ForumAnsvarligt spilWinnerz a Fraud!

Winnerz a Fraud!

2 år siden af Birgule81
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2 år siden

What is youre experience of this new casino? If you dont have any, stay far away.opened an account 27/1,lost some and asked emailed them asking them to close my account due to gambling issues. They instructed me to do it using a cooloff function on the site, i did so and blocked my self for 30 days…. 30/1 addict as i am I opened a new account on the same site signing and depositing with bankid /veryfing personalid, name and adress each time i deposit. I won some, and first today i got contacted by their Securitydepartment receiving info that my new account are blocked (of course) and the winnings confiscated (can understand that), when asking them to send back the approximatly 347 euros i deposit since yesterday, im told that they hav placed those money on the account i opened 27/1 and asked them go close due to gambling issues.. horrifying, when demanding them to pay those funds immideatly to my bankaccount (that i used for deposits) they answer me "As a loyalty gesture, we have refunded your deposits to your first player accouny", as a lotalty gesture? This is maffiabehaviour, and they should be blacklisted immideatly, everyone should stay far away, due to player safety matters. The fact that they can Hold except winnings Also youre money are horryfying. They should be blacklisted asap, they dont have a mgalicens i know and i feel stupid even considering opening an account with them, they are regulated through an Estonian licens, and as a EU-member i thought they were safe.

Birgule81
2 år siden

Hello, just to be sure - did you mean this casino, please?

Radka
2 år siden

https://www.winnerz.com/, this one-might be the same..not sure

Birgule81
2 år siden

There are cases where casinos deserve to be blacklisted, but this isn't one of them. You breached their terms and conditions by creating another account. They did what only a fair casino would do: They voided the winnings, but returned the deposits.

Of course, the problem is that they had to close the 2nd account immediately so they decided to move the deposits to your 1st account. If I understand it correctly, your 1st account is closed now due to self-exlusion for 30 days, but it will be reopen after that. Then, that will be the moment when you should be able withdraw back all your deposits.

The only thing I'm concerned about is the fact that they shouldn't let you reopen the account if it's closed due to gambling issues. It should remain closed when you mention that this is the reason for closing your account. But the tool you described probably works differently. It doesn't matter what's the reason for closing account, the player has always an option to choose a specific period (30days etc.).

2 år siden

Ligesom du og din funktion ikke skal undervurderes, opererer du på et marked, hvor kunden er meget sårbar. Som ludoman, hvor jeg aktivt nævner afhængigheden og beder om at blive blokeret, stadig være i stand til at oprette en anden konto og derefter indbetale omkring 15-20 gange er forfærdeligt, at vinde og købe det faktum, at de konfiskerer gevinsterne. Af spillersikkerhed og det aspekt er det dog hårrejsende, at de både truer med at konfiskere indsatte midler, og endelig synes, de gør en god gerning, der sætter dem på den samme tidligere åbnede konto, som du blev bedt om at lukke pga. ludomani. I betragtning af at man opretter/betaler med bankid hvor alle oplysninger såsom cpr-nummer/navn/adresse osv. er verificeret, hvorfor venter de så på at jeg indbetaler ca. 20 gange og eventuelt kræve et overskud før de lukker kontoen? Det ville være en glæde, hvis du kunne lukke dig ud globalt og undgå dette helvede

Automatisk oversættelse:
Daniel
2 år siden

Mener bare at vi alle er voksne og skal tage vores eget ansvar, dog er der spillere derude som tager deres ansvar og gør begivenheder som denne umulige, det ville være fuldstændig umuligt for mig at åbne en ny konto på Quick.bet, da så snart jeg logger ind med mit BankID bliver jeg spærret, det samme gælder for mange andre spillere, denne spiller giver dig mulighed for at genåbne, indbetale en masse gange og så lukke. Det er præcis, hvad en seriøs aktør på et marked med mange udsatte mennesker ville gøre.

Automatisk oversættelse:
Birgule81
2 år siden

It's interesting to see that you mentioned the option to shut yourself off globally. We started a global exclusion initiative during last year. It's gonna be a long process, but we'd like to help creating a tool that would enable this. Take a look: https://casino.guru/global-self-exclusion-initiative

I agree that considering the fact you deposited with BankID, then it shouldn't be that difficult for the casino to block your account immediately. There are systems that can block you automatically when you add the same name and details about yourself, when you use the same IP address or even the same device. Then this should be possible as well.

Daniel
2 år siden

Jeg beundrer virkelig dit arbejde med at implementere et sådant værktøj, et globalt eksklusionsværktøj ville gavne utroligt mange enkeltpersoner og familier enormt. Læs et interview med en af dine repræsentanter, som gjorde indtryk på mig, jeg henvender mig til og håber, at alle aktører, der ikke tager denne afhængighed og problemer alvorligt, straks vil gennemgå deres regler og procedurer. Det er dog vigtigt at de bliver outet og ender i lyset, der er enormt mange seriøse, ansvarlige og dygtige skuespillere – der er bestemt lige så mange dårlige, det er vigtigt at folk derude får en idé om hvem til og hvem man ikke skal henvende sig til


Automatisk oversættelse:
2 år siden

All is fine until you try get money out. Then they use every rule against you. My neighbor country acts like nigerians. Very sad.

2 år siden

Unfortunately this message didn't show me before I registered. They have one their own review in main page. This is one man casino = zombie casino. No support, no cash history, no game history. Only automatic emails. Don't waste your time.

Daniel
2 år siden

You don't have much responsible gaming options in your site. Your software have option to give clients possibility set deposit limits...but you have decided to not use it.

2 år siden

Unfortunately this message didn't show me before I registered. They have one their own review in main page. This is one man casino = zombie casino. No support, no cash history, no game history. Only automatic emails. Don't waste your time.

2 år siden

Hello,

I answered you here.

Did you play with any bonus? Do you have some screenshots showing there is no history available?

JuhaK
2 år siden

We don't really have any software that would allow our clients to set deposit limits, since we're not a casino, we have no clients in terms of players who deposit and lose money and we don't even accept any form of deposits.

We also have a whole website section dedicated to responsible gambling: https://casino.guru/problem-gambling

Redigeret af forfatter 2 år siden
Daniel
1 år siden

I hope that this global exclusion thing will be implemented soon. Many friends of mine committed suicide. Online gaming is the only where we cannot be rescued at the moment.

Birgule81
1 år siden

Totally agree..

1 år siden

I hope that this global exclusion thing will be implemented soon. Many friends of mine committed suicide. Online gaming is the only where we cannot be rescued at the moment.

1 år siden

I would not say "only" but yes - there is a lot to be done in order to improve the current state of a proper safer gambling environment.

1 år siden

Winnerz.com<————-> fraud scammers dont play or deposit.yesterday 2020-10-21 i won 4600 euro and i Disney get the money out the keep asking for more end more dokumention of income and finlly about what car u have etc, etc just wont pay the money out the the shut my account down rest is hostory

richardbollstrom8
1 år siden

Hello,

it sounds like you had a real issue passing the account verification. Any particular document you find hard to provide, please?

I can imagine that you would like your winnings to be paid out immediately, but the casino must verify you and your payment option to accept the withdrawal, this is an inevitable procedure in every decent casino.

Let me know how it goes, please.


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