Jeg lavede to indskud på $400 Cad med minutters mellemrum. Den første gik dog og blev krediteret min DRIP-konto. Den anden indbetaling blev taget fra mit Visa, men blev aldrig krediteret min Drip-konto. Jeg tog screenshots og sendte det til kundeservice. De sagde, at de sendte det til processoren, så de kunne se det. De er ikke vendt tilbage til mig, opdateret mig eller givet mig nogen information overhovedet.
De er uvillige til at give mig en tidslinje. Så vidt jeg ved har de stjålet mine penge og vil aldrig give dem tilbage.
Kundeservice er fuldstændig ubrugelig. De forstår ikke, at når der mangler $400, at folk vil have information og opdateringer. Ingen af dem bliver givet til mig.
Det ville ikke overraske mig, at mine penge er væk for altid.
I made two deposits of $400 Cad minutes apart. The first one went though and was credited to my DRIP account. The second deposit was taken from my Visa but was never credited to my Drip account. I took screenshots and sent it to the customer service. They said that they sent it to the processor for them to take a look at. They haven't gotten back to me, updated me or given me any information at all.
They are unwilling to give me a timeline. As far as I know they have stolen my money and will never give it back.
Customer service is completely useless. They don't understand that when $400 is missing that people want information and updates. None of which is being given to me.
Wouldn't surprise me that my money is gone forever.
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