Hilsen alle,
Jeg beklager den yderligere forsinkelse. Jeg vil prøve at forbedre det.
Tak, SergeySm, for dine e-mails og yderligere afklaring. Selvom der er enkelte uoverensstemmelser, er vi efter samråd med min overordnede alligevel stort set på samme punkt. Så der er ingen anden mulighed end at finde ud af mere fra casinoet, som jeg bad om for noget tid siden.
Kære Fairspin Casino Team ,
Også tak for din e-mail og yderligere oplysninger. Der var dog intet relevant for sagen eller noget, der kunne ændre vores genovervejede afgørelse.
Jeg vil forsøge at forklare det og være så tydelig som muligt.
Du nævnte, at du har givet os tilstrækkelige oplysninger og beviser om sagen, der understøtter, at spilleren havde overtrådt kasinoets T&C'er - ja, jeg er fuldstændig enig. Men vi anser sådanne regler og grunde til at konfiskere spilleres gevinster for uretfærdige, og vi accepterer ikke deres brug, medmindre der er andre berettigede grunde, som jeg spurgte dig om tidligere.
Derfor vil vi have brug for yderligere detaljer/beviser vedrørende spillerens (spillernes) aktivitet eller for at se nogle eksempler, hvor det er tydeligt, at spilleren ikke spillede på egen hånd, udelukkende ved at bruge sin viden, men også brugte ethvert værktøj/software/ app for at opnå en uretfærdig fordel. Alternativt, og da det ikke var et problem, før han selv nævnte en anden bruger - en forklaring på en (uretfærdig) fordel, som han/de kunne opnå ved at spille på denne måde, selvom der var nogen sammenhæng mellem konti.
For eksempel, det vigtigste, da det ikke fremgik klart af de beviser, vi har modtaget indtil videre, vil vi gerne se situationer, hvor det er synligt, at spilleren ikke kunne have spillet sådanne runder på egen hånd, uden nogen "yderligere hjælp" i form af ovennævnte værktøj/SW/app/osv., såsom at hoppe mellem borde i korte perioder, mens man kun samler sikre gevinster, eller sådan handling på flere borde på samme tid osv.
Hvis der virkelig er beviser, der bekræfter en forbindelse mellem disse konti (udover tilfældige runder, som de kunne have deltaget i ved et tilfælde), ville det være meget værdsat, hvis du kunne dele det med mig.
Ville det alternativt være muligt at bede spiludbyderen om at gennemgå sagen og samtidig tage begge/alle angiveligt forbundne konti i betragtning og informere os om resultatet?
Du er velkommen til at sende de ønskede detaljer til min e-mailadresse som normalt ( branislav.b@casino.guru ).
Bemærk venligst, at hvis der ikke er sådanne beviser, vil vi anbefale casinoet at genoprette spillerens konto til staten før dens lukning og konfiskation af gevinster, eller i tilfælde af permanent lukning, udbetale den omstridte gevinst/restsaldo.
Ser frem til at høre fra dig.
Greetings all,
I am sorry for the further delay. I will try to improve on it.
Thank you, SergeySm, for your emails and additional clarification. Although there are a few discrepancies, after consultation with my superior, we are basically at the same point anyway. So, there is no other option than to find out more from the casino, as I asked for some time ago.
Dear Fairspin Casino Team,
Thank you, too, for your email and additional information. However, there was nothing relevant to the case or anything that could change our reconsidered decision.
I will try to explain it and be as clear as possible.
You mentioned that you have provided us with enough information and evidence on the case supporting that the player had violated the casino's T&Cs - yes, I completely agree. But, we consider such rules and reasons to confiscate players' winnings unfair, and we do not accept their use unless there are other justified reasons that I asked you earlier.
Therefore, we would need additional details/evidence regarding the player's (players') activity or to see some examples, where it is clear that the player did not play on his own, using his knowledge exclusively, but also used any tool/software/app to gain an unfair advantage. Alternatively, and since it was not a problem before he mentioned another user himself - an explanation of an (unfair) advantage that he/they could gain by playing in this way, even if there was any connection between the accounts.
For example, the most important thing, since it was not clear from the evidence we received so far, we would like to see situations where it is visible that the player could not have played such rounds on his own, without any "additional help" in form of the above-mentioned tool/SW/app/etc., such as jumping between tables in short periods while only collecting sure winnings, or such action on several tables at the same time, etc.
Also, if there is really evidence confirming a connection between those accounts (besides random rounds that they could have participated in by coincidence), it would be highly appreciated if you could share it with me.
Alternatively, would it be possible to ask the game provider to review the matter while taking both/all allegedly linked accounts into consideration and informing us about the outcome?
Feel free to send the requested details to my email address as usual (branislav.b@casino.guru).
Please note if there are no such proofs, we would recommend the casino restore the player's account to the state before its closure and winnings confiscation, or in case of permanent closure, pay out the disputed winnings/remaining balance.
Looking forward to hearing from you.
Redigeret af en Casino Guru admin
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