Legiano Casino – generel debat (side 9)

Hello,

it is tempting, but it has more disadvantages than benefits. There is no way to verify that user experience authenticity—as a start.

How would you know that the person saying the casino has never paid him out and instead has closed his account for no reason was not a bonus abuser, for example?

We intend to remain fair and neutral, so "punishing" casinos for something we did not even check would be a disaster, and soon after, casinos would completely lose interest in resolving officially submitted complaints. Since they would have been punished for the user's opinions instead. As a result, you players would be suffering eventually. 🙁 I recall there was such a discussion in the past.

We focus on cooperation and education, leaving the blind punishment to other websites.

Hello,

I'm sorry to hear this, because it does not look like the rest of the delayed payment issues. I guess your country may be the cause in this case.

What kind of detail were you required to provide upon registration, please? Citizenship, country of origin, or anything else? Well, let's see what comes out through the complaint. It is good you mention the country matter there.

I'd say the problem is they do not accept players from the UK. So, as I asked you before, there will be an issue with the type of country provided during the registration. Don't worry—the complaint mediator will explain that to you. Just make sure to provide this screenshot to the complaint handler. It is important 🙏

Hello. I needed to provide address and phone number. I registred account 6 months ago and was succesfully playing. On 12th of march i won money, made withdrawals. They was pending for week. They asked me kyc which i have supplied documents. The main thing is that i do own house in UK and i have all documentation as proof of adress. But i do work for medical company which have branch in Germany with accomondation provided. Most of the time i do live in Germany. I know that they not accept players from UK but also you cant open while in UK legiano site as UK not supporting it. So there is no way to play from UK.

I was playing whilst im in Germany with no issues. Then yesterday they closed my account because im from UK. May sound little funny but im living in between 2 countries and my passport issued in third one. They no longer responding me and deducted all my winings. And yes Germany is not restricted county to play.

Radka, jeg synes, det er fantastisk, som du lægger så mange kræfter i det...men hvem siger, at kasinoet ikke er gået konkurs for længe siden...så mange spillere kan ikke alle være bonussvindlere...Jeg har aldrig spillet med en bonus, fordi besværet med at satse er for dumt for mig...og ja, jeg fik en udbetaling på 500 €, 14.000 kr. udbetalinger har været i pipelinen i 7 dage...Jeg blev forsikret i chat om, at det vil blive behandlet med prioritet, men det var allerede 5 dage siden...

Radka, hold ikke altid spillerne ansvarlige...🙏🏿

Hello,

A few of my colleagues are in touch with the casino, trying to make them pay much more frequently. I'm not convinced the casino is bankrupt already. However, the money should be the case, of course...sooner or later. I prefer "later."

I'm not holding players responsible. Not sure where this one comes from, to be honest. Aha, the user reviews topic perhaps? Well, if I recall correctly, the idea was that anyone with a bad experience may also, in anytime, submit the complaint to prove the point. I didn't invent that. To be perfectly honest, though, I have no idea how we could calculate reviews impact on the Safety Index. I guess that's another problem the Data Team mentioned.

I still hope we will see the result of such a casino's actions in the near future. If they don't start paying according to their withdrawal limits, there will be consequences. Sadly, it takes longer than usual. 🙁

Jeg har været på dag 17 uden at modtage noget, de fortsætter med de samme svar og de samme undskyldninger og på denne platform deres SIKKERHED: MEGET HØJ! utroligt og

Hello, and thanks for the good description.

In this case, my coworkers look for information about the casino's precise description of the country option in the terms and conditions and registration form. Working permits, permanent versus temporary addresses in other nations, or anything more or less complex than the typical country of residence. Apart from that, I imagine that casinos generally are not ready for players with your country's specifics, so maybe they are just figuring out what they need to do. I sincerely hope that the complaint allows you and the casino to come to an understanding.

I only wish that things with this particular brand were going much better right now.

Hello,

Just received email from them that they processed my payment and i will receive it in 3-5 days. But yesterday they told me that my account is closed and money deducted. Im really confused. Not understand whats going on. Every day different story.



Oh yes! I am hoping that this is the last version so you will not have to deal with the closed account ever again.

It pains me to say it, but I still expect a significant withdrawal delay. I am sorry to bring that up repeatedly.

👍🏿

I just double check with them. They say processed and been sent from their side. Then on other message said that will be sent manualy what is doesnt make any sense

Hej gutter, nogen der har nogen nyheder? Alt er det samme for mig.

Negativt…desværre🤷🏿‍♂️

Intet siden den 13. marts🤷🏿‍♂️

alt det samme

Dag 20 allerede, og det er stadig det samme

Det samme med mig... ingen svar, ingen udbetaling, jeg forstår ikke hvorfor den slags opførsel, du ikke skal vinde i dette casino... frem for alt overtræder de alle reglerne i deres egne vilkår og betingelser... overalt hvor du googler, får du de samme klager... langsom tælling 🤷🏿‍♂️

I'm sorry to say that again, but until the complaints get closed—which is not the primary intention, because the casino could be motivated to stop paying eventually—the Safety index won't change much.

We are all aware of the paradox, yet my colleagues prefer to keep pushing the casino into doing far better in the near future. I agree it sounds weird; well, this situation is not easy for anyone involved.

I'm sorry, the text is not very readable, but I guess i know what it was about. I still remain to be quite pessimistic because others have been in the similar situation, and you can see the how they have been doing. 🙁

I'm quite convinced this is going to be long, but of course I wish I was wrong.