Here I thought it was just me they sent in error.Strange way to cheer customers up with a $30 requirement.
Constant misleading headings end up in my spam.Such stingy casino's make me wary.
Frequent request for written reviews aslo.
It can easily be caused by a system or even human error, though I agree it paints a strange picture.
It reminds me of a situation I had with my bank last year, my visa was scammed, and money was sent to some casino, I reported fraud the bank created reclamation.
Just 18 hours after I reported that my money was "lost" a proactive bank representative called me with a special offer made especially for me as an evaluated client I was offered an exclusive loan. 😂👍
Made me furious back then.
The point is that the representative had no idea about the reclamation. I guess it's the same as with the casino.
Such offers are usually sent automatically.
You know.. receiving such a message, the first impression - WOW! And after a while you feel like a child who was given candy and then took it away. ;)
A sneaky way to get us to deposit is what I now think,a simple "sorry " and leave it at that would have been smarter PR.
A sneaky way to get us to deposit is what I now think,a simple "sorry " and leave it at that would have been smarter PR.
Maybe it didn't feel like we were being forced to do it, but I'd also rather just get a word of sorry than an offer of an amazing, impressive 15 FS for my next deposit as an apology. Such behavior from the casinos is a blow below the belt. I don't know who came up with this idiotic idea. I respect this casino because I have fond memories of it, but for God's sake. Everything has its limits. :D
I agree that "sorry" would feel more convenient in such a situation.
Hi all!
We wanted to cheer you all up and wish a happy Valentine's Day, but because of the human factor, instead of positive emotions, we slightly messed up.
Our team noticed that, by mistake, the out-of-date newsletter went to a large group of players. So we promptly apologized to all. There's no cheating in this — it was a human error.
We acknowledge this and apologize to you all here again. This situation has forced us to review our work processes and ensure it won't happen again in the future. We continue to prepare exciting activities to bring you more positive emotions and fun.
Thanks for understanding and feedback. It helps us improve.
They broke rule point 11 of the GENERAL BONUS TERMS
I played with the bonus, canceled it and they took 50% of my deposit, although I believe a bit more. Fraudsters.
Nowhere does it say in their bonus terms and conditions that a player's balance (without a bonus) is reducding in that case.
Be careful with this casino as I can see they are starting to cheat their customers openly. I will not let this matter go and I will report this casino to the Curaçao Gaming Control Board
Hello,
I think we could use more details about the problem. Since you plan to reach out to the authority, I'm just thinking whether you are interested to submit a complaint.
I guess, that we should also hear the casino's explanation based on your gaming history.
What do you think?
Hi koVVal92!
Thank you for your feedback. Could you please share your email or id so we can check the situation in more detail?
Thank you in advance.
Hi koVVal92!
Thank you for your feedback. Could you please share your email or id so we can check the situation in more detail?
Thank you in advance.
NO. We have nothing to talk about anymore. This casino is on my ban list for a number of recent annoyances and inconveniences.
Thank yourselves. I hope that someone responsible for this mess among many regulations will have a moment of reflection.
Regards.
With sessions like this at the casino, it should be on my banlist all the more.
4/33 bonus buys I had profit and only one I had good win.
This is defenitely end of my story with this "casino".
Hej alle sammen 🙂 Jeg modtog også e-mailen med €100-præmien. Jeg loggede så ind på min konto og fandt ud af, at der ikke var noget der 😀 Supporten forklarede mig, at det var en fejl, og det var sådan, det virkede for mig. Færdig. Jeg forstår spillere, at det kan være irriterende, men glem ikke, at du er et menneske også, og fejl kan ske for dig 🙂 Så det gør ikke noget, for vi laver alle fejl! Du behøver ikke altid at indgive en klage med det samme, eller kasinoet taler dårligt, fordi der er sket en fejl. Ingen af os er perfekte. Jeg tror slet ikke, det er nødvendigt at stresse omkring €100. Især hvis du undskylder og forklarer, hvor problemet var. 1 fejl er ingen grund til at beklage sådan et fantastisk casino. Udover fejlen har casinoet meget at byde på. Super venlig support og super hurtige bekræftelser og udbetalinger. Masser af spiludbydere, der ikke lader noget tilbage at ønske. Masser af ind- og udbetalingsmuligheder. Mega turneringer og gode bonustilbud Jeg synes, at betting er overkill. Men det er bare min mening. Jeg har aldrig bemærket, at kasinoet sender e-mails ud og derefter ugyldiggør dem, fordi der er en fejl blot for at få folk til at tilmelde sig. Nogle få jeg får e-mails fra andre casinoer, der fortæller mig at verificere mig selv, så min udbetaling kan godkendes, selvom jeg ikke har nogen udestående udbetalinger, og dette er et fupnummer for at få kunder til at spille. For at være ærlig, så synes jeg ikke engang, at denne måde at opmuntre folk til at spille på er dårlig, da du kan beslutte dig for ikke at snavse kasinoet. De undskyldte flere gange, hvad kan de ellers gøre? Problemet med nogle mennesker er, at de simpelthen ikke har nogen tålmodighed og ingen forståelse for fejl, som enhver kan begå og forvente en stor kompensation med det samme. Gutter, det var som du sagde en fejl, og det er det hele! Ingen grund til at være negativ eller endda til at indgive klager. Jeg synes altid, det er interessant og for at være ærlig også lusket, hvordan nogle mennesker leder efter huller for at kunne kravle ind, så man kan tjene penge på fejl. Du er alligevel tilgivet fejlen fra min side! I det øjeblik jeg fik at vide "Vi beklager meget, det var en fejl" fra det tidspunkt var det forbi for mig! Der sker fejl 🙂 for mig er der ingen grund til at blive klar til at kæmpe, bare fordi der skete en lille fejl.Jeg takker Rocket Play for et fantastisk casino, der virkelig bekymrer sig om spilleren!Dette er min oplevelse.På grund af en lille fejl vil jeg ikke ændre min sind og lav ballade om det. Nogle laver en elefant ud af en myre 🐜 virkelig 🐘 😃
RocketPlay for præsident 🤜🏻🤛🏽😃
Med venlig hilsen
Askan ( Casinostream88 )
Did you know RocketPlay actually won the voice of the people category? The is the exact moment when it was announced 🙂 https://www.youtube.com/live/gB3D40r_TrE?feature=share
Videoen ser meget interessant ud!
Jeg kigger i fred i dag ‼️🙂
my account was closed, on suspicion of abusing the bonus, strange that I didn't claim any deposit bonus! I must have received some cashback bonuses that I only used one, as the amount was very low. well, my account was closed and all my balance withheld! that same week my account was closed at kingbilly for having really abused the bonuses, withdrawing 15x the amount deposited, but my balance was returned! and in some other houses that had an account with the same registered email, it was also closed, but all of them returned the remaining balance, only rocketplay confiscated my deposit.
Hello there.
Have you taken any no-deposit bonus by chance? The most common bonus abuse activity suspects creating multiple accounts or even playing under someone else's identity to gain access to no deposit bonus only available for newly registered players. If you are not aware of breaching the rules, you can try submitting a complaint. If there is nothing to hide, it should not hurt.
We would need to see the casino's prooves to ensure all was done correctly (speaking about the RocketPlay now). What do you think?
I don't remember, I've had this account for a while, but probably not
Well, if you feel the casino made a mistake submit a complaint and our team will try to go through the issue.
It's free - no risk.
You can get more familiar with the process by reading this guide.
If you see that as a good idea, submit one by clicking/tapping this link, please.
What do you think?
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