Hej, jeg tror, at Radka mente, at de førnævnte 14 dage først skal gå, for at holdet kan gribe ind i situationen, for det er den periode, vi giver casinoerne til at løse udbetalingsprocessen.
Jeg vil dog gerne minde om, at vi forsøger at hjælpe spillerne, og vi yder ikke fortalervirksomhed, fordi vi ikke er advokater.
I hvert fald, ifølge din klage finder Petronela ud af, hvad situationen er, og forsøger at se på alt i dybden. Så hun vil helt sikkert komme til dig, og du vil vide om den næste procedure. Hvis der var noget nyt, kan du så fortælle os det?
Hello, I think that Radka meant that the aforementioned 14 days must first pass in order for the team to intervene in the situation, because that is the period we give the casinos to resolve the withdrawal process.
However, I would like to remind you that we try to help the players and we do not provide advocacy because we are not lawyers.
Anyway, according to your complaint, Petronela finds out what the situation is and tries to look at everything in depth. So she will definitely get to you and you will know about the next procedure. If there was something new, could you let us know?