Hm, that's unfortunate situation. I'd probably explain to casino the same you explained here. Just tell them about the failed attempts and also tell them your Paysafe limit is now changed. You can't do much more. Anyway, is your account in Nordslot verified? Have you already sent them your ID card and other documents?
Det var præcis sådan, jeg forklarede det til kasinoet, men jeg har ikke modtaget svar på mine e -mails i flere dage.
Ne min konto er endnu ikke blevet verificeret, fordi jeg ikke blev bedt om det, tilsyneladende ønsker de kun et bestemt beløb eller med den 2. betaling.
Jeg indgav en klage over dette.
Hvad angår udbetalinger, er kasinoet det sidste mudder uden nogen begrænsninger, men det hjælper ikke, hvis du venter 1 uge på dine udbetalinger
That's always the worst case when a casino stops communicating with a customer. I hope we'll manage to help somehow.
Så jeg kom tilbage.
Kommunikation via e-mail er desværre meget dårlig. Men live chat er fremragende, og du får hjælp direkte.
Bare dumt, at når du "ikke er logget ind", har du ingen adgang til live chat.
Til sidst måtte jeg "smugle mig ind i livechatten" gennem en kollega, som jeg først var "bange for", for man må ikke have 2 konti, og så kunne jeg blive mistænkt.
This is actually something I've seen few times in a history. Unregistered players don't have access to the live chat. You can't access your account, because it's locked, you contact the casino via email, but you get no replies so you just create a new account in order to contact the support. You don't use that account for gambling at all. Anyway, the casino contacts you later that your winnings on the first account were voided, because you breached their terms and conditions (multiple accounts). It's stupid, I know.
Hey guys
How long was the verification process for you guys?
I've been waiting for a while now and it's the same story in the live chat.
Please exercise patience, sorry for the delay. Do not worry.
I won quite big, guess lady luck had my six. But i can not withdraw any money due to being unverified.
I'm wondering, how long time have you been waiting for the verification?
Since the 12th of October
It's quite a long time, but there are casinos (not the best ones) where it can take 2-3 weeks. If they ask you to wait, I'd probably wait and send them a reminder every few days.
Thanks.
It's kinda frustrating when you have a large amount of winnings you like to withdraw but you only get, don't worry, exercise patience and so on.
On the other hand, the good sign is that the casino still communicates with you and your account isn't blocked. Just make sure you don't lose your winnings before you manage to verify your account! That happens quite often when players are impatient.
That what happened at first but that only resulted in greater wins actually. Guess lady luck had my six.
Do you know if it's possible to set loss limits in the casino? I'd say it's really worth it. You won't be lucky forever 🙂
Have not touched the funds sinces 16th and 17th and will not touch it until i have it in my account
I hope so. Be strong and keep us informed! 🙂
As of yesterday I received an email, my account has been verified. Now i just will have to wait for the withdrawal process
Great news, you're half-way there! It's always good to hear when player gets the winnings, so please keep us updated.
God dag,
Jeg har heller ikke modtaget svar på min e-mail i tre dage.
Efter en sejr blev min konto blokeret natten over, hverken mine e-mails eller KYC-bekræftelse blev besvaret.
Live support er heller ikke tilgængelig, mens kontoen er suspenderet.
Kan nogen hjælpe mig videre? 🍀🙏
Mange tak
Hm, even thought their website says "Our support team members are available 24/7 to assist you and to reply to all your inquiries at any moment, by chat or email", I haven't found any option to contact them via chat, which would be the faster option compared to e-mails.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
