Vær hilset!
Vi vil gerne forklare situationen lidt mere detaljeret: i henhold til siden af spilleplatformen havde der fundet et teknisk problem sted, som resulterede i den forkerte beregning af TFS-tokens for spilleplatformen, som brugeren derefter trak tilbage til sin primære spillesaldo og fremsatte efterfølgende en udbetalingsanmodning.
Men da vi har formået at opdage det nævnte problem, blev det besluttet at justere brugerens spilsaldo, så den ville matche det korrekte beløb, som brugeren havde formået at akkumulere.
Brugeren selv blev informeret om detaljerne i den situation, og ifølge vores side gjorde vi alt for at afklare situationen så kortfattet som muligt.
Vi håber, at vi kunne beskrive sagen så tydeligt som muligt!
I tilfælde af, at de yderligere oplysninger er nødvendige for at hjælpe med undersøgelsen, vil vi med glæde give alle relevante oplysninger via e-mail!
Med venlig hilsen
Fairspin.
Greetings!
We would like to explain the situation in a bit more detail: as per the side of the gaming platform, a technical issue had taken place which resulted in the incorrect calculation of the TFS tokens of the gaming platform, which the user then withdrawn to his main gaming balance and subsequently made a withdrawal request.
However, as we have managed to detect the said issue, the decision was made to adjust the user's game balance, so that it would match the correct amount the user had managed to accumulate.
The user himself was informed regarding the details of that situation, and as per our side we did everything in order to clarify the situation as concisely as possible.
We hope we could describe the case as clearly as possible!
In case if the additional details are required in order to help with the investigation, we will be more than happy to provide all the relevant information via email!
Sincerely,
Fairspin.
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