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Legiano Casino – generel debat (side 9)

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8 måneder siden

Radka, hvad synes du om at inkludere de ekstremt dårlige anmeldelser i din scoreberegning? Jeg finder kasinoets adfærd nærmest ondsindet, da vilkårene og betingelserne taler et andet sprog og ikke afspejler virkeligheden.

så kunne vi alle have spillet i sjov tilstand, for der er heller ikke noget der🤷🏿‍♂️

Automatisk oversættelse:
8 måneder siden

Hello,

it is tempting, but it has more disadvantages than benefits. There is no way to verify that user experience authenticity—as a start.

How would you know that the person saying the casino has never paid him out and instead has closed his account for no reason was not a bonus abuser, for example?

We intend to remain fair and neutral, so "punishing" casinos for something we did not even check would be a disaster, and soon after, casinos would completely lose interest in resolving officially submitted complaints. Since they would have been punished for the user's opinions instead. As a result, you players would be suffering eventually. 🙁 I recall there was such a discussion in the past.

We focus on cooperation and education, leaving the blind punishment to other websites.

8 måneder siden

Hello, i have raised complaint agains legiano. I withdraw my money over week ago. They asked me KYC yesterday. I have uoloaded my documents. They restricted my account and canceled my withdrawals. Live chat just cuts off and says to email to support which i did but they not reply to me anymore. And chat bots just cut leaving chat. There was 3 withdrawals 2 x 800euro and 1 500euro. file

8 måneder siden

Hello,

I'm sorry to hear this, because it does not look like the rest of the delayed payment issues. I guess your country may be the cause in this case.

What kind of detail were you required to provide upon registration, please? Citizenship, country of origin, or anything else? Well, let's see what comes out through the complaint. It is good you mention the country matter there.

8 måneder siden

But they blame me by fraud. I have provided bank statement with germany adress but they are not longer responding me.file

8 måneder siden

I'd say the problem is they do not accept players from the UK. So, as I asked you before, there will be an issue with the type of country provided during the registration. Don't worry—the complaint mediator will explain that to you. Just make sure to provide this screenshot to the complaint handler. It is important 🙏

8 måneder siden

Hello. I needed to provide address and phone number. I registred account 6 months ago and was succesfully playing. On 12th of march i won money, made withdrawals. They was pending for week. They asked me kyc which i have supplied documents. The main thing is that i do own house in UK and i have all documentation as proof of adress. But i do work for medical company which have branch in Germany with accomondation provided. Most of the time i do live in Germany. I know that they not accept players from UK but also you cant open while in UK legiano site as UK not supporting it. So there is no way to play from UK.

I was playing whilst im in Germany with no issues. Then yesterday they closed my account because im from UK. May sound little funny but im living in between 2 countries and my passport issued in third one. They no longer responding me and deducted all my winings. And yes Germany is not restricted county to play.

Redigeret
Radka
8 måneder siden

Radka, jeg synes, det er fantastisk, som du lægger så mange kræfter i det...men hvem siger, at kasinoet ikke er gået konkurs for længe siden...så mange spillere kan ikke alle være bonussvindlere...Jeg har aldrig spillet med en bonus, fordi besværet med at satse er for dumt for mig...og ja, jeg fik en udbetaling på 500 €, 14.000 kr. udbetalinger har været i pipelinen i 7 dage...Jeg blev forsikret i chat om, at det vil blive behandlet med prioritet, men det var allerede 5 dage siden...

Radka, hold ikke altid spillerne ansvarlige...🙏🏿

Automatisk oversættelse:
AMGE55
8 måneder siden

Hello,

A few of my colleagues are in touch with the casino, trying to make them pay much more frequently. I'm not convinced the casino is bankrupt already. However, the money should be the case, of course...sooner or later. I prefer "later."

I'm not holding players responsible. Not sure where this one comes from, to be honest. Aha, the user reviews topic perhaps? Well, if I recall correctly, the idea was that anyone with a bad experience may also, in anytime, submit the complaint to prove the point. I didn't invent that. To be perfectly honest, though, I have no idea how we could calculate reviews impact on the Safety Index. I guess that's another problem the Data Team mentioned.

