Hej, Peter !
Tak fordi du inviterede os til at løse problemet.
Mens vi har gennemgået anmodningen om udbetaling og tjekket spillerens væddemålshistorik, har vores team identificeret alvorlige uregelmæssigheder ved brug af SUGAR250 bonuskampagnen, som er i overensstemmelse med paragraf 8 i vores sides vilkår og betingelser https://cashalot.bet/pages/terms- og-forhold. Spilleren har overtrådt reglen, der ikke tillader skarpe over- eller undervæddemål mere end 2 gange med at spille med bonuskampagnen, så hans saldo blev annulleret.
Efter at spilleren har aktiveret kampagnen SUGAR250 12/30/2023 05:16:39 eksempler på sådanne spillerindsatser er:
30/12/2023 05:22 - pludselig ændring fra 0,17 EUR til 0,50 EUR indsats
30/12/2023 05:35 - skarpt skifte fra 1,0 EUR til 0,50 EUR
30/12/2023 05:48 - brat skift fra 0,70 EUR kurs til 0,30 EUR og til 1,0 EUR kurs.
Og andre.
Efter at have konverteret sin bonusspilsaldo til en rigtig en ved at bruge den forbudte spilstrategi fortsatte spilleren spillet med en reel saldo og var i stand til at øge den flere gange.
På grundlag af det faktum, at spilleren brugte den ulovligt konverterede saldo til at spille og vinde, i henhold til afsnit 9.4 i vilkår og betingelser for vores side, blev spillerens saldo nulstillet.
Bedste ønsker,
Support Manager
Stefan M****
Hello, Peter !
Thank you for inviting us to solve the problem.
While reviewing the withdrawal request and checking the player's betting history, our team has identified serious irregularities whith using the SUGAR250 bonus promo, which are in accordance with clause 8 of our site's Terms and Conditions https://cashalot.bet/pages/terms-and-conditions. The player has violated the rule that does not allow sharp over or under bets more than 2 times with playing with the bonus promo, so his balance was cancelled.
After the player activates the promo SUGAR250 12/30/2023 05:16:39 examples of such player bets are:
12/30/2023 05:22 - sudden change from 0,17EUR to 0,50EUR bet
12/30/2023 05:35 - sharp switch from 1,0EUR to 0,50EUR
12/30/2023 05:48 - abrupt switch from 0.70EUR rate to 0.30EUR and to 1.0EUR rate.
And others.
Thus, having converted his bonus game balance into a real one, using the forbidden game strategy, the player continued the game with a real balance and was able to increase it several times.
On the basis of the fact that the player used the illegally converted balance for playing and winning, according to paragraph 9.4 of the Terms and Conditions of our site, the player's balance was zeroed.
Best wishes,
Support Manager
Stefan M****
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