Jeg startede en konto på Duelbits for to måneder siden og indsatte 200 US Dollars. Jeg var heldig at spille og fik nogle sejre. 5. december foretog jeg en hævning på 1100 USD.
Jeg blev bedt om at bekræfte min konto, hvilket jeg gjorde for flere uger siden. Nu, halvanden måned senere, VENTER jeg STADIG på min tilbagetrækning.
Jeg har bedt live support flere gange om en opdatering. Flere personer har i ugevis sagt, at de vil eskalere situationen og give mig besked. Jeg hører aldrig noget og vender tilbage til live support, blot for at læse det samme svar igen: At de vil eskalere.
Ingen seriøs virksomhed bruger uger på at verificere en værdifuld kunde og har ingen anelse om, hvad verifikationen forsinker, og lover endda at underrette kunden uden at gøre noget i ugevis!
Dette er meget uprofessionelt og uansvarligt.
I started an account on Duelbits two months ago and deposited 200 US Dollars. I was fortunate playing and made some wins. December 5 I made a withdrawal for 1100 USD.
I was asked to verify my account which I did several weeks ago. Now, one and a half month later, I am STILL WAITING for my withdrawal.
I've asked live support several times for an update. Several persons have said for weeks that they will escalate the situation and let me know. I never hear anything and return to live support, only to read the same answer yet again: That they will escalate.
No serious company spend weeks to verify a valuable customer, and have no clue to what the verification delays, and even promises to notify the customer without doing ANYthing for weeks on end!
This is very unprofessional and irresponsible.
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