Kudos Casino – generel debat

Hvis du vil diskutere noget i relation til Kudos Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Stole Money from my account

Stole money from my account.theives criminals

Hi, according to what you write you won't have the best casino experience. Can you tell me what happened and how is it possible that the casino took money from your account ? It would certainly be helpful if you could describe your situation so that we can try to help you.

Don't understand what the hold up is with the withdrawal. I've never had to wait as long as I'm waiting now.

I followed all the rules

Still no pay out.

Not very pleasing - got it. Any reasonable explanation from the casino's support, perhaps? Have you tried to contact someone?

I claimed a no deposit bonus to give this casino a try. It was very appealing to the eyes and an easy casino to navigate. I had no problems whatsoever with anything I did while on the site. There was no glitches at all in the games when I played. Unfortunately I did not win. The next day I woke up to another 20 dollars worth of free play in my email. I figured I would be unable to play it because usually you can't claim two chips of free play in a row. Well to my surprise I looked up the rules and you can claim two before you have to make a real money deposit. Awesome!!!

So that is actually great. What else do you like about this casino? You could share your experience by writing a user review over here. What do you say?

Well, I can say this about kudos and several other casinos online casinos that I do have a problem With you can deposit your money and lose and customer service is great and they offer you outrageously. Unfair bonuses, but the minute that you win behind claiming a bonus. The casino tries to label you as a bonus abuser. So then you go in and you don't claim bonus at all. I try not even claim bonus anymore. However, you are not a fan of the casinos if you win and you cash out your winnings. The total treatment is different. Rude and very unprofessional tours. A person that catches out and then after that point I feel like they're the machines in a disadvantage in Canada. Gangster freezing and so forth in and log you off. Kick you off and you lost every dime.

am not surprised if you have this opinion. 

Regarding bonuses, I say this a lot and I would say that they are sometimes more of an attraction than a benefit. Obviously I wouldn't try to claim them and if there were still issues with withdrawals even if I was playing for real money, I'd probably leave the casino. 

However, do you still get used to playing here from time to time or not ?

No I have not played at kudos casino since the first of the year

Probably a good decision for you if that was the case with everything you described. 

However, are you playing in some other casino where you don't have to deal with such difficulties ? 

Yes

And in which for example ? 😀

Hej

God oplevelse med kudos

Indtil jeg fik en stor præmie!!!

OM 2200 €, som jeg har ønsket at hæve i 5 dage

De første par dage gav de mig problemer med dokumentbekræftelse... Jeg sendte alt, hvad de bad mig om (ALT!!!)

Efter flere aflysninger tjekker jeg i dag status på min operation igen... Og jeg får følgende overraskelse



1) det vil ikke lade mig komme ind på hjemmesiden

2) når de taler til live chatten, fortæller de mig, at jeg har mistet retten til enhver gevinst (€2200!!! Hvad siger du!!! Hvad er min skyld!!!) Ingen skam!!!

3) De giver mig ikke længere mulighed for at chatte med dem, og jeg er bange for heller ikke via e-mail.

Jeg taler med dem og kommenterer situationen, de ser ikke ud til at læse eller svare på mine spørgsmål... de svarer altid på det samme.

4) Jeg er desperat!!! Det er ikke fair!!

Jeg ville fortsætte med at sende al dokumentation

Men jeg tror ikke, det er nødvendigt

Hello,

Don't worry, we have a team of dedicated specialists. You are more than welcome to create your own, free-of-charge complaint through which these people will try to resolve this issue.

All you need to do is to follow this green link 👈 and set up the case.

I would also like to mention you should not post any more screenshots showing your personal data, one never knows who's looking.

there is a fair chance I did not conclude the screenshot's details correctly, so I'd like to ask:

What was stated in the aforementioned cashier email, please? Also, it feels quite strange the casino gave you 10 more days so you can provide documents when your account seems to be verified. Perhaps you can help me clear the timeline.

Thanks!

Skærmbilledet, som ikke vises i sin helhed, er et fragment af casinoets hjemmeside, hvor de forklarer, at hvis kontoen ikke er blevet verificeret om 10 dage (i alt), mister jeg adgang og saldo. Derfor er jeg desperat

De svarer ikke på mails, de spørger mig ikke eller giver mig flere forklaringer eller begrundelser, heller ikke at jeg mangler dokumenter.

Jeg oplyste ID, bankkort, kvittering for direkte debitering... Alt hvad de bad mig om

Jeg har al den nødvendige dokumentation, e-mail, skærmbilleder som bevis

Jeg har forsøgt at hæve penge 4/5 gange og er altid blevet afvist

Og nu vil de ikke engang lukke mig ind

Tak hilsner

That's interesting. Despite what you have been through, this casino seems quite confident if they state 10 days as the KYC deadline.

Well, if you feel desperate, I would most likely be; feel free to submit a complaint. It's completely free-of-charge. so you don't have to worry. All you need to invest is your time and cooperation.

Try to use this link 👈 if you agree with my suggestion. The process is quite easy.

details are explained here 👈. Don't hesitate to ask if you need anything, ok?

Have had a win of over $300 cancelled at Kudos. Took a free spin offer and then played live games afterwards. They say live games are allowed only with "clean deposits", which I think means deposits with no free spins or bonus.

It does say this in the terms of the casino, so probably my fault not reading them before, but then my email says "There are no wagering requirements, game restrictions or maximum cashouts", where I'd think "no game restrictions" means any games, including Live Games, should be available.

Attached a screenshot of the email below. Could this be a false advertisement? Did anyone else have this problem at Kudos or another casino?