Hej, jeg bad om en dinofreerun mystake bonus, som ikke ville lade mig hæve mine penge. Jeg tabte alle mine penge på indsatser, og bonussen ser ud til at være annulleret. Jeg ved ikke, om jeg genindlæser kredit, den vil blive aktiveret igen, tak.
I'm sorry but I do not fully understand the question.
You took some bonus, played, won, and wanted to withdraw, correct? You were not allowed to withdraw the money. The key point is, have you already completed the wagering requirement? If you have not the bonus is still active and you can't withdraw anything. You can continue to play to fulfill the wagering requirement but if you lose the balance the bonus ends.
In general, a bonus ends by completing the wagering + withdrawal or by losing funds.
It'd be very unwise to make another deposit in order to complete the wagering of the initial bonus, however.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
