Emojino Casino - Spilleren havde problemer med et spil.

Had played for a long time on Frequent player a game that takes a long time to gather all ten cities. Had played about 570 rounds and had reached 9 cities, then it did not matter what amount you played for, it just did not get the last city. So I quit this day. But judging by my floor when I logged in the next day, the game was removed, contacted the chat and found out that there was something with the supplier but that it would come back soon, unfortunately I forgot to download that convention. And even more incredible is that these game rounds are no longer on the website under history, because according to them it was the first time I played at the casino on 29/3, but this happened on 4 / 3-8 / 3 AND 9/3 was the game is gone, but I downloaded the game rounds before they were removed. I traded 156955euro on the game I want my bonus round, do not know what to write for the sum as that game gives very good at bonus spins calculated for fun that the average was about 78euro before the last city.

Hade spelat länge på Frequent player ett spel som det tar lång tid att samla ihop alla tio städer. Hade spelat ungefär 570 rundor och hade uppnåt 9 städer, sedan spelade det ingen roll vilken summa man spelade för, det bara inte att få den sista staden. Så jag la av denna dag. Men döm om min för våning när jag dagen efter loggade in så var spelet borttaget, kontaktade chatten och fick reda på att det var något med leverantören men att det skulle komma tillbaka inom kort, tyvärr glömda jag att ladda ner den konvensationen . Och ännu mer otroligt är att dessa spelrundor finns inte kvar på hemsidan under historik, för enligt dom så var första gången som jag spelade på casinot den 29/3, men detta hände den 4/3-8/3 OCH DEN 9/3 var spelet borta, men jag laddade ner spelrundorna innan dom togs bort. Jag omsatte 156955euro på spelet jag vill min bonus runda, vet inte vad jag ska skriva för summa då det spelet ger väldigt bra vid bonus-snurr räknade ut för skoj att genomsnittet var ca 78euro innan den sista staden.

Dear susanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but it seems that the Google translator had serious problems with translating your message, and I do not understand what happened. Could you please describe your problem using simpler sentences?

Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I will be waiting for your reply patiently.

Best regards,

Kristina

From 3/3 to the 8/3 I played about 2200 rounds on frequent flyer for an amount of 156955 euros had then collected

9 out of the 10 cities you need to get the bonus, when I logged in on 9/3 the game was removed

contacted the chat was told it would come back. It is one of those games that takes a long time to play together for a bonus, but wherever I have played it, the bonus gives a very good dividend.

Regards Susanne A ***

Från 3/3 till den 8/3 spelade jag ca 2200 rundor på frequent flyer för ett belopp av 156955 euro hade då samlat in

9 utav dom 10 städerna som man behöver för att få bonusen, när jag loggade in den 9/3 så var spelet bortplockad

kontaktade chatten fick besked att det skulle komma tillbaka. Det är ett av dom spelen som tar lång tid att spela ihop till bonus men var jag än har spelat det så ger bonusen väldig bra utdelning.

Mvh Susanne A***

Thank you, Susanne. Was your overall balance somehow affected by this situation, or is the main problem the bonus round that you wish to receive?

Hello

Both things come into play.

Regards Susanne

Hej

Både saker spelar in.

Mvh Susanne

Could you please clarify how your overall balance was affected?

Suddenly there was no money and still no bonus round no matter what amount you played for no matter what I want bonus basis

Plötsligt var pengarslut och fortfarande ingen bonus runda oavsett vilket belopp man spelade för oavsett vad vill jag ha bonusgrunda

I think we misunderstand the porch, what I question is whether a casino can remove games anyway from a game provider, because as far as I know, they find out in good time that they can not keep the games from the provider. if they kind of do not pay for it

Jag tror att vi missförstår veranda , vad jag i fråge sätter är om ett casino kan ta bort spel hur som helst från en spel leverantör, för vad jag vet så får dom reda på i god tid att dom inte kan ha kvar spelen från leverantören. om dom typ inte betalar för den

If that is the case, susanne, yes, the casino can remove games at any point. This might not be the casino's mistake necessarily, sometimes the contract between the casino and game provider is cancelled, the game provider has to stop offering games in certain countries, etc.

Unfortunately, I am afraid there is not much we can do to help in this case. Please, let me know if there is anything else we could do for you. Thank you for understanding.

Yes then the casino can pay out the 1400 euros that I lost before they removed the game, but it is not right for the players that they should get rid of money in this way the only ones who profit from it is the casino

Ja då kan casinot betala ut de 1400 euro som jag förlorade innan dom tog bort spelet, men det är ju inte rätt mot spelarna att de ska bli av med pengar på detta sätt dom enda som tjänar på det är ju casinot

I am sorry, susanne, but this is not a reason to refund your deposits. The game was working correctly while playing and you have lost your funds fairly. I'm sure you understand that a cancellation of a game doesn't mean that a full refund for lost funds will be granted to all the players who played that game.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.