Hello there.
I'm sorry the balance was lost. I just want to add that I moved your post to this "official" casino thread simply because a month ago a registered casino rep responded to another player. So, said to myself - there is a chance you might get a reply too.
As for now, thanks for sharing the experience with us.
Dette kasino er en skam. Forhåbentlig lader de mennesker, der havde oplevelser som vores, det afspejles i anmeldelserne, så casinoet får det ry, det fortjener, og afviser andre spillere.
Hello,Fabrizio! We are very sorry for your experience. It is important for us that the players have only a positive impression of gambling with us.
Currently, I can see that there are no funds left in your account, and you have also decided to close your account. However, if you have any further questions, feel free to reach out to me, and I'll be happy to assist you.
Hvis jeg var dig, ville jeg indsende en klage i det tilsvarende afsnit og den tilsvarende negative anmeldelse i casinovurderingen (de er dine eneste våben).
Held og lykke med dette mafia casino
Meget ked af.
Jeg synes, at CasinoGuru er for generøs til at vurdere dette voldelige casino.
Udbetalinger forsinkes, så du ender med at tabe penge, udbetalingsmetoder forsvinder, det tager uger at lukke kontoen for spillere med problemer mv.
De burde beskytte spillerne mere.
Held og lykke Sergio.
Hello! We deeply apologize for not meeting your expectations. We understand that this is not the level of quality we strive for. In order to assist you further and provide you with more information, please kindly provide us with your account number. You can find this information by clicking on the "My Account" button located in the top right corner of our website.
Dette er standardsvaret på alle problemer.
Du vil gerne have, at folk tror, du interesserer dig for spillerproblemer, men så gør du ikke noget.
De har helt sikkert allerede kontaktet dig om dette problem via nettet, og du har ignoreret det, og nu hvor det er offentliggjort, lader du som om du er ligeglad
Hello Julio,
I'm a representative of MegaPari's reputation management department. I have noticed your numerous messages here and there on the forum.
I recall that you made a complaint regarding the refund of your losses. Although we were unable to refund you in your case, you were able to contact the CG team and rely on their decision. As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it.
Now that your complaint is closed, it is distracting for other players to receive your comments. Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. Our Reputation Managers look into each case and conduct a thorough investigation.
I kindly ask you not to bring panic to the thread and let our team resolve the case.
P.S. If you would like to continue a conversation with me or our team, please contact us at customer.claims@megapari.com.
Jeg har spillet i mere end 15 år på utallige kasinoer. Jeg har tabt penge på de fleste af dem og har aldrig klaget, jeg går ud fra, at det er en del af spillet. Men hvad megapari gør, forekommer mig skammeligt. Jeg har læst mange kommentarer relateret til din måde at gå frem på, og jeg finder dem misbrug.
Da dette er et forum, kan jeg (og vil fortsætte med at gøre det) udtrykke min mening om dette casino.
Alt det bedste
Hello Julio,
I'm a representative of MegaPari's reputation management department. I have noticed your numerous messages here and there on the forum.
I recall that you made a complaint regarding the refund of your losses. Although we were unable to refund you in your case, you were able to contact the CG team and rely on their decision. As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it.
Now that your complaint is closed, it is distracting for other players to receive your comments. Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. Our Reputation Managers look into each case and conduct a thorough investigation.
I kindly ask you not to bring panic to the thread and let our team resolve the case.
P.S. If you would like to continue a conversation with me or our team, please contact us at customer.claims@megapari.com.
Allow me to step here for a moment.
There are several points I must clear up from my point of view as an admin.
If you are willing to try, there is no problem to take the time to explain what has happened.
Hence I found this part of your post inappropriate, at best:
"Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. "
So, I'll do that for the sake of all:
Quoting from the complaint - freely available here:
"Regrettably, the casino team remains convinced that you are not a problem gambler based on your behavior after you informed them about your issue. They do not believe that a problem gambler would continue with deposits, withdrawals, and discuss bonuses.
However, the casino.guru team believes that the self-exclusion process for problem gamblers in Megapari casino is insufficient. When you informed the casino team about your gambling problem, they should have closed your account as soon as possible. Acknowledging and informing someone about such an issue is a difficult step, and it should not be evaluated. We believe that simply providing the information is enough.
Moreover, when there was a discussion about delayed self-exclusion and many losses, the casino representative encouraged you to play and offered you a bonus, indicating that their processes certainly need improvement.
Based on the above information, I believe your issue is justified, as the casino could have handled the situation better. Unfortunately, the casino team does not share our opinion, and their decision is final. Therefore, I am closing the case as 'unresolved.' Alternatively, you can file an official complaint with the licensing authority of the casino. I am happy to assist you with this; please reach me at the email address below. Please note that this complaint will affect their reputation on our website."
Taking this into consideration, it is unprofessional at best to say:
"As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it." or "Now that your complaint is closed, it is distracting for other players to receive your comments."
If you want o make things better, ask the complaint to be reopened and then resolve it fairly.
All players are free to speak up about their opinion and experiences - which is exactly this case. You are not here to "advice" players on this subject. Please keep that in mind.
I really hope you will think about the meaning of my words. We only mean aim to keep this place neutral and open for all.
Stay well.
Thank you for your account ID. We will investigate and get back to you as soon as possible. In the meantime, we suggest you take your concerns to the complaints page https://casino.guru/megapari-casino-player-is-unable-to-withdraw-his-winnings
The CG team has also asked you a few questions to help process the complaint. Let's have a dedicated communication channel and involve the CG team as you have already opened a complaint.
Hi Radka! This was about Sergio's case:
"Every case is different and we cannot get a clear picture of what happened from a quick review of the forums. "
We agree with your decision. Although we have different opinions on what is "fair" in this case. We have reviewed Julio's complaint and made our final decision. It's also available in the complaint.
>If you want to make things better, ask us to reopen the complaint and resolve it fairly.
Your comment is noted. We just don't want players to be influenced by other people's experiences when their complaints are being dealt with immediately.
Et forum er netop til det, kommenterer oplevelser for at guide andre spillere. Du er ikke en til at censurere.
I mit tilfælde sendte jeg dig dusinvis af desperate e-mails, hvor jeg bad om hjælp, så du ville lukke min konto og grine af mig.
Du ødelagde mit liv på et økonomisk, familiemæssigt, følelsesmæssigt og arbejdsmæssigt niveau. Jeg tror, jeg har fortjent retten til at udtrykke min mening om dig.
Hi there!
Thanks for your feedback.
On the other hand, we see all submitted complaints as a good source of information thus we actually recommend all players to browse those from time to time. To learn from others' real and true experiences.
All complaints are free to browse 24/7. Aside from your approach, we want players to be influenced if it means keeping them safer.
I hope you understand.
Please note, in no way is this about censorship. We care about the players right now, namely solving Sergio's problem. That is what our comment was about.
Nå, gå til Sergio hvis du vil løse hans sag, ikke til min kommentar
Hello once again, please stay in touch with us in the complaint section. We are sorry for your situation, I have asked several departments to take an immediate action.
Hej nogen fra megapari hjælper mig med dette, astropay har aldrig betalt mig cashback, og i denne e-mail i dag siger de, at jeg er nødt til at kontakte dig, jeg vedhæfter optagelsen af din e-mail og kampagnen, som jeg hævder 
Hej nogen fra megapari hjælper mig med dette, astropay har aldrig betalt mig cashback, og i denne e-mail i dag siger de, at jeg er nødt til at kontakte dig, jeg vedhæfter optagelsen af din e-mail og kampagnen, som jeg hævder 
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