SpaceWin Casino advarsel

timopfadenhauer

Bronze

Tyskland

3 år siden

Original

Oversættelse

Fare,

Jeg vil gerne advare alle brugere af casinoforummet Casino Guru om casinoet SpaceWin (spacewincasino.com). Ifølge en objektiv vurdering er dette casino tvivlsomt, og når du tilgår nogle slots, vil du ikke blive omdirigeret til spiludbydernes officielle sider. Kommunikationen med supporten er tvivlsom, og du er gået i stå. Verifikationsprocedurer og anmodninger vil ikke blive behandlet.

Jeg anbefaler alle brugere at holde sig væk fra dette casino og i stedet stole på velrenommerede spiludbydere.

Med venlig hilsen Timo

Automatisk oversættelse:

Radka

timopfadenhauer

Social Media & Community Specialist

timopfadenhauer

3 år siden

Original

Oversættelse

Hello Timo,

I double-checked, and this casino is under review now, so we will pay attention to the games as well.

Thank you for your insights, do you need any help with withdrawal I'm wondering. Let me know, please.

If you'd like to know more about how this is done, read this article, please.

Youssf

Diamant

Holland

3 år siden

Original

Oversættelse

I agree they are everything but fair.

Once the review is posted I will send my complaint forward.

Radka

Youssf

Social Media & Community Specialist

Youssf

3 år siden

Original

Oversættelse

You do not have to wait until it's fully reviewed. If you need help, submit the complaint right now and chose something like "I do not know the casino", then paste the link in the body of the complaint, please.

I hope we will be able to help you soon. 🤞

Youssf

Radka

Diamant

Holland

Radka

3 år siden

Original

Oversættelse

Thanks for the heads up Radka!

Radka

Youssf

Social Media & Community Specialist

Youssf

3 år siden

Original

Oversættelse

Always happy to help you 🙂

Youssf

Diamant

Holland

3 år siden

Original

Oversættelse

Hello Radka,

While I have filed a complaint for this casino with mentioning the correct website, I found out that there are 2 more complaints about the same casino but listed in the wrong casino.

https://casinoguru-en.com/space-wins-casino-player-s-winnings-haven-t-been-received

https://casinoguru-en.com/space-wins-casino-withdrawal-of-player-s-winnings

Could you or the colleague in charge of this have a look and update the casino to spacewincasino.com and not space wins?

So the results will be linked to the right casino once it is posted and potential black points too to warn other players if this casino ends up being rogue which I more and more start to think looking to the second complaint I linked where the player got the exact same reply as I got...🙁

Redigeret

Radka

Youssf

Social Media & Community Specialist

Youssf

3 år siden

Original

Oversættelse

Hello Youssf,

an awesome caption, thank you.

I tried to check that myself first, but both links now only lead to the complaint section - not to the specific complaint, and I guess that this is because the casino has been already changed. 🤔

Youssf

Radka

Diamant

Holland

Radka

3 år siden

Original

Oversættelse

As far as I can see both complaints do still open the complaint.

If you visit the complaint section and search on space wins casino you will find the two complaints (amounts of €175 and €13K), maybe you will be able to retrieve it this way.

The first complaint is from @Mike1985 and second from the TS here. Both have posted complaints about spacewincasino.com but choose the wrong casino Space Wins Casino which is a different casino.

Redigeret

Radka

Youssf

Social Media & Community Specialist

Youssf

3 år siden

Original

Oversættelse

Ok, I'll check that immediately,

If I click the links I get this:

file

Am I assuming correctly, that if you use the link, you are redirected to the concrete complaint?

https://casinoguru-en.com/space-wins-casino-player-s-winnings-haven-t-been-received

I'm smelling a technical bug. 🤯

Redigeret

Youssf

Radka

Diamant

Holland

Radka

3 år siden

Original

Oversættelse

Yes indeed!

Thats why I named the two users in my last post maybe if you search on them you will find the correct complaints which are linked to the wrong casino😅

timopfadenhauer

Bronze

Tyskland

3 år siden

Original

Oversættelse

Hej fru Radka,

Det blev opdaget, at min klage over SpaceWin Casino blev tildelt det forkerte casino. Da jeg oprettede min klage, var SpaceWin Casino udtrykkeligt angivet i det frie valg af kasinoer.

Jeg ville blive glad, hvis du vil kontrollere og rette mine oplysninger, så min klage kan behandles hurtigst muligt. Jeg har tillid til din evne til at løse dette problem.

Med venlig hilsen,

Tim

https://casinoguru-de.com/space-wins-casino-the-winning-payment-to-the-player

Automatisk oversættelse:

Radka

Social Media & Community Specialist

Youssf

3 år siden

Original

Oversættelse

Yes indeed!

Thats why I named the two users in my last post maybe if you search on them you will find the correct complaints which are linked to the wrong casino😅

3 år siden

Original

Oversættelse

I understand the problem with incorrect casinos, will try to sort it out will the complaint team immediately, but what concerns me as well is that links seem to be somehow bugged.

But complaints first! Working on that.

Radka

timopfadenhauer

Social Media & Community Specialist

timopfadenhauer

3 år siden

Original

Oversættelse

Hello there,

I am aware of the issue, thank you very much for reaching out to me. 🙏

I working on it now, I'll let you know as soon the casino is set correctly.

Radka

timopfadenhauer

Social Media & Community Specialist

timopfadenhauer

3 år siden

Original

Oversættelse

Hello again,

Kristina just informed me that your complaint is now set to the proper casino: SpaceWin

I hope we'll help you out. 🤞

Radka

Youssf

Social Media & Community Specialist

Youssf

3 år siden

Original

Oversættelse

Hi again,

both complaints are now fixed. Thank you for your support! 🙏

Youssf

Radka

Diamant

Holland

Radka

3 år siden

Original

Oversættelse

Thanks Radka!

Can you also move my complaint to that casino too?

Radka

Youssf

Social Media & Community Specialist

Youssf

3 år siden

Original

Oversættelse

No problem!

Your complaint is all right, don't worry👍:

file

Radka

Social Media & Community Specialist

3 år siden

Original

Oversættelse

Just an update, the casino has been reviewed and listed. Feel free to check the review right here.

Both complaints are available in the complaint section, let's hope for the happy ending 🤞🤞🤞

Youssf

Diamant

Holland

3 år siden

Original

Oversættelse

Definitely a rogue casino there is no doubt about this.

After my complaint the casino came with some auto mail about security issues and is willing only to provide a partial refund. Then you agree on this and they still have not paid out anything and everytime there is some sort of excuse. Either the casino management has not looked into the case or they want to verify my deposits.

For all players considering this casino stay as far away as you can as they will only collect your money. Their License seal is also fake and their Customer Support has one job that's keeping you busy with excuses.

And @ Casino Guru Team, could you remove the owner of this casino in the review?

Reddy Keddy is a defunct company and does not exist...

https://find-and-update.company-information.service.gov.uk/company/12534698

Once again more proof we are dealing with a fake casino just like many others out there. I will never get my funds back from them that's for sure and the other complaints too.

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