Hej Samir91,
Mange tak for din klage, og jeg er virkelig ked af at høre om dit problem med CatCasino. Tillad mig at stille dig et par spørgsmål mere, før vi går videre.
Kan du give besked om, hvornår præcist er verifikationsprocessen i gang? Hvilke dokumenter er allerede godkendt, og hvilke ikke? Hvornår har du sidst talt med kasinoet, og hvad handlede det om?
Bemærk venligst, at verifikationsprocessen kan tage op til 14 dage efter indsendelse af alle de ønskede dokumenter, og det er ikke casinoets ansvar, hvis spilleren mister sin saldo i denne periode.
Ser frem til dit svar.
Med venlig hilsen
Nick
Hello Samir91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CatCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and it is not the casino's responsibility if the player lose his balance during this period.
Looking forward to your answer.
Regards,
Nick
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