Casino1 Club - Spillerens problemer med at verificere sit VISA-kort.

The casino will not approve My Visa card which is approved at several casinos and bookmakers license and passports are approved, they do not write what is wrong with my Visa card and what I need to improve.

Casinoet vil ikke godkende Mit Visakort som er godkendt hos flere casinoer og bookmakere  kørekort og pas er godkendt,de skriver ikke hvad der er galt med mit Visa-kort og hvad jeg skal forbedre.

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, allow me to ask you a few questions, so that I can understand your case completely. Firstly, did you complete the KYC process with this casino in the past, when using a different card? Secondly, is there any requested withdrawal pending? Thank you very much in advance for your reply.

Best regards,

Petronela

Is fixed

Er fixet 

Dear Michael,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.