Jackie Jackpot Casino – generel debat

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Submitted a complaint and waiting to receive my winnings.

The casino confiscated $4900.00 CAD because they stated I wasn't allowed to win more than 500$ with deposit bonus applied.

I won a total of $5400.00 CAD.

Hello,

well, are you sure that the bonus you took does not contain something like the maximal cashout rule or other cashout limitations, please?

This is what I found:

"Unless otherwise described in bonus policy or in any promotion, you will receive a maximum of €500/$500/kr5000 in winnings.If your winnings exceed €500/$500/kr5000 you will only receive €500/$500/kr5000  Winnings received through the use of free spins shall not exceed €/$100.Only the maximum winnings of €/$100 can be withdrawn by the Player"

Feel free to check the conditions we provide here.

Is the one you took among those listed bonuses, please?

Good day,

I took the welcome bonus that the casino offered.

Twice in two days, I deposited $200.00 CAD of my own money. I landed several bonuses while I was playing through my wagering requirements.

After playing through my wagering requirements, I had $5400.00 CAD sitting in my account and awaiting withdrawal for about a week.

Yesterday, I received an email from the casino stating they are confiscating $4900.00 CAD, which they did.

I guess my "welcome bonus" to Jackie Jackpot is confiscating my winnings and happiness.

I've played welcome bonuses at previous casinos before, playing through their wagering requirements and cashed out without issues.

I feel like all efforts are being made to not pay out my winnings, which is really unfair for a casino that is so highly rated on Casino Guru.

Good day to you.

You have not mentioned if there was any maximal withdrawal limit. I believe that this is very important because as the name suggests all winnings above this limit are voided.

It goes in hand with what you wrote that the casino has stated earlier.

Can you paste the bonus terms here, please?

Hi there,

The maximum withdrawal limit is $7,000 CAD per month.

Hej, jeg er meget ked af det i øjeblikket, fordi jeg samler mine belønninger på EkstraPoint i 2020 og ,,Nu har jeg ved et uheld fejlrapporteret mine tab for nylig af sorg! Jeg havde skrevet Karamba, og det betød virkelig,, ikke online casinospillet, Jacky Jackpot. Ja, nu kom det virkelig galt, og jeg fik at vide 2 gange i chatten, at min spil konto hos Jacky Jackpot

,, Desværre LUKKET for altid

Jeg kan desværre ikke indløse mit EkstraPoint nogen steder nu😞

Jeg ville ønske, at jeg aldrig havde udtalt mig nogen steder, nu sidder jeg på mine bonuspoint hele tiden, jeg har taget, så jeg kan opnå noget, ja jeg har nået meget nu, og med mine bonuspoint, jeg har samlet fra '2020, har nu, jeg kan ikke indløse dem nogen steder, og jeg har aldrig ønsket at miste online casinoet Jacky Jackpot, og i fremtiden vil jeg se bedre på min - 10,5 dioptrier.

Farvel

Jeg håber ikke det sker for nogen. Ciao

😩

Hey there!

Well, you have accidentally asked your account to be permanently closed, haven't you? Are we talking about the casino account?

This is truly unfortunate and I feel your pain, I really do. I'm just not entirely sure how it goes in hand with the Jackie Jackpot Casino. Care to elaborate a bit?

The way I see it, the only place allowing you to spend your EkstraPoints was Jackie Jackpot Casino only, am I close?

Ja, men det skal jeg nu, efter at have skrevet til min e-mailadresse igen i morges, blev jeg undskyldende afvist med tekstens indhold..det ville simpelthen være bedre for mig at blive ved med at have lukket min konto og jeg var venlig, jeg ventede evigt i Supporten og undskyldte, at jeg har nået "0" med det. Det er bare, at Jackie Jackpot ikke vil have mig som deres kunde, og det må jeg acceptere nu, og jeg har nu brugt uge efter uge - min spilkonto lukket igen modtage

Derudover blev "Denne e-mail besked" ved et uheld sendt dertil, og nu er jeg som den "mest afhængige af spillet og en der ikke længere har pengene til det. Ja, sådan bliver jeg præsenteret nu.🙁

God fornøjelse alle sammen, og sørg for, at ingen sms-beskeder kommer et forkert sted. Du kan se, hvad der nu sker med mig

Så vær forsigtig

Farvel

Can't say I understand the situation any better now. Since this is about a bonus or loyalty points rather than about real money funds, I honestly doubt wheather the complaint would help you further.

Though I might be misled by the automatic translation, hence - if you be so kind, check out this article and decide whether you deem it worthy of submitting the complaint - it's free.

I won't dare to guess at the moment. 🤷‍♀️

du kan også indløse dem hos playouwin

I funded my account with 300 usdt and bet the whole amount, the total amount of bets was 500 usdt and I was told that I have to bet another 100 usdt. Does that mean I have to bet X2 of the amount? Or are they cheating? How much money do you have to wager according to their rules to withdraw?

Hello, according to what you describe it looks like the deposit rollover is 2x, but if you want the most up-to-date information it would certainly be a good idea to ask the support or live chat about this question, which should give you an accurate answer. 

If you try it, be sure to let me know if that's the case because I assume it is. 

I like this Casino and the Support ist very nice and fast. Best greetings

Hey, I see that the casino has a high safety index on our website, so I'd say it's a pretty good choice on your part. 

Regarding the support, have you dealt with them yet when you say they are fast and friendly, or did you just ask some general questions ? 

Either way, I'm glad you found a casino you feel comfortable with and I hope it lasts as long as possible. 🙂

Er der nogen, der ved, hvorfor ingen hos Ekstrapoint svarer længere, eller hvorfor der ikke er nogen lodtrækning længere, og der ikke har været et svar via e-mail eller e-mail i 8 uger?

Hello, Ekstrapoint, is it a casino or what exactly, please?

I will probably need to understand before I can give you an answer. 🙂

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