Has anyone every tried/had any problem with Boomerang Casino? I saw some good reviews so i've tried it, had some great wins fortunately so i wanted to withdraw my money. Now here is the problem, my withdrawal was cancelled 3 times due to different reasons.
Hello there,
I believe I heard something similar a few days back, not sure in which casino...
For what payment option have you opted, please? Are you in touch with the support?
Anyway, there are other threads about the Boomerang Casino you can browse:
https://casino.guru/forum/casinos/boomerang-casino---general-discussion
https://casino.guru/forum/feedback-and-suggestions/boomerang-casino-payout-withdrawal#post-21879
https://casino.guru/forum/complaints-discussion/boomerang-casinos
Lots of players were paid but they have to wait for a couple of weeks.
Hi Radka,
Thanks for your answer! Yes I also read some threads that is why I'm trying to stay optimistic. I tried using Mastercard payment (same as my deposit) and yes I am in contact with the support. They said that there are some technical issues from the provider's side (Mastercard) and they had to lower their payment limit to 450€/transaction so the casino cancelled my withdrawal. So currently I have 3 ongoing withdrawals with ~360€ each. The frustrating thing is I started my withdrawal on 16th May, ofc there was the verification process which was accepted only on 7th July, but my withdrawal was cancelled the next day.. So I've been waiting for almost a month to receive my money which has been cancelled and re-submitted 2 days ago and it bugs my mind that I might have to wait weeks again..but as far as I know (based on their terms and cond.) after the verification of the account the finance team picks up every request within 3 business days (tho I'm scared a bit because everytime I contact the support team they are saying that there are some technical errors and a lot of requests so the process might take longer) ..
anyway that's the long story short, I've already written several emails and contacted them via live chat, we'll see I guess..
Hello,
it's quite a story! It's good that support does its job and stays in touch, it makes the whole situation more bearable, I'd say.
I must say that I'm slowly getting convinced that almost every casino tries to maneuver the players into using crypto as a withdrawal payment method. My personal opinion is that any payment linked with a bank means tons of security checks and procedures and casinos are struggling to keep up with all the demands on one side and bureaucratic - security requirements on the opposite side.
I can't help myself but if I were you, I'd try crypto.
What do you think?
Hej, jeg har et problem med tilbagetrækningen på boomerang casino, jeg hævede € 1000 den 06/06/2022, den 06/11 sendte de mig bekræftelses-e-mails for at hæve € 900, den 06/13 bekræftede de, at fra € 100 , € 100-hævningen blev krediteret den 14/06 mens € 900-hævningen forsvandt, siden fortæller mig, at tilbagetrækningen er gennemført, chatten fortæller mig, at alt er ok, og jeg har ikke svaret i 5 dage på mail, jeg har ikke modtaget noget, mine penge er blevet stjålet, jeg har sendt bekræftelsesmails og screenshots af min bankkonto til supporten, hvor du kan se, at jeg ikke har modtaget € 900 kreditter, jeg ved ikke længere, hvad jeg skal gøre.
Andrew
Dear Andrew,
I'd suggest contacting your bank to clarify whether there is no issue with the payment. A week ago, another player from Italy was convinced by the casino to switch to cryptocurrency to get the winnings. Even though he obviously preferred the card or bank transfer.
Contact your bank, I'd say, and if you don't receive your money in a few days, you should submit a complaint, I guess.
You can do so by clicking this link:
https://casino.guru/complaints/create
Let me know what you get from your bank, please.
Godaften, jeg kontaktede banken, som bekræfter mig, at der ikke har været nogen hensættelser eller forsøg på at kreditere beløb svarende til € 450 eller € 900 fra dem, så de har ikke engang prøvet, de kan ikke have haft nogen problemer, da det fra 100 € var behørigt betalt.
Andrew
Med de mange kasinoer er det svært at finde en pålidelig spilleside uden at støde på svindlere. Jeg anbefaler at tilmelde dig hos Slottica har sine fordele. Takket være de mange bonusser, var jeg i stand til at sætte mig ind i alle de nuancer af spilleautomater, som jeg kunne lide. Jeg spiller dem regelmæssigt efter arbejde nu.
Godaften, jeg kontaktede banken, som bekræfter mig, at der ikke har været nogen hensættelser eller forsøg på at kreditere beløb svarende til € 450 eller € 900 fra dem, så de har ikke engang prøvet, de kan ikke have haft nogen problemer, da det fra 100 € var behørigt betalt.
Andrew
I thought it will come to this.
So the payment was most probably not proceed. Let's see what we can learn through the complaint.
What surprised me is the fact, that the casino has never confirmed your verification. 🤔
Med de mange kasinoer er det svært at finde en pålidelig spilleside uden at støde på svindlere. Jeg anbefaler at tilmelde dig hos Slottica har sine fordele. Takket være de mange bonusser, var jeg i stand til at sætte mig ind i alle de nuancer af spilleautomater, som jeg kunne lide. Jeg spiller dem regelmæssigt efter arbejde nu.
No need to post other similar web links, we got it all covered.
Just take your time and browse our web. 🙂
Jeg indgav en klage og lad os se hvad der sker, jeg er virkelig bekymret, fordi de giver hævningen som fuldført, men det er ikke tilfældet, i de andre tilfælde var pengene altid ankommet, jeg forstår ikke hvorfor de vil stjæle pengene på denne måde, også før de svarede mig hver 1/2 dag, nu er det 7 dage der er gået.
Good morning,
I think that the casino suffers some technical issues. I checked your complaint to find out that you can no longer place the withdrawal request. Frankly, if this is the main cause of your trouble, we can only wait for the casino to fix it.
Hej,
Jeg har et problem med at hæve penge fra boomerang casino.
Nogen lignende problem?
Hej,
snarere ville det være godt at prøve at forklare essensen af problemet. 🙂
Prøv at forklare os, hvad der gik forud for valget, om supporten forklarede, hvad der sker, eller hvor problemet er. Der kan være snesevis af årsager, men vi vil prøve at finde ud af det sammen. Og ideelt set for at løse problemet.
Så lad mig det vide.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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