Okay, jeg har lige haft den mest forvirrende kundesupportoplevelse:
[02:10:20] Besøgende: Hej Dario! Jeg har hørt, at min verifikation er udført, er det sandt? :) Og hvornår kan jeg forvente min tilbagetrækning?
[02:13:36] Dario: Jeg vil se nærmere på det nu, jeg tager et par minutter!
[02:14:21] Dario: Ja **** det hele er uploadet og bekræftet
[02:14:55] Dario: din vægt er på nul, så du behøver kun at foretage en indbetaling for at kunne foretage en udbetaling.
[02:16:26] Dario: Jeg vil give dig et tilbud, så du får en ekstra gave, når du kommer tilbage for at spille med os. Ved at lave en indbetaling på 15 kan jeg tilføje dig x30 gratis spins
[02:16:34] Dario: Hvad synes du om det
[02:18:19] Dario: Er du her stadig ****?
[02:18:37] Besøgende: Hej
[02:18:44] Besøgende: Jeg har allerede foretaget en indbetaling før.
[02:18:45] Besøgende: I april.
[02:19:06] Besøgende: Så jeg skulle ikke behøve at foretage en indbetaling længere, udbetalingen skal behandles i overensstemmelse hermed 🙂
[02:19:25] Besøgende: Det er, hvad der står i dine vilkår og betingelser. [02:19:34] Dario: Men husk på, at det er for lang tid siden din sidste indbetaling.
[02:19:45] Besøgende: Nej.
[02:19:50] Besøgende: Dette er desværre ikke sandt.
[02:20:03] Besøgende: Dine vilkår og betingelser nævner ikke dette, lad mig få dette til dig:
[02:20:41] Besøgende: Du skal have foretaget en indbetaling for at kunne hæve eventuelle kontantgevinster. (Minimumsindbetalingsbeløb som angivet i vores kasse gælder.)
[02:21:05] Besøgende: Det betyder helt klart, at jeg burde have foretaget en indbetaling EN GANG. Der er ikke angivet nogen tidsbegrænsning, hvilket betyder, at jeg bør få min tilbagetrækning.
[02:21:11] Besøgende: Dette er fra den nøjagtige bonus, jeg brugte.
[02:21:27] Besøgende: Jeg vil kontakte din licensindehaver MGA, hvis dette ikke behandles, da jeg står til højre her.
[02:21:59] Dario: Så vidt jeg kan se på din konto har du allerede anmodet om en udbetaling, som afventer i dette øjeblik
[02:22:13] Dario: så du skal vente med at løse denne status for at anmode igen
[02:22:58] Besøgende: Jeg anmodede ikke om noget igen - jeg spurgte bare, hvad der er processen med min tilbagetrækning. :) I den sidste samtale fik jeg at vide, at det er i den endelige anmeldelse - er dette sandt? :🙂
[02:23:03] Dario: dette er beløbet for den tilbagetrækning, du anmodede om 240,00 EUR med dato 2023- 06-12 11:45:57
[02:23:42] Besøgende: Ja. Jeg ved det :🙂
[02:23:59] Dario: **** jeg informerer dig om, hvordan processen er, og hvad du skal gøre. Bemærk venligst, at for at se din indsats skal du lave en indbetaling for at kunne gøre dette
[02:24:13] Dario: hvis du vil lave det selv
[02:24:33] Dario: Som jeg kan se på din konto, har du allerede anmodet om en udbetaling, nu afventer
[02:24:43] Dario: så jeg kan foretage en udbetaling, hvis den allerede afventer [02:24:50] Besøgende: Hvilket væddemål? Jeg behøver ikke at se nogen indsats. Jeg ønsker blot, at min fortrydelse skal behandles, og det har jeg fuld ret til.
[02:24:55] Dario: forstår du det her ****?
[02:25:07] Besøgende: Du giver desværre ingen mening.
[02:25:34] Dario: **** ved du hvad svævningen er? [02:26:02] Besøgende: Jeg har intet at satse på. Kan du forstå dette? Jeg talte om den afventende tilbagetrækning - jeg gennemførte satsningen på den.
[02:26:14] Besøgende: Og jeg spørger, hvornår jeg får den, der afventer tilbagetrækning
[02:28:46] Dario: ****, som jeg fortalte dig, har du en afventende udbetaling, prøv venligst at forstå, at jeg ikke kan ændre denne status, fordi den allerede er behandlet
[02:29:01] Dario: Jeg fortalte dig allerede, at din slæbning er cero, og du er i stand til at foretage en tilbagetrækning
[02:29:39] Besøgende: Jeg talte om den afventende tilbagetrækning. Jeg fik at vide, at det var i den sidste anmeldelse i den sidste chat - jeg spurgte blot, om dette er sandt.
