SuperBoss Casino – generel debat (side 7)

JEG ANBEFALER IKKE dette casino, de har vildledende og nogle gange dårligt oversatte udtryk, det virker ikke sikkert at spille. Bonusserne har meget høj rollover og super lave konverteringsgrænser. Jeg havde en aktiv bonus på 2,5 euro, men jeg spillede aldrig med den, jeg vandt cirka 200 euro med min rigtige saldo, og de tog hele overskuddet fra mig. Dette casino er virkelig vildledende. Det var en meget dårlig oplevelse, supporten hjælper dig slet ikke, siger, at alt er i vilkårene, når disse er oversat meget dårligt og ikke specificerer alt. Derudover viser det, at kasinoet er uorganiseret, de har fejl i kampagner, maskiner med balancen bugtet for blandt andet Chile. Hvis du ikke vil have dårlige tider, så kig efter et andet casino.

Hi!

Sorry to hear about your trouble!

If I'm not mistaken your balance was deducted because of 2,5€ left behind from a previously taken bonus. Is my guess correct?

Now, where does the poor translation go in, please? Could you help us understand what mislead you, please? I bet others would like to be warned.

Jeg havde spillet på dette casino i et stykke tid og havde tidligere modtaget flere bonusser, som alle havde en konverteringsgrænse, næsten altid 10x. Jeg aktiverede dem normalt efter at have spillet min rigtige saldo og trukket den tilbage (efter at have gjort mindst 1x til min rigtige saldo). Men da jeg havde små bonusser som 0,5 euro - 3 euro, aktiverede jeg dem før og foretog rollover med mit indskud med min rigtige saldo. Jeg havde gjort det før og havde ingen problemer, jeg havde aktiveret bonusser på 0,5 euro med en reel saldo, og da jeg fuldførte bonussen, mistede jeg ikke min saldo, fordi jeg aldrig rørte disse 0,5 euro, den rigtige saldo blev spillet først og derefter bonus. Sidste gang jeg spillede, nåede jeg heller ikke at spille med 2,5 euro, fra mit første væddemål begyndte jeg at vinde og nåede 200 euro, men da jeg gennemførte indsatsen, efterlod de mig 35 euro i balance, angiveligt på grund af konverteringsgrænsen. Hvilket heller ikke stemmer, for jeg indsatte 15 euro og konverteringsgrænsen var 25 euro, det ville have været 40 euro.

Casinoets betingelser er ikke helt klare med dette, selvom de angiver konverteringsgrænserne, står der ingen steder hvilken saldo der spilles først og i tidligere bonusser havde det været den rigtige saldo først. De tog mine gevinster med reel saldo for at have en aktiv bonus.

Derudover er mange af vilkårene på engelsk og siden har mange fejl, jeg har haft problemer med kampagner der dukker op på siden som ikke længere er tilgængelige, det vil sige at de ikke opdaterer den ordentligt. Også i øjeblikket har de en kampagne på én roulette pr. indbetaling, og de fik kampagnen forkert, den er forkert (de har den mindste præmie i VIP-rouletten og den største præmie i den normale roulette, de tog fejl). De har også saldi af flere distributører med fejl, når man spiller i CLP ganges saldoen med 100, det vil sige, hvis du har 10.000 CLP, hvilket er cirka 10 euro, fremstår saldoen som om du havde 1.000.000. De er ikke i stand til at rette denne fejl, der viser balancen forkert.

Tyve... Sidste dag der...3.500 € er meget... aldrig igen

Thank you, now I understand the issue, I guess. We usually call that "mixed funds."

I see the main problem here: "nowhere does it say which balance is played first, and in previous bonuses it had been the real balance first."

In my opinion, it would be much easier to avoid a similar situation if the process is specified in the terms.

If your winnings were voided due to confusing terms or events the casino can't logically explain, I would suggest complaining.

Please go through this guide 👈 to get some idea about how we handle complaints. It's completely free, all you need to invest is your time and cooperation.

I'll be here for your opinion.

By the way, thanks for the other insights too. Did you perhaps summarize your thoughts to the casino's support? I'd say it's a great feedback.

Is this supposed to be your loss? Well, I'm sorry. But in the long term, casinos always win. It's better to play only for fun and don't expect regular returns.

