Hej,
Tak for dit svar.
Jeg kan bekræfte, at jeg anmodede om, at kontoen blev lukket, under et telefonopkald - jeg tror, det var her i februar, men muligvis marts. Den person, jeg talte med, bekræftede, at kontoen var blevet 'lukket'. Jeg har dog siden formået at logge ind på den, så det ser ud til at være umuligt at lukke kontoen permanent, da en af deres repræsentanter informerede mig om, at du kan selvudelukke i maks. 30 dage. Dette er en uacceptabel praksis og kan bestemt ikke være lovlig.
Kontoen blev oprettet af min søn, som var 15 år gammel på det tidspunkt. Han brugte sit betalingskort til at indbetale penge ved adskillige lejligheder og spillede omkring 450 £. Han informerede mig om, at han ved en lejlighed vandt over 400 Euro, men han kunne ikke hæve det, da de krævede bevis for, at betalingsmetoden tilhørte kontohaveren. Hvordan kan det anses for acceptabelt, at disse kontroller ikke udføres, før du får lov til at spille på deres hjemmeside? Det faktum, at de kan acceptere indbetalinger fra et kort, der har oplysninger, stemmer ikke overens med kontohaverens og tilhører en mindreårig person, er rystende.
Som et resultat af denne oplevelse har min søn, som nu er 16 år gammel, oplevet store spilleproblemer, da han mistede alle sine penge, og han forsøger at vinde dem tilbage af unge til ekstreme længder for at finde ud af, hvor han kan spille.
Tak skal du have.
Hello,
Thank you for your response.
I can confirm that I did request that the account was closed, during a phone call - I think it was this February, but possibly March. The person that I spoke to confirmed that the account had been 'closed'. However, I have since managed to log into it, so it appears impossible to close the account permanently as one of their representatives informed me that you can self-exclude for a maximum of 30 days. This is an unacceptable practice and surely cannot be legal.
The account was created by my Son, who was 15 years old at the time. He used his debit card to deposit funds on numerous occasions, and gambled approximately £450. He informed me that he won over 400 Euros on one occasion, but he could not withdraw it as they required proof that the payment method belonged to the account holder. How can it be considered acceptable for these checks not to be conducted before you are allowed to gamble on their website? The fact that they can accept deposits from a card that’s details doesn’t match the account holder's, and belongs to an underage person is appalling.
As a result of this experience, my son, who is now 16 years old has experienced major gambling issues, as he lost all of his money and he is trying to win it back by young to extreme lengths to find outlets where he can gamble.
Thank you.
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