[02:29:50] Dario: efter at have tjekket dine finansdata, så jeg dig afventende tilbagetrækning, og jeg kan ikke ændre status, den er allerede behandlet, vi er nødt til at vente, indtil det bliver gjort eller annulleret
[02:30:11] Dario: hvis det er gjort, vil du modtage pengene på din konto og også en bekræftelse på transaktionen
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Det her er bare utroligt. Tvivler på, at jeg vil se mine penge, hvis dette er kompetenceniveauet.
Okay, I just had the most confusing customer support experience:
[02:10:20] Visitor: Hello Dario! I heard my verification is done, is this true? :) Also, when can I expect my withdrawal?
[02:13:36] Dario: I will look into that now, I will be a few minutes!
[02:14:21] Dario: Yes **** its all uploaded and confirmed
[02:14:55] Dario: your weagerin is in zero so you only need to make a deposit to be able to make a withdrawal.
[02:16:26] Dario: I'm going to make you an offer so that you get an extra gift when you come back to play with us. By making a deposit of 15 I can add you x30 free spins
[02:16:34] Dario: What do you think about it
[02:18:19] Dario: Are you still here ****?
[02:18:37] Visitor: Hello
[02:18:44] Visitor: I have already made a deposit before.
[02:18:45] Visitor: In april.
[02:19:06] Visitor: So I should not need to make a deposit anymore, the withdrawal should be processed accordingly 🙂
[02:19:25] Visitor: That is what it says in your terms and conditions. [02:19:34] Dario: But bear in mind that it has been too long since your last deposit.
[02:19:45] Visitor: No.
[02:19:50] Visitor: This is unfortunately not true.
[02:20:03] Visitor: Your terms and conditions do not mention this, let me get this for you:
[02:20:41] Visitor: You must have made a deposit in order to withdraw any cash winnings. (Minimum deposit amounts as set in our cashier apply.)
[02:21:05] Visitor: This clearly means I should have made a deposit SOME TIME. No time limit is specified, meaning I should get my withdrawal.
[02:21:11] Visitor: This is from the exact bonus I used.
[02:21:27] Visitor: I will contact your license holder MGA if this is not processed, seeing as I am in the right here.
[02:21:59] Dario: As far i see in your account you already requested a withdrawal, which is pending in this moment
[02:22:13] Dario: so you need to wait to resolve this status in order to requested again
[02:22:58] Visitor: I did not request anything again - I just asked what is the process of my withdrawal. :) In the last conversation I was told it is in final review - is this true? :🙂
[02:23:03] Dario: this is the amount of the withdrawal you requested EUR 240.00 with date 2023- 06-12 11:45:57
[02:23:42] Visitor: Yes. I know this :🙂
[02:23:59] Dario: **** im informing to you how is the process and what do you have to do. Please note that in order to see your wagering you ned to make a deposit to be able for this
[02:24:13] Dario: in case you wanty to make it by yourself
[02:24:33] Dario: as i see in your account you already requested a withdrawal, now is pending
[02:24:43] Dario: so i can make a withdrawal if its already pending [02:24:50] Visitor: What wagering? I do not need to see any wagering. I just want my withdrawal to be processed, and I am fully entitled to this.
[02:24:55] Dario: do you understand this ****?
[02:25:07] Visitor: You are unfortunately making no sense.
[02:25:34] Dario: **** do you know what is the weagering? [02:26:02] Visitor: I have nothing to wager. Do you understand this? I was talking about the pending withdrawal - I completed the wager on that one.
[02:26:14] Visitor: And I am asking when I will get thtat pending withdrawal
[02:28:46] Dario: **** , as i told you you have a withdrawal which is pending , please try to understand that i cant change this status because is already processed
[02:29:01] Dario: i told you already your weagering is cero and you are able to make a withdrawal
[02:29:39] Visitor: I was talking about the pending withdrawal. I was told it is in the last review in the last chat - I was merely asking if this is true.
[02:29:50] Dario: after check your finance data, i saw you pending withdrawal and i cant change the status, it is already procesed , we need to wait until will be or done or canceled
[02:30:11] Dario: if its done you will receive the money in your account and also i confirmation about the transaction
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This is just unbelievable. Doubt I will see my money if this is the level of competence.
Redigeret af forfatter 1 år siden
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