Hello SuperBoss,

My account with you is fully verified. I made a withdraw request to my Skrill account (same account that I made my deposit with) on February 12th. Today (February 20th) in chat I was told it can take up to 21 days. Are you for real???? I have played on many other casino sites and never ever have I heard 21 days for a simple withdraw. Do you think any of us new players will stay and play on your site when there are so many other options available???

Feel free to contact me directly at: suatb94@hotmail.com

Looking forward hearing back from you!

Suat

Hey, I haven't seen a casino representative in this thread, so I don't suppose anyone from the casino would answer you.

However, I have learned that you have problems with the withdrawal, which can take up to three weeks. I would like to add that we give casinos 14 days to resolve all withdrawal issues, so if you have a problem withdrawing after that time, be sure to let me know. 

Also did the casino say why it should take up to 21 days and what is the reason for that ? 

Hello Jaro, Thank you for your reply.

I spoke again with the SuperBoss chatsupport (Ores) and see below our chat:

Now I’ll check the information on your question, Suat.

As far as I can see, your winnings are being verified. This is a check on the provider side. It is needed to make sure that the winnings were obtained without using any prohibited schemes or hacking methods. Typically, the verification takes no more than 5 working days, while according to the regulations, the provider reserves the right to verify up to 21 days. I ask you not to worry and please wait. We are interested in resolving the issue as quickly as possible, but for our part we cannot influence the speed of the solution in any way.

As you can see again they write 21 days which is unheard of.

What would be your recommendation as my next step?

//Suat

Hello,

Frankly, until the game provider reaches a decision there is little you can do. In my opinion, it is obvious the next course of action will be based on that outcome.

I imagine the waiting is terrible, yet we need to know whether you pass the check. Because if you do, there is no need to be concerned about it, right?

Hello! Whn you deposit and play there is no problem when it is time for withdrawal problems starting.. i deposit via visa but i cannot withdrawal with visa or bank transfer my winnings, only with crypto... I have made my withdrawal with crypto wallet 3 hours ago .. still nothing.. I will update.

Hi, I see you had to choose a different method to withdraw. On the one hand I'm sorry, but on the other hand I'm glad you didn't have a problem with it and tried to get out via crypto. Has your withdrawal been processed and the casino sent the money, or is it still pending ? You'll probably have to be a bit patient and see when the money arrives. If not I will wait for your update.

Hi, no because now they want to first deposit via crypto and then withdraw, i dont even know how to buy crypto and make a deposit but evn then how i know that this is not just another trick to get another deposit to them and then find somthing else that i have to doin order to w/d my winnings, i dont know what to do.... this is a bad casino that holding your winnings...

Hi.

Well, I imagine you feel quite lost...

At least, I would say the first deposit normally works as a verification, so it's pretty common, though I'd like to know what they intend to verify on cryptocurrency.

I suggest you pick a good crypto wallet, but more importantly, do some research on how to use it correctly, whether you could buy crypto directly, or in the form of an auction, and so on.

As a beginner, I would ask Google "how to start with crypto payment" and then I would sort out the information.

You can also visit the forums or groups focused on cryptocurrencies. Just be cautious; the internet is full of "great trading opportunities" or dedicated experts.

Thanks, issue have been resolved with the casino and I took the winnings !

Well, that makes me happy, from what I've seen it didn't take very long to resolve this situation, so my question is, will you stay to play in this casino ? 🙂

I noticed you addressed about ten players with this friendly recommendation. Pardon my manners, but could you support it with a screenshot showing your successful withdrawals?

You know, gambling is a very competitive industry, and even though I have no reason not to believe you, I prefer to be straight. Players usually don't act like this, so your cooperation is appreciated.

The last time I saw such a high level of quite similar engagement, no screenshots were provided.

I appreciate your understanding and upholding transparency. 🙏

It is easy to deposit 💵 (ready any time to take your money ) when comes to withdraw and verification is hard and takes forever.

Hi I want to cash out but i cannot it says that i have an active gift, and there is no chat.

Hi, did you try to write them an email ? When you have a gift activated, is there a bonus section in your profile or somewhere you can look to see what's going on ? Have you taken or activated something similar to what they describe ? 

I'll wait for an answer ?