Casino Royal Club har ikke udbetalt i seks uger.
Jeg accepterede en ny medlemsbonus i to dele, der gav $225 til at spinde i en periode på 10 minutter, hvorefter eventuelle gevinster ville blive overført til en ny anden del bonus, op til $225, som krævede en indbetaling, et gennemspilskrav og en maksimale udbetalinger på $1000.
Den 22. november, efter indbetaling og clearing af rollover, lavede jeg en udbetalingsanmodning på $679.
Jeg spurgte om udbetalingstid med live chat, som sagde, at det ville være en 7 dages venteperiode for første udbetalinger. Jeg spurgte så, om de havde brug for dokumentation fra mig, som de svarede nej til.
Efter 10 hverdage fulgte jeg op og spurgte live chat (Matthew), om udbetalingen blev behandlet. De undskyldte for forsinkelsen og erklærede, at de havde sat anmodningen i "prioritetskøen", og det "økonomiske team" ville behandle den. De bad mig om at bekræfte min Bitcoin-adresse.
Efter to dage mere fulgte jeg op og spurgte, om udbetalingen blev behandlet, og de svarede, at jeg skulle indsende identitetsdokumentation til support-e-mailen. Jeg gjorde dette, og det blev bekræftet modtaget. De bad mig derefter om en aktuel Bitcoin-adresse og sagde, at det finansielle team håndterede det.
To dage senere spurgte jeg igen, hvad status var, og chat sagde, at betalingen blev behandlet af "finansholdet", og jeg kunne være sikker på, at den ville blive betalt. De bad derefter om min Bitcoin-adresse. Jeg trykkede på og bad om en tidsramme, og chatrepræsentanten sagde så, at de forstår, hvordan jeg ville blive ked af den forsinkede udbetaling og sagde, at de havde til hensigt at betale alle deres forpligtelser, men de var lige ved at starte op igen. Jeg spurgte, om det betød, at de ikke havde midlerne til rådighed til udbetaling, og repræsentanten forlod chatten.
En dag senere fulgte support op via e-mail og takkede mig for bekræftelsen af min identitet og sagde, at de behandlede min udbetaling. Igen bad de om min Bitcoin-adresse.
Jeg har forsøgt at kontakte flere gange siden da og har ikke modtaget et svar.
BUNDLINIE:
Jeg har spillet i henhold til deres vilkår, opfyldt alle verifikationsdetaljer, og de nægter stadig at betale sølle $679. Kasinoet er en komplet fidus.
DE VIL IKKE BETALE DIG. SPIL IKKE DER.
Casino Royal Club has not paid out for six weeks.
I accepted a two-part new member bonus that granted $225 to spin for a 10 minute time period, after which any winnings would be transferred to a new second part bonus, up to $225, that required a deposit, a rollover requirement, and a maximum cash out of $1000.
On Nov 22, after depositing and clearing the rollover I made a payout request in the amount of $679.
I inquired about payout time with live chat who said it would be a 7 day wait period for first withdrawals. I then asked if they needed any documentation from me to which they responded no.
After 10 business days I followed up and asked live chat (Matthew) if the payout was being processed. They apologized for the delay and stated they had put the request in the "priority queue" and the "financial team" would process it. They asked me to verify my Bitcoin address.
After two more days I followed up and asked if the payout was being processed and they responded that I need to submit identity documentation to the support email. I did this and it was confirmed received. They then asked me for a current Bitcoin address and said the financial team was handling it.
Two days later I asked again what the status was and chat said that the payment was being processed by the "financial team" and I could rest assured it would be paid. They then asked for my Bitcoin address. I pressed and asked for a time frame and the chat representative then stated they understand how I would be upset for the delayed payout and said that they intend to pay all of their obligations but they were just starting up again. I asked if this meant they don’t have the funds on hand to payout and the representative left the chat.
A day later support followed up via email thanking me for the verifying my identity and stated they were processing my payout. Again they asked for my Bitcoin address.
I've attempted to reach out several more times since then and have not received a response.
BOTTOM LINE:
I have played according to their terms, met all verification details, and they still refuse to pay a measly $679. The casino is a complete scam.
THEY WILL NOT PAY YOU. DO NOT PLAY THERE.
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