Dafabet Casino - Spillerens konto er blevet lukket uden samtykke.

My Account got Closed by Dafabet casino on 1st December manually without my request or consent all of a sudden and I had a balance of more then 250,000 inr in my Account.

I never requested or email dafabet to close my account But blindly they have closed my account and mailed me saying such things.

I have account balance of more then 250,500 Inr.

Dafabet have closed my account without my request and then they email me saying " After carefully reviewing the situation, we have decided to keep your account closed. This decision is made with your well-being in mind, and we believe it is in your best interest. 

I am a Silver VIP customer and this is how they are treating me. The dafabet live chat representatives also dont connect and i am now helpless regarding my account closure concern.

Please help me in re-opening my account & my account balance.

Dear Casino Guru, please help as i am totally worried about my money and my account being closed automatically all of a sudden by the dafabet casino company.

Hello Tanmoy1200,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dafabet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Why did the casino block your account - did they give you any reason for that?
• Did you request to withdraw your remaining balance from them?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Nick,

First of all, I am a Male Person,Kindly update the Case Summary as "He"

• Yes My account was fully KYC verified on June 2024.

• the casino automatically blocked my account all of a sudden and When i asked them the reason - They say "we've made the decision to keep your account closed due to concerns related to self-harm. Your well-being is our top priority, and this decision has been made with your safety in mind"

I have never requested them to close my account and without my consent,they all of a sudden closed my account.

Yes,I did request them to process my withdrawal of 250,500 inr which i last saw when i using the website before they closed down my account.

But they have not yet processed the withdrawal for me yet as they say they are still checking and validating the withdrawal request.

I am receiving the same response from them everyday i mail them and ask about the withdrawal update.

Hello Tanmoy1200,

Can you please advise when exactly did your request for the withdrawal?

As long as the casino processes the withdrawal, the account block is reasonable as they can close any account without any reason given as long as there is no remaining balance on it.

Looking forward to hearing from you.

Regards,

Nick

Hi Nick,

I had balance more then 251,000 INR and my account was closed all of a sudden without me requesting, and after the casino operator closed my account, I last requested for withdrawal of my balance on the 24th december 2024,I have attached screenshot of my request aswell.

To confirm you, The casino did not process my withdrawal or have not yet returned back my balance which i had in my Dafabet casino account.

My account was closed with Balance in it.

Thank you Tanmoy1200 for all the information provided.

To clarify, the casino can close your account if you have no real money balance left on it - so in this case, they should allow you to withdraw your remaining balance.

However, the account will remain closed and there is nothing we can do in that case.

I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Nick,

My account was closed with real balance in my Account of aprox 251,293 INR .

How did the Dafabet Casino close my account with real funds in my account ?

Is this legal activity by the Casino ?

If not, How can i take legal actions and get back my hard earned money from the operator ? Please provide me support as i have taken loan from family and I need to repay them the loans.

I do hope you understand my situation.

Hello there,

Thank you Tanmoy1200 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Dafabet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

hi Peter,

My Age is 23 now

and i have lost my job and taken loan from family to live my life,

I trusted upon dafabet casino with the funds and now i am helpless and i am feeling terrible every passing day and i am unable to ask or get help from anybody regarding the funds.

I do hope i get my real funds atleast as i have not claimed or redemeed any sort of bonus/offers from the Dafabet Casino.

Please help me as soon as possible as i am helpless and i m mentally sick currently with no money to pay my loans.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board. The regulator states that it will not handle individual disputes between players and operators, but if you would like to contact them anyway you can do so here: (https://www.gamingcontrolcuracao.org/contact) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter