steps or alternatives, but as the casino operated without an official license, we are unable to provide any additional recommendations.
Should the casino decide to respond in the future, we will reopen your complaint and notify you via email.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, or if you notice that the casino's website starts working again.
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