Kære sanjib08bose,
Mange tak for din indgivelse af denne klage. Jeg er virkelig ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål for at afklare situationen.
Har du modtaget en e-mail fra casinoet, der forklarer, hvorfor din konto blev lukket? Hvis du gjorde det, så send det til mig på veronika.l@casino.guru .
Kan du bekræfte, om du har bestået den fulde KYC-verifikation?
Har du foretaget nogle vellykkede udbetalinger fra dette casino før?
Hvilke typer spil spillede du? Var det slots, live casino spil, eller deltog du i sportsvæddemål?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Venlig hilsen
Veronika
Dear sanjib08bose,
Thank you very much for submitting this complaint. I'm really sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Have you received an email from the casino explaining why your account was closed? If you did, please forward it to me at veronika.l@casino.guru.
Could you please confirm if you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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