Oh, and so far everything has been fine ? When you talk about the app, I have a feeling you're talking about some kind of social casino rather than a casual one. Could you provide me with a link, please ? Did you also write to some support or try to find out what's going on or did it not let you on the page at all ?
Hello! I'm am posting here hoping to get some assistance in receiving a redemption request from the Lucky Legends Casino App. I requested a redemption for 500.00 that I won on 6/24/2024. I only emailed them once to check on the status and noticed two days ago(7/17/2024)that the request was denied due to inconsistencies with my account. I made sure I followed all the rules and regulations so that I might avoid this issue. Today I noticed that the funds were back in my Casino funds account and have since, requested another redemption. I have all emails that I've sent and received saved as well as screenshots of my requests. If someone could assist me in this, I would greatly appreciate it.
Joshua M.
Hello, it has been going on for quite a long time and we give casinos 14 days to send money to the player. But if there were some inconsistencies with your account what exactly does that mean ? What payment method do you use to withdraw ?
Of course, if you don't know what to do next and how to resolve this situation with the casino, you can file a complaint with us.
You can do so at this link. ⬅️
Will you do it?
Oh, they are so dodgy.Currently have an open case through another arbiter for LL shortchanging my withdrawal.
Hmm, could you say a bit more because neither I nor the other players seem to get much out of what you wrote. I see that this is about your withdrawal, which you probably haven't got yet. What is the casino's reason and how long have you been waiting ? Where did you report them ?
As of now nothing is resolved. I made a whole new account. And they are still saying it's not the right account. It's a checking account through my bank. With just my name on the account. Then they say they need pdf copy of my bank statement which matches the new account. So I sent that. Everything is legit and they are still telling me no.
I see that this has been going on for quite a long time and you did the perfect thing by lodging a complaint.
I know this is certainly not pleasant at all and if you made a new account to withdraw money and it wasn't even enough for the casino to send it to you, we'll see what we can sort out and we'll be able to help you.
If you say nothing has changed, then we'll have to wait for further developments.
I hope it turns out well.
Angående min seneste tilbagetrækning.
14.jun Anmodning om tilbagetrækning
2. Juli Anmodning om tilbagetrækning godkendt
Det blev gennemført den 24. juli f.Kr.
Det tager cirka 30 hverdage.
Alligevel er det godt at få pengene ud.
Hvis den ene ting ikke var et problem, så er "alt godt".
Uanset hvor godt resten af det er, er et kasino, der ikke vil betale ud, ikke et kasino.
That was a really long wait, indeed. Have you ever learned what caused the delay, though?🤔
May I ask if you continue playing at this casino now?
26. juli ansøgte jeg om en yderligere hævning på 1000 USD. Jeg vil vente tålmodigt.
Hvad forårsager forsinkelsen?
Kasinoets regler.
Jeg fik at vide, at det kunne tage op til 12 hverdage, efter at min anmodning om tilbagetrækning er godkendt.
Så hvis det ikke bliver godkendt, ved jeg ikke hvor lang tid det tager.
Men de reagerede ordentligt på min støtte. Og jeg var endelig i stand til at hæve mine penge. Alene det gør mig glad.
Yeah, we usually give casinos 14 full days to process the withdrawal. It may take a few days, especially when it comes to the first one and the verification needs to take place. I don't want to say that that is okay, though, when a casino takes this long to approve it. It's just that they need to go through all the documents, and it could happen that some obstacles get in the way.
I hope that they will be able to pay your money as soon as possible and I am glad that you're happy. Let us know, for sure, how this last withdrawal goes.
Tingene begynder at se ildevarslende ud.
Den 23. juli anmodede jeg om en udbetaling på vores søsterkasino, cryptoLoko Casino.
2.Dette er næsten det samme beløb, som jeg ansøgte om hos Lucky Legend den 2. juli.
Udbetalingen foretaget den 24/7 kan have været fra cryptoLoko.
CryptoLoko-support gav mig det transaktions-id.
Jeg tror, at udbetalinger fra RTG casinoer tager tid, så jeg troede, at udbetalingen den 24. juli ville være fra Lucky Legend. Der er dog også mulighed for, at det bliver cryptoLoko.
Transaktions-id'et kan ses af alle, der kender min adresse.
Måske lyver cryptoLoko.
at bekymre.
So do I understand correctly that you made a withdrawal request from two casinos at the same time? Is that right? Did you receive any of those? Sorry, I couldn't understand well.🤷♀️
If there is anything we can help with, just let us know, please.
Det er rigtigt. Jeg søgte om tilbagetrækning to steder.
Og CryptoLoko trak sig næsten samme dag.
Og Lucky Legend blev trukket tilbage i morges. Det ser ud til, at det er glemt, men jeg er tilfreds med, at det blev trukket tilbage.
Jeg var overrasket over, hvor hurtig CryptoLoko var til at hæve penge. Jeg tror, det bare var en tilfældighed.
Thank you for clearing that up. I am glad that you've managed to get the money from both sites. Coincidence or not, it is really nice how fast it was processed. Right?😉
Do not forget to leave your reviews about this experience. Will you?🙂
Jeg vil gennemgå det senere.
Det er uden licens og udbetalinger kan være langsomme, men bortset fra det er det ikke et dårligt casino.
Thank you in advance for sharing.😉
Hey there, are you still considering the review?
It would be a shame not to pass on such handy feedback. No pressure, though.
Have a good one!
I like this casino very rarely do I lose
Hey, I'm so glad you like the casino. You win a lot, don't you ? Do you have any screenshots of such wins ? Do you have something that is not present in other casinos just here and do you appreciate it ? 😁
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
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