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refusal to withdraw funds, incomprehensible write-offs and credits without my knowledge, without explaining specific reasons

отказ в выводе средств, не понятные списания и зачисления без моего ведома, без объяснения конкретных причин

Dear spickijoleksandr,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation.

Could you please advise if your account has been fully verified? Have you contacted casino support about why your withdrawal requests are being rejected? What did they reply?

Looking forward to hearing from you.

Best regards,

Tomas

Thank you. Problem solved already. Sorry to bother you

Спасибо. Проблема решена уже. Извините за беспокойство

No problem spickijoleksandr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru