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Good day, the casino is taking a long time to deposit me 100 dollars in bitcoin withdrawal that I get that was approved but I have nothing in my botcoin wallet and I struggled a lot sending chats and emails that in fact they just approved my withdrawal they blocked chats and not They answer emails I send them photos of evidence

Buen día el casino se esta tardando mucho en depositarme 100 dolares en bitcoin retiro que me sale que wsta aprobado pero no tengo nada en mi billetera de botcoin e batallado mucho enviando chats y correos que de echo nomas me aprobaron el retiro me bloquearon chats y no contestan correos les mando fotos de pruebas

Hello danielhollman1964,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hello good day I explain my account was verified since July 8 I won what is a bonus without deposit which you can withdraw a maximum of 100 dollars I made that same day the withdrawal of 100 dollars in bitcoin which they rejected I contacted support which all well answered me email chats etc. On July 25, it appears that my withdrawal of 100 dollars was approved. Since that day, chat no longer appears, they do not answer email and it only appears approved, but I do not have or receive anything in my bitcoin wallet. The last day I spoke with them was July 16. after that day contact was lost with them they do not answer anything or chats or email anything.

hola buen día le explico mi cuenta fue verificada desde el día 8 de julio gane lo que es un bono sin deposito el cual puedes retirar máximo 100 dólares hice ese mismo día el retiro de 100 dólares en bitcoin el cual rechazaron me puse en contacto con soporte el cual todo bien me contestaban chats email etc. el día 25 de julio que aparece que mi retiro de 100 dólares fue aprobado desde ese día ya no me aparece chat no contestan email y solo me aparece aprobado pero no tengo ni me llego nada a mi billetera bitcoin. el ultimo día que hable con ellos fue el día 16 de julio. después de ese día se perdió contacto con ellos no contestan nada ni chats ni email nada.

Dear danielhollman1964,

Even if it's a crypto withdrawal which shouldn't take so long to be processed, I would recommend to wait at least 1 more week to receive it as the usual recommended time for the first withdrawal is around 2 weeks.

Please let us know within the next week if it arrives.

Good morning, Nick, I withdraw the complaint. I already received my funds today. Thank you very much.

Nick buen día retiro queja ya recibí mis fondos el día de hoy muchas gracias.

Thank you danielhollman1964 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick