Casino MGA - Spillerens tilbagetrækning er forsinket

Hi! Played at https://www.casinomga.com/en/. Won 3800kr. After that I made a withdrawal of 3800kr. It was on 15.01.2023. When I log into my account. It just says that it is under treatment. Have been in contact with their chat function 2-3 times. Each time it is so that they have to contact their department for finance, that they have to update my case, etc. After that, the chat is closed immediately.

Hej!Spelade på https://www.casinomga.com/en/.Har vunit 3800Kr.Deräfter gorde jag en uttag på 3800Kr.Det var den 15.01.2023.När jag loggar in på mitt konto.Det står bara att det är under behandling.Har varit i kontakt med deras chat funktion 2-3 gpnger.Varje gång är det så att dem ska tar kontakt med deras avdelning för finans,att dem måste updatera mitt ärende osv.Deräfter stänges av chatten direkt.

Dear demoa ,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

It says this on my account when I log in. I have been in contact with them yesterday, on the chat function. They just said that they have to update my cases.,..etc. The chat closes automatically.

Det står så här på mitt konto när jag loggar in.Jag har varit i kontakt igår med de,på chatt funktion.De sa bara att de måste uppdatera mina ärande.,..osv.Chatten stängs automatiskt.

This is what I also received from them. When I asked what was wrong? They said that it was their system that sent the wrong mail to me, and everyone else. That she should check them, etc. After a few seconds they said that the money is on its way. That it takes approx. 21 days, etc. When I contacted them again. Almost the same thing again. Now it was that my case had to be updated. That they should contact their department for finnan's. Isn't it easier for them to say directly. You get nothing. Period final.

Det här har jag också fått av dem.När jag frågade vad är det som var fel?Dem sa att det är deras system som skickade fel mail till mig,och alla andra.Att hon ska kolla upp de osv.Efter några sekunder sa dem att pengarna är på väg.Att det tar ca. 21 dagar osv.När jag kontaktade dem igen.Nästan samma sak igen.Nu var det så att mitt ärende måste updeteras.Att dem ska tar kontakt med deras avdeling för finnans.Är det inte lätare att dem säga direkt.Du får ingenting.Punkt slut.

Dear demoa,

Thank you very much for your email, and your replies.

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints may change the casino's approach.

Regrettably, it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.

The casino can reopen this complaint anytime.