I still hope we will see the result of such a casino's actions in the near future. If they don't start paying according to their withdrawal limits, there will be consequences. Sadly, it takes longer than usual. 🙁


8 måneder siden

Jeg har været på dag 17 uden at modtage noget, de fortsætter med de samme svar og de samme undskyldninger og på denne platform deres SIKKERHED: MEGET HØJ! utroligt og

Automatisk oversættelse:
8 måneder siden

Hello. I needed to provide address and phone number. I registred account 6 months ago and was succesfully playing. On 12th of march i won money, made withdrawals. They was pending for week. They asked me kyc which i have supplied documents. The main thing is that i do own house in UK and i have all documentation as proof of adress. But i do work for medical company which have branch in Germany with accomondation provided. Most of the time i do live in Germany. I know that they not accept players from UK but also you cant open while in UK legiano site as UK not supporting it. So there is no way to play from UK.

I was playing whilst im in Germany with no issues. Then yesterday they closed my account because im from UK. May sound little funny but im living in between 2 countries and my passport issued in third one. They no longer responding me and deducted all my winings. And yes Germany is not restricted county to play.

8 måneder siden

Hello, and thanks for the good description.

In this case, my coworkers look for information about the casino's precise description of the country option in the terms and conditions and registration form. Working permits, permanent versus temporary addresses in other nations, or anything more or less complex than the typical country of residence. Apart from that, I imagine that casinos generally are not ready for players with your country's specifics, so maybe they are just figuring out what they need to do. I sincerely hope that the complaint allows you and the casino to come to an understanding.

I only wish that things with this particular brand were going much better right now.

Radka
8 måneder siden

Hello,

Just received email from them that they processed my payment and i will receive it in 3-5 days. But yesterday they told me that my account is closed and money deducted. Im really confused. Not understand whats going on. Every day different story.

file

Joanadarm
8 måneder siden

Oh yes! I am hoping that this is the last version so you will not have to deal with the closed account ever again.

It pains me to say it, but I still expect a significant withdrawal delay. I am sorry to bring that up repeatedly.

Radka
8 måneder siden

👍🏿

Automatisk oversættelse:
Radka
8 måneder siden

I just double check with them. They say processed and been sent from their side. Then on other message said that will be sent manualy what is doesnt make any sensefile

8 måneder siden

Hej gutter, nogen der har nogen nyheder? Alt er det samme for mig.

Automatisk oversættelse:
Johnlc89
8 måneder siden

Negativt…desværre🤷🏿‍♂️

Automatisk oversættelse:
8 måneder siden

Intet siden den 13. marts🤷🏿‍♂️

Automatisk oversættelse:
Johnlc89
8 måneder siden

alt det samme

Automatisk oversættelse:
8 måneder siden

Dag 20 allerede, og det er stadig det samme

Automatisk oversættelse:
weakz30
8 måneder siden

Det samme med mig... ingen svar, ingen udbetaling, jeg forstår ikke hvorfor den slags opførsel, du ikke skal vinde i dette casino... frem for alt overtræder de alle reglerne i deres egne vilkår og betingelser... overalt hvor du googler, får du de samme klager... langsom tælling 🤷🏿‍♂️

Automatisk oversættelse:
8 måneder siden

Jeg har været på dag 17 uden at modtage noget, de fortsætter med de samme svar og de samme undskyldninger og på denne platform deres SIKKERHED: MEGET HØJ! utroligt og

Automatisk oversættelse:
8 måneder siden

I'm sorry to say that again, but until the complaints get closed—which is not the primary intention, because the casino could be motivated to stop paying eventually—the Safety index won't change much.

We are all aware of the paradox, yet my colleagues prefer to keep pushing the casino into doing far better in the near future. I agree it sounds weird; well, this situation is not easy for anyone involved.

8 måneder siden

I just double check with them. They say processed and been sent from their side. Then on other message said that will be sent manualy what is doesnt make any sensefile

8 måneder siden

I'm sorry, the text is not very readable, but I guess i know what it was about. I still remain to be quite pessimistic because others have been in the similar situation, and you can see the how they have been doing. 🙁

I'm quite convinced this is going to be long, but of course I wish I was wrong.

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