Hej CasinoGuru og Crazeplay.
den 07.09.2023 åbnede jeg en konto hos crazeplay, og tog en del af deres velkomsttilbud, jeg var heldig og vandt 9300€ efter væddemålet var gennemført.
Fire dage senere bad de om nogle KYC-dokumenter, og alt blev sendt, og kontoen blev bekræftet, men betalingen kom ikke.
20/09 har de lige sendt mig denne mail:
Vi skriver for at informere dig om, at ledelsen efter en intern undersøgelse har besluttet at lukke din konto.
Hvis det efter en revision viser sig, at du har deltaget i eller forsøgt at deltage i en manipulerende spilstrategi for at drage fordel af bonussen, der bliver belønnet til dig fra kasinoet, har vi ret til at nægte, tilbageholde, tilbagekalde eller trække din ret tilbage. til enhver kampagne, gevinster eller bonus, eller opsige din tilknytning til vores hjemmeside og/eller blokere din konto.
Vi har afvist din udbetaling, trukket din saldo fra og refunderet din indbetaling tilbage til samme metode.
Med venlig hilsen,
Betalings kasserer
Dette er slet ikke fair, jeg har ikke manipuleret eller gjort noget forkert. Hvordan kan de bare gøre dette?
Hello CasinoGuru and Crazeplay.
on 07.09.2023 i opened an account at crazeplay, and took a part of their welcome offer, i was lucky and won 9300€ after the wager was done.
Four days later they asked for some KYC documents, and all was sent, and the account got verified, but the payment didnt come.
20/09 they just sent me this mail:
We are writing to inform you that after an internal investigation, Management has decided to close your account.
If, after an audit, it transpires that you participated, or attempted to participate, in a manipulative game strategy to take advantage from the bonus being rewarded to you from the casino, we hold the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your association with our website and/or block your account.
We have declined your withdrawal, subtracted your balance and refunded your deposit back to the same method.
Kind regards,
Payments Cashier
This is not fair at all, i havent manipulated or done something wrong. How can they just do this?
Automatisk oversættelse:
Hej Petronela
