Jeg har indsendt en hævning på €40 den 19. april 2024, men nu er der gået en uge, men jeg modtog ikke min betaling. Jeg kontaktede Fezbet Chat supportteam seks gange, men de sagde altid, at finansafdelingen vil behandle det snart, og vi har ingen autoritet til at behandle din betaling, men kun finansafdelingen. Da jeg sagde forbind mig med din økonomiafdeling, sagde de, at vi beklager, at vi ikke kan.
Jeg har også sendt en e-mail til dem, men der er gået to dage, de svarede ikke engang på min eneste e-mail. De fortæller mig heller ikke engang nogen grund til, hvorfor de forsinkede min betaling? I deres vilkår er kun tre hverdage maksimal tid for tilbagetrækning, men nu er der gået 7 dage, jeg ikke har modtaget.
Jeg tøver også med, hvorfor giver du (Casino Guru) dem en høj vurdering 🤔. Venligst er det også dit ansvar at fjerne sådan en falsk fezbet som kasinoer fra din liste over markedsføring.
Tving dem i øvrigt til at give mig min tilbagetrækning, da jeg er meget skuffet over dem.
I have submitted a withdraw of €40 on April 19, 2024 but now a week has passed but i didn't receive my payment. I contacted Fezbet Chat support team six times but they always said financial department will process it soon and we have no authority to process your payment but only financial department. When i said connect me with your finance department then they said we are sorry we can't.
I have also emailed them but two days have passed they didn't even reply my single email. They also don't even tell me any reason why they delayed my payment? In their terms only three business days is maximum time for withdrawal but now 7 days have passed i didn't receive.
I also hesitate why are you (Casino Guru) give them a high rating 🤔. Kindly it is also your responsibility to remove such a fake fezbet like Casinos from your list of marketing.
By the way please force them to give me my withdrawal as i am very disappointed from them.
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