Spilleren mounirabizeid kontaktede i første omgang support for at klage over RTP og begyndte derefter at bebrejde personalet, herunder upassende bandeord og beskyldninger om rigning.
Da misbrug åbenbart ikke tolereres, blev de informeret om, at deres konto var forbudt via e-mail. Kontoen havde en saldo på ca. $0,62 tilbage, som Flush forbeholder sig retten til at tilbageholde under sådanne omstændigheder.
Men hvis de havde været tålmodige, ville de have modtaget en opfølgnings-e-mail med besked om, at $0,62 ville være blevet returneret til dem, på trods af deres krænkende adfærd.
I stedet, efter at brugeren blev informeret om kontoforbuddet, valgte de derefter at indbetale yderligere $105,78 på siden, noget vi ikke kan forhindre, da krypto er et push-betalingssystem.
De brugte denne tvangsbetaling til at forsøge at optrappe og formalisere deres klage med en meget AI-skrevet e-mail, sendt kort efter lukningen, og hævdede, at de ikke havde nogen idé om, hvorfor deres konto muligvis kunne være blevet lukket, og fortsatte med at hævde, at vi tilbageholdt deres midler. .
Dette er ganske enkelt ikke rigtigt selvfølgelig. Håndteringen af misbrugende kunder skal eskaleres til ledelsen, og løsning af forespørgsler fra ikke-misbrugende kunder har prioritet.
Vi svarede derfor og bekræftede, at deres konto var lukket på grund af misbrug og anmodede om KYC-dokumentation for at kunne returnere penge.
Vi modtog den nødvendige dokumentation og returnerede midlerne kort efter.
The player mounirabizeid initially contacted support to complain about RTP and then began to berate staff including inappropriate swearing and accusations of rigging.
As abuse is obviously not tolerated, they were informed their account was banned via email. The account had approximately $0.62 balance remaining, which Flush reserves the right to withhold in such circumstances.
However, had they been patient, they would have received a follow up email advising the $0.62 would have been returned to them, despite their abusive behaviour.
Instead, after the user was notified of the account banning they chose to then deposit another $105.78 onto the site, something we cannot prevent since crypto is a push payment system.
They used this forced payment to attempt to step up and formalise their complaint with a very AI written email, sent shortly after closure, claiming they had no idea why their account could have possibly been closed, and proceeded to incorrectly claim that we withheld their funds.
This is simply not true of course. The handling of abusive customers needs to be escalated to management and resolving queries from non-abusive customers takes priority.
We therefore responded confirming that their account was closed for abusive behaviour and requested KYC documentation in order to return funds.
We received the required documentation and returned the funds shortly after.
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