Kære hbfrajib1,
Desværre var det svar, jeg modtog fra casinorepræsentanten, identisk med dit. De afviste at tilbyde yderligere oplysninger eller beviser relateret til din sag.
På grund af kasinoets afvisning af at fremlægge beviser for denne sag har jeg desværre intet andet valg end at lukke denne klage som uløst. Uden casinoets samarbejde er en grundig undersøgelse simpelthen ikke gennemførlig. Derudover, da kasinoet opererer uden en gyldig licens og ikke henviser til nogen ADR-tjeneste, er der ingen spillemyndighed at henvende sig til.
Jeg vil markere klagen som "uløst" i vores system. Jeg forstår, at dette ikke er den løsning, du håbede på. Faldet i kasinoets vurdering på grund af uløste klager kan dog tilskynde dem til at ændre deres tilgang. Skulle kasinoet beslutte sig for at samarbejde i fremtiden, vil vi genåbne klagen og give dig besked via e-mail.
Tak for din forståelse.
Bedste hilsner,
Kubo
Dear hbfrajib1,
Unfortunately, the response I received from the casino representative was identical to yours. They declined to offer any additional information or evidence related to your case.
Regrettably, due to the casino's refusal to provide evidence for this case, I have no choice but to close this complaint as unresolved. Without the casino's cooperation, a thorough investigation is simply not feasible. Additionally, since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this is not the resolution you were hoping for. However, the decrease in the casino's rating due to unresolved complaints may encourage them to change their approach. Should the casino decide to cooperate in the future, we will reopen the complaint and notify you via email.
Thank you for your understanding.
Best Regards,
Kubo
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