Har lige fået e-mailen fra ducky lucky team
"Jeg håber, at denne besked finder dig godt. Vi vil gerne informere dig om, at vi har modtaget de dokumenter, du har leveret for at bekræfte din konto hos Duckyluck casino. Efter at have gennemgået billederne af dit kreditkort, der slutter i 0949, har vi dog bemærket nogle uoverensstemmelser, som kræver yderligere afklaring.
Specifikt har vi observeret følgende uoverensstemmelser i de billeder, du har angivet:
Billede #1: Numrene og navnet på kortet ser ud til at have været udsat for almindelig slitage, hvilket resulterer i falmede tal og ridser på navnet.
Billede #2: Navnet på kortet ser ud til at være i perfekt stand, mens tallene forbliver falmede.
Billede #3: Kortet ser ud til at være i fremragende stand generelt, med undtagelse af CVV'en, som er blevet ændret til en anden skrifttype, og tallene er flyttet tættere på hinanden.
Som svindelansvarlig er det min pligt at sikre, at al dokumentation, der leveres til verifikationsformål, er ægte og nøjagtig. Derfor anmoder jeg dig om at give os en logisk forklaring på disse uoverensstemmelser. Det er vigtigt for os at opretholde sikkerheden og integriteten af vores casino og forhindre enhver svigagtig aktivitet.
Hvis du har yderligere oplysninger eller dokumentation, som du kan give for at afklare disse uoverensstemmelser, vil vi sætte pris på dit hurtige svar.
Vi takker for dit samarbejde og ser frem til at løse dette problem med dig så hurtigt som muligt.
Med venlig hilsen,
William
Regnskabschef
DuckyLuck"
Grunden til, at CCV-nummeret er anderledes, er, at jeg erstattede det nye kort, efter at jeg uploadede mit kreditkortbillede for første gang!!!
Jeg ved ikke engang, at I vil anmode mig to gange om at tage mit kreditkortbillede
så jeg erstattede mit kreditkort
fordi jeg ikke føler mig sikker ved at uploade mit kreditkortbillede
det er grunden til, at antallet er anderledes!!'
Men billedet af mit kreditkort var ikke noget galt!
Jeg har også været tjekket med chatteamet siden 3/10!
de fortalte mig, at udbetalingen er behandlet og vil give mig besked via e-mail, når udbetalingen er klar til at sendes !!
Jeg kan ikke tro, at de stadig prøver alt for at forsinke udbetalingen!
Just now got the email from ducky lucky team
"I hope this message finds you well. We would like to inform you that we have received the documents you provided to verify your account at Duckyluck casino. However, upon reviewing the photos of your credit card ending in 0949, we have noticed some inconsistencies that require further clarification.
Specifically, we have observed the following discrepancies in the photos you provided:
Picture #1: The numbers and name on the card appear to have been exposed to regular wear and tear, resulting in faded numbers and scratches on the name.
Picture #2: The name on the card appears to be in perfect condition, while the numbers remain faded.
Picture #3: The card appears to be in excellent condition overall, with the exception of the CVV, which has been changed to a different font, and the numbers have been moved closer together.
As the fraud manager, it is my duty to ensure that all documentation provided for verification purposes is genuine and accurate. Therefore, I am requesting that you provide us with a logical explanation for these inconsistencies. It is important for us to maintain the security and integrity of our casino and prevent any fraudulent activity.
If you have any additional information or documentation that you can provide to clarify these inconsistencies, we would appreciate your prompt response.
We thank you for your cooperation and look forward to resolving this issue with you as quickly as possible.
Kind Regards,
William
Accounting Manager
DuckyLuck"
The reason that CCV number is different is because I was replace the new card after I uploaded my credit card pic for the first time!!!
I don’t even know you guys will request me twice for taking my credit card picture
so I made the replacement for my credit card
because I don’t feel safe for uploaded my credit card photo
that’s the reason number is different!!’
But the pic of my credit card was nothing wrong!
Also I been check with chat team since 3/10 !
they told me the payout is processed and will let me know by e mail when the payout is ready to sent !!
I can’t believe they still trying everything to delay the payout!
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