Kære Deivili1109,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål for at afklare din situation.
Kan du sende mig det nøjagtige link til den kampagne, du aktiverede og spillede med? Ideelt set skal du også inkludere vilkår og betingelser for denne kampagne.
Har du sørget for at aktivere bonussen, før du deltog i den?
Har du kontaktet kundesupport, efter at din cashback bonus ikke blev krediteret din konto? Hvad var deres svar?
Har du modtaget kampagner fra dette casino før?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Venlig hilsen
Veronika
Dear Deivili1109,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please send me the exact link to the promotion you activated and played with? Ideally, include the Terms and Conditions of this promotion as well.
Did you make sure to activate the bonus before you participated in it?
Have you contacted customer support after your cashback bonus was not credited to your account? What was their reply?
Have you received any promotions from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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