Silverplay Casino – generel debat (side 3)

How is posible just on Guru Silverplay to have good reputatin

Did you get some confirmation that your account is verified?

If send all document and f waa miss somenhing dont must send you a email with that ??

Not necessarily I'd say. It can also be caused by technical problems or so.

Where exactly was your account fully verified please and when did you submit the withdrawal, please?

I'm not telling you anything like that. I'm just asking the question, to better understand what is happening.

And another question comes to my mind: Have you opted for the same payment option as you used for the deposit?

Its very easy is a SCAMM

How yoi know if dont inform you(Its a SCAMM)

Because we are not the Trustpilot and we evaluate casinos based on our findings. Everybody can write a bad review on Trustpilot without presenting a single proof, right? Read more about the casino's reputation here, if you are interested to learn how we do that in general, this is the proper article.

A good point is that the casino cooperates when it comes to the player's complaints submitted through our website, you would not find such information anywhere else:

Feel free to submit your own.

Just to say, we allow casinos 14 full days to complete the KYC and fulfill the withdrawal, in your case we need to know why your withdrawal has been rejected.

Any chance of asking their chat?

I do not understand your question 🙂.

Anyway, if you feel that the casino is a scam, submit the complaint and we will look into that. Be prepared to answer a lot of questions along the way.

That's all for now from my side.

Jeg tror, at dette casino er lukket for en eller anden form for svindel.

Hello,

the website is accessible so I would not say it has been closed.

Do you need any help, I wonder?

Jeg ved ikke, hvilken hjemmeside du tilgår, men den er ikke tilgængelig.

i hvert fald fra Spanien

I'm sorry, the site is accessible even from Spain, double checked with VPN on:

I used Casino Guru Link

Maybe you should check the antivirus or firewall settings, alternatively try to access the site from using a different browser/device. Or the site is blocked due to local internet provider restrictions, however, you should be able to see that 🤔

Try it out and let me know whether it works, please.

Hvis i dag, hvis han forlader mig. Men ingen bemærker, at de ændrer linket? Silverplay01, dengang 01, nu 03, de lukker resten af siderne, og når jeg tjener penge, opkræver et elektrisk apparatfirma mig. Det er ikke mærkeligt?

Hi,

well, if you access the casino from Casino Guru web, you will probably enter the "01".

Lots of casinos use different links at once due to country restrictions, so they set allowed countries differently for each link. I do not see any harm in that.

Pardon me, but I do not fully understand the last part about when you earn money an electrical appliance company charges you.

Probably an auto-translator issue. 🙁 If you can access the site, I suggest asking the aupport abut that.

Jeg nåede frem til en samlet gevinst på 30k og fortsatte med straks at hæve de første €5000, men efter en uges kontinuerlige anmodninger om dokumenter ophævede de ikke blokeringen af min udbetaling, på grund af dem gik mine gevinster tabt, og jeg kom i gæld, nu spørger jeg, hvad jeg er anerkendt, fordi hvis de havde ophævet blokeringen af min hævning, ville jeg have pengene på foliokontoen og ikke i deres lommer, de er tyve og svindlere, jeg har indlæst omkring €2000, og de har ikke bedt om 1000 dokumenter på den konto. lukke kontoen og en øjeblikkelig tilbagebetaling af mine gevinster, jeg beder dig venligst gøre noget, gør noget

Hello there.

It all sounds like quite a sad story. Correct me if I'm wrong, but the first problem was you could not pass the verification. It's unfortunate, sometimes this process is quite challenging for both sides. Try to imagine that the casino only relies on provided documents, hence every time they find something missing or not entirely correct, the only way is to ask you for other documents to make sure it was really you who deposited, played, and submitted the withdrawal. The casinos don't have the luxury of meeting you personally.

Sadly, the way I see it, you lost your balance in the meantime. But I have to say that the casino did not urge you to play while you were dealing with the KYC verification, am I correct?

But to me, it seems like the withdrawal was active meaning you only lost the rest of the balance. Is that so?

Because you wrote: "they did not unblock my withdrawal, because of them my winnings were lost and I got into debt now I ask what I am recognized because if they had unblocked my withdrawal I would have the money in the current account and not in their pockets"

Please explain to me, I want to make sure I understand all details.

præcis, i går eftermiddag gik jeg ind på Silver Play-platformen med mine legitimationsoplysninger for at tjekke, om de havde fjernet blokeringen af min €5.000 udbetalingsanmodning, og jeg havde yderligere €25.000 på spillekontoen, og til min enorme overraskelse var der intet tilbage, og jeg mener ingenting, i chatten de svarede, at de var blevet spillet, men jeg har ikke spillet noget, der kan sammenlignes med et år af mine gebyrer, hvordan kunne jeg have spillet dem ???? Jeg vil anmelde sagen til de kompetente myndigheder, jeg kan ikke ignorere det. Jeg sendte et utal af dokumenter inklusiv mit kontoudtog, og derfor skrev jeg om, at hvis de havde været hurtige til at fjerne blokeringen af min første hævning, ville jeg nok ikke have mistet mine gevinster, jeg vil gerne til bunds i det, jeg spille på omkring 8 andre platforme og aldrig haft problemer med at udbetale, selv på POKERSTARS. Jeg vandt og hævede €9800, og det blev krediteret mig inden for få timer. dette er alvor. min eneste fejl var at uploade 1500€ med skøre kommissioner på den forkerte platform, for hvis jeg spillede på en anden platform, ville jeg have mine penge i lommen, jeg er følelsesmæssigt knust, og jeg gentager, at jeg vil rapportere det, hvis SILVERPALY ikke løser alt inden for en få dage fra i dag 3/ 4. Jeg ved ikke hvad du kan gøre i mit tilfælde jeg håber af hele mit hjerte at du vil hjælpe mig. Jeg vedhæfter før og efter, og som du kan se, da jeg kom ind på platformen i går eftermiddags, var der ikke flere penge



What we have here seems like more than just one problem now.

What I see as the weakest point is the fact you say you have not played out the balance, meaning you suspect someone else played out your money, right?

Even if you prove that among other security rules, you should find one saying something like the player is responsible for the account login details and should keep them safe, the casino is not responsible for account fraud.

This is usually quite a common rule.

Anyway, first you should read this guiding article about what it means to submit a complaint - this is the help we can offer.

If you are in, submit one here.