Efbet Casino - Spillerens kæmper for at bestå KYC.

For two weeks now they have been asking me for more and more documents and my account has been verified. with the ID card and a screenshot of the hidden account of another person who once deposited money to me. Why don't they want these things when depositing. And my profile was verified as I already mentioned. Since I no longer have the cards in question, should I go and take pictures of the bank employee who destroyed them?

Вече две седмици ми искат още и още документи а акаунтът ми беше верифициран.Когато стана време да тегля се започна едно искане на снимки на карти с които съм депозирал,при условие,че е било преди години и аз нямам вече въпросните карти.Искаха селфи с личната карта и скрийншот на скрил акаунта на друг човек който веднъж ми е депозирал пари.Защо тези неща не ги искат при депозит.Работата е там,че вече за 5 път човекът с когото говоря бяга от разговора и идва нов и се започва всичко отначало.А профилът ми беше верифициран както вече споменах.След като не притежавам вече въпросните карти да ида да снимам банковата служителка която ги е унищожила ли?

Dear bogito1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked T&Cs, and this is what I found:

"3.4. All Customers should at all times be able to guarantee not to be:

- Acting on behalf of a third party

- Depositing money of unclear origin

- Depositing money through a credit card which they are not authorized to use or knowingly receiving money from such credit card.

- Using the services, offered by AE Group B.V., for money laundering."

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Dear bogito1984,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.