Den 24. maj indsatte jeg $100 og brugte en af dette casinos salgsfremmende bonusser. Jeg vandt $500 efter at have opfyldt casinoets betingelser for nævnte bonus. Jeg anmodede om min udbetaling samme nat, og systemet annullerede automatisk min udbetalingsanmodning. Jeg chattede med en repræsentant, som fortalte mig, at mine bekræftelsesdokumenter skulle udfyldes, så jeg udfyldte dem samme aften. Dagen efter tog jeg ud for at se, om de havde modtaget mine dokumenter, og de sagde, at de havde, men at deres system havde tekniske problemer. Efter flere forsøg, var jeg i stand til at indsende en anmodning den 28. maj. Jeg oplyste min Bitcoin-adresse for deres platform kan kun sende betaling via Bitcoin. Betaling via Bitcoin er normalt meget meget hurtigere end bankoverførsler, så efter næsten to uger afventer status for min betaling stadig. Jeg kontaktede agent Austin den 5. juni, som fortalte mig, at deres system stadig var nede og vente 24-48 timer. I aften chattede jeg lige med Grace og bad om at få at vide status for min tilbagetrækning, men hun besluttede at omgå mit spørgsmål og tilbyde mig en utrolig forfremmelse, hvis jeg vendte mine gevinster tilbage. Jeg fortalte hende, at jeg ikke var interesseret, og at jeg bare ville vide status for min udbetaling, hvortil hun fortalte mig, at hun ville sende mig mine penge inden for en time "hvis jeg tilbageførte halvdelen af mine gevinster". Jeg fortalte hende igen, at jeg ikke var interesseret og bad hende igen om at sende mig mine penge, hvortil hendes svar var, at hvis jeg tilbageførte halvdelen af mine gevinster, ville hun virkelig sætte pris på det, og så ville hun tale med økonomiteamet, så de kunne sende mig mine gevinster inden for 2 timer. Jeg var ved siden af mig selv. Jeg fortalte hende, at nu var jeg ked af det, og at hvis hun ikke sendte mig mine penge, ville jeg klage til Casino Guru, hvortil hun svarede "nu er udbetalingssystemet nede, og jeg vil give dig besked, når det er genoprettet ". Det er klart, at kasinoet ikke ønsker at betale sine kunder, og de bruger hele tiden denne undskyldning til at afvise deres spørgende anmodninger. Dette casino er intet andet end et fupnummer, og jeg vil gerne have, at alle er opmærksomme. Jeg ønsker ikke, at kasinoet kontakter mig for at bede mig om at fjerne min anmeldelse, ligesom et andet casino gjorde. Coinbets777, gør det rigtige og ær dit ord. Vi havde en aftale. Jeg betalte dig $100 for at risikere på dit kasino, og jeg vandt $500 fair and square. Pas nu på din del og betal mig mine gevinster. Du har allerede min Bitcoin-adresse, så der er ingen grund til at kontakte mig for at bekræfte noget andet. Du har allerede min bekræftelsesdokumentation, som jeg sendte dig den 24. Tjek din e-mail. Det er der. Send mig mine penge hurtigst muligt, og så vil jeg fjerne denne anmeldelse. Jeg vedhæfter min chat med Grace her.
On May 24, I deposited $100 and used one of this casino's promotional bonuses. I won $500 after meeting the casino's terms for said bonus. I requested my withdrawal that same night and the system automatically canceled my withdrawal request. I chatted with a representative who told me that my verification documents needed to be completed so I completed them that same night. The next day, I reached out to see if they had received my documents and they said they had but that their system was experiencing technical difficulties. After multiple attempts, I was able to submit a request on May 28. I provided my Bitcoin address for their platform can only send payment via Bitcoin. Payment via Bitcoin is normally much much quicker than bank transfers so after nearly two weeks, the status of my payment is still pending. I reached out to agent Austin on June 5 who told me their system was still down and to wait 24-48 hours. Tonight, I just chatted with Grace and requested to know the status of my withdrawl but she decided to sidestep my question and offer me an incredible promotion if I reversed my winnings. I told her that I wasn't interested and that I just wanted to know the status of my withdrawal, to which she told me she would send me my money within the hour "if I reversed half my winnings". I again told her I was not interested and again asked her to send me my money, to which her reply was that if I reversed half my winnings, she would really appreciate it and then she would talk to the finance team so they could send me my winnings within 2 hours. I was beside myself. I told her that now i was upset and that, if she did not send me my money, I would complain to Casino Guru, to which she then replied "now the withdrawal system is down and I will let you know once it is back up". Clearly, the casino does not want to pay its customers and they continuously use this excuse to dismiss their inquiring requesters. This casino is nothing but a scam and I want everyone to be aware. I dont want the casino to contact me to ask me to take down my review like another casino did. Coinbets777, do the right thing and honor your word. We had a deal. I paid you $100 to risk at your casino and I won $500 fair and square. Now, take care of your part and pay me my winnings. You already have my Bitcoin address so there is no need to contact me to verify anything else. You already have my verification documentation which I sent you on the 24th. Check your email. It's there. Send me my money asap please, and then I will take down this review. I am attaching my chat with Grace here.
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