Snatch Casino – generel debat (side 30)

Dear user,

I believe I already explained all I could in my previous responses. I understand that this information may not be sufficient for you. You know, specifically, that due to such emotional situations, forum posts are not proofs. Those are just words; we can't use them directly against the casino operators if we do not want them to completely ignore you players in the complaints.

If you have issues, please submit the complaint because not all of that can be investigated or proven just on the forum. As I already explained.

Of course you are all mad, and of course you feel like we forum administrators must respond to all your absolutely obvious warnings. But the truth is that we have nothing to do with how the system works. We can only explain our colleagues' logic and methods to you. I hope you understand that given these circumstances, you won't ever feel satisfied on the forum until you are ready to accept how my colleagues work.

This is how it is.

Each complaint that proves the casino is not acting in accordance with the Fair Gambling Codex has the potential to lower the score. The "problem" lies in the concrete aspects of the casino's approach. As I explained.

Pardon me, I can't help change that, even though I would love to.

You're saying the casino stopped responding? I had different info from Thursday, but if you're right, you'll get what you want: no more payouts and a ruined Safety Index. Is this the way to help already complaining players? This situation is filled with cruel irony. I believe I explained that, too.

So, I empathize with you, but I can't give you the satisfaction you want.

Ja, selvfølgelig, men jeg ser ikke en eneste person i dette forum, der har noget godt at sige, og jeg ser casinoet som svindel. Så de burde bedømme det DÅRLIGT og ikke kunne lide deres mærkelige 8,9/10 😉

Hvordan de stadig prøver at forsvare casinoet er en joke, de ulækre klovne fra Snatch SKAL kneppes!

@Alle. Jeg gentager mig selv, men så de nye klager her også ser dette: Når din sag (forhåbentlig) er løst, så bedøm disse idioter fra Snatch med 1/10 og skriv alt det negative ned, der er sket!

Wow ybets is back up. This might be some good news.

Not on my side. Website still offline.

I tried ybets and its back..snatch isnt up yet sorry. But if ybets is, thats good news.

It's pretty funny how almost all of the casinos boasting 9.0+ scores on Casino Guru are russian owned and also do their best to scam customers.

One great example is the group Gama Casino and Cat Casino belong to; these casinos have used 'technical issues' as an excuse to not pay people for years now. It's so obvious that it's not even funny anymore. They only pay up when a complaint is made. Furthermore, more often than not (and I'm not referring to the aforementioned casinos only), Casino Guru sides with the casino just because. Even if the Terms and Conditions would be on the side on the player, Casino Guru usually just screws the player.

Most Finnish players and the Finnish community already think Casino Guru is nothing but a glorified affiliate side with no reliability, and I quite frankly think so too. In obvious cases they have still sided with the casino, and this is one great example why they are not to be trusted.

I had a case where they ruled for the casino "due to lack of evidence from my side", but after I contacted ThePogg, they declared it a clear case of a breach of self-exclusion and got the casino to pay up. With exactly the same evidence. Casino Guru sucks.

There are better, more reliable sites out there already. Fortunately.

And they are still offline without any Update... Crazy

Yes. But still the Same bullshit answers from Support.

12 weeks for KYC Check. Please dont ever Play in this Casino!

Wow... So they disabled your Login?!

Hello yoyeli,

When it comes to a specific group of casinos with a high Safety Index and low KYC or "investigation" practices, I agree with you; however, as far as we can tell, it began with a change in affiliate group, so from my perspective, we're talking months. In case the safety Index in this specific situation serves as the final "weapon" against the casino management, you aim to use it if they stop paying out completely. Though I understand from your perspective it is not ideal.

We, on the other hand, are bound by transparency, so we just can't set the Index to zero and expect all casinos to keep addressing the complaints. I know that many players decide to trust casinos based on just one number value and hence demand immediate action because so many have been complaining, but that's the catch—the truth is that this is not enough to make an informed decision. Forums and complaints offer a comprehensive view of potential issues, which a single number cannot convey.

This is at least my experience and I empathize with your experiences too.

In any case, would you mind responding back to your complaint resolver and providing ThePogg's resume? I believe constructive criticism is worth sharing in full. Maybe we can change something.

Thank you very much for your efforts.

Now they blocked me in their Live Chat, because i asked too often about the KYC Progress .. bunch of clowns in that Casino, crazy!

I never told about changing the indexes without solid proofs or statements. Of course, that way also your indexes never will be trusted. Quite the contrary I tell about situations when you have enough data for changing indexes but you don't, because your data team find that data not important enough to change criterias. Your data team should take it more seriously and strictly. Besides the casinos are the ones who should be scared of casino.guru, but seems casino.guru is "scared" of them more.

I see casino.guru doesn't realize the big responsibility it should have having such a large amount of customers. Remember, it's about precious time and money that casino customers and YOUR customers may lose when they are disoriented by information YOU provide.

I hear you, and I agree that having responsibility for information others rely on is not something we take lightly. That said, we have to operate within a framework that’s consistent and justifiable long-term—even when it may feel slow or not strict enough.

I honestly believe I’ve followed all concerns openly and added my opinions too. But please keep in mind I’m not the Casino Guru company. I’m one person trying to follow the situation and stay aligned with the complaint team so I can respond to you meaningfully. We are all aware of the issues, and my colleagues are actively negotiating with the casino to ensure the player's payment. The top priority.

That means I’ll always respond in the same way when the core concern stays the same, because nothing new has shifted in the process. If that ever changes, it will come from the Data Team or through an actual update in the process.

I understand your expectations, but we may simply differ in how we approach the role of ratings and how change should happen.

By writing "You" I mean casino.guru. And I still hope that soon we'll see some improvements in casino.guru rating system.