LuckyWins! Casino – generel debat

Hvis du vil diskutere noget i relation til LuckyWins! Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Awful. I just registered and wanted to inspect their slots' RTP settings (usually, you need to be logged in to view the true setting - when you're not it'll show the highest setting by default) before making any deposit but it won't let me pass the deposit page... I can't even log out again.

Think I'll sit this one out.

Well! I'll pass this on to the Data Team, I feel they should know. Thank you kindly for this feedback!

I gave them a try anyway and it turns out that, as suspected, they are indeed running the sub optimal RTP versions on a large number of their slots.

Lets's hope something good will still find a way to hit 😃

We've got Sherlock Holmes here. But I would definitely be careful when playing. If you find anything else, feel free to let us know. 😀

Well, I'm not sure how you managed to find out about the RTP, but when it comes to deposit locks, it is quite common for some groups. There is nothing we can persuade the casino to do.

What do you mean? It is right there in the game description.

Theoretical, of course. Actual RTP is often a whole other matter.

Hello.

I was reflecting on this part: "they are indeed running the suboptimal RTP versions on a large number of their slots" Not just the RTP set for the game, you know.?

However, I must say that 94.6% is pretty low. 96% is considered to be worth playing in my opinion. 🤔

Jeg har aktiveret en spilleblok på min Revolut-app. Desværre i går aftes havde jeg lyst til at spille, og jeg tabte €900. Men hvad jeg bestrider er, at transaktionerne blev accepteret af kasinoet ved at omgå Revolut-blokken, faktisk er de vellykkede transaktioner registreret til ikke-gambling-virksomheder og måske endda virksomheder, der ikke er klar over alt. Jeg kontaktede det pågældende firma, som ikke genkender transaktionen og skal svare på mine andre e-mails. Jeg startede også en e-mailklage til det pågældende casino, som er luckywins.com

Jeg har brug for din hjælp til at få pengene tilbage tak

Hi, unfortunately today it's quite a topic that resonates among players. 

If you want to read more about it you can do so here in this thread.

However, haven't they replied to your email yet? Do you have a feeling you're going to ask for a chargeback based on what you're describing or what?

Du svarede, at du ikke kan håndtere betalingstransaktioner, så casinoguru håndterer det ikke, min bank Revolut siger, at siden jeg klikkede på godkendelsen af ​​push-meddelelsen, har jeg ikke ret til en refusion. Men problemet er, at mine penge ankom forkert til casinoet. To indskud blev taget som mellemmand af et firma, der ikke genkender min bevægelse mod dem, og selv Strukin efter en betaling foretaget med app med kort, jeg ved ikke, hvordan startede en overførsel til dem i mit navn. De krænkede mit privatliv og undgik mit spilleproblem

That's why I said that this is a topic that resonates very much. This is exactly what the thread I sent you in my previous reply is about, and the players there are doing exactly what you describe. The statements do not show casinos but some shell companies, it violates the MCC block that the players give themselves as you put it. So the fact that it is not recognized during the payment and some company appears on the statement, which for example sells books instead of casinos, it is bypassed. 

I know that some players have described that they wrote emails to the companies themselves saying that they didn't get anything from them and asking for deposit refunds.

Try to read it or ask some questions there and I believe that you may learn some important things about your case.

Desværre åbner linket du sendte mig en tom side. Mj kan du sende linket igen?

Of course, tell me if you can reach it now please: https://casino.guru/forum/responsible-gambling/question-about-gambling-websites-with-curacao-license-using-incorrect-merchant-category-code 🙂

Jeg får en blank, hvid side

Try to clear the cookies and the cache on your computer. Log out and in again, and maybe even try another device if nothing helps, and let us know if it still continues, please.

Tak, jeg løste det selv i går, og jeg er allerede på diskussionssiden 🙂

That's great.

luckywins scammed me and closed my account when i was playing and won some money there.

Arbi Dautov

Hey, I'm sorry. 

Did the casino tell you why it was blocking your account? I see that you won quite a nice amount, so it could be that the casino is checking and that's why they temporarily blocked your account. But of course it could also tell the player that he is making an investigation. 

However, if they didn't say anything, it's a good thing you filed a complaint and our team will try to help you. 

One more question, didn't the casino ask you for documents and did you play with the bonus